Mt Sterling Custom homes has simply been a pleasure to work with. Every member of their team from their receptionist to the owner has been very responsive to any question or concern we have ever had. As the building of our home ensued, we felt like the folks at Mt Sterling Custom homes were more like family than members of a business. I cannot say enough good things about our experience with Mt Sterling building our custom home.
We love our home built by Mt. Sterling Custom Homes. The entire staff were efficient but most of all fun to work with and the quality and workmanship of each room in our home is wonderful. I would definitely recommend Mt. Sterling to anyone thinking about building a new home. Thumbs up to the entire staff at Mt. Sterling Custom Homes!
My husband and I have built homes before with other builders, and we thought the other builders were good and organized and did a good job, but when we built with Mt. Sterling, they killed the competition. They had everything done better. Everything was so organized, and they just knew what they were doing. They made it easy and fun for us, and we would totally build again because of them.
Recognized Excellence - Their whole staff was really good. Garrett, Karen, Val, Dustin, and everybody was just amazing.
Areas Of Satisfaction - The system that they have is good. They hold their employees to a high standard. They adhered to the target date.
Current Referrals - I wouldn't hesitate to give a referral to them.
Justin is a very honest and key individual; Garrett is open, hardworking, and up-front; John was professional and courteous; the entire staff in the office was warm and friendly; and a in busy world, I think they really want to do what's best.
Recognized Excellence - Garrett and John did an above exceptional job!
Additional Comments - Thank you for building us a great home to raise our family in!
Favorite Home Feature - I love the layout. I love how livable it is; it flows really well and makes sense.
Past Referral - We've told a bunch of people, and I think someone ended up building with them. We just referred them the other day.
Mt Sterling Custom Homes / Visionary is the best company that we've ever done business with. It's been a great experience. Not only were their people great but so were all of their subcontractors.
Areas Of Satisfaction - I was most satisfied with the design process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mt. Sterling Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys