Never used Evans Garment Restoration
They did a good job.
Poor communicators, I call three different times to three different departments and I did not recieve a call till the next week when I talked to the adjuster and he said he would have them get in touch with me, I received a call about 30 minutes later.
EGR kept us informed on what was going on concerning the items to be restored.
I am very happy with the work done.
Lyons Cleaners completed a job well done.
with out a doubt this was best service in a difficult time for us
I was very satisfied with the work and everything has been good so far.
Very pleased with the experience!
They were fast and professional. I really enjoyed the staff. They were fun and cool.
They did a really good job. They came and got my clothes and were so nice and polite. They explained everything to me and then returned everything and hung them in my closet. They did a marvelous job. They were superb and I love it.
They were extremely thorough and considerate.
Area Of Satisfaction - Lyon's worked around my schedule and they continue to offer a helping hand to aid me in getting my life back on track after the fire till this day
Areas Of Satisfaction - I am most satisfied with the great workmanship.
They seem very professional, and they check in often to make sure we know that our items are ready for pick up.I am very happy with them.
Areas Of Satisfaction - They were very professional, and picked up the clothes according to our schedule. They came as soon as the insurance company notified them, and they were quick and efficient.
Additional Comments - We are pleased that they checked in with us periodically to see if everything was okay.
Area Of Satisfaction - I am most satisfied with the customer service.
Lyons Cleaners did a wonderful job, I have never had service like they gave me. My things look newer than when I bought them.
Area Of Satisfaction - They actually got it all together and that has made us happy.
Additional Comments - Lyons Cleaners did a really good job and we appreciated the way they did things.
Area Of Satisfaction - Our clothes are clean and they do not have any smoke smell.
Lyons Cleaners were wonderful throughout the entire process.
Area Of Satisfaction - As a frist responder, the way they explained the process to me in the throws of a catastrophe was absolutely perfect. They gave me a sense that someone was there for us, and they explained everything to us. Lyons was probably the only people that would explain right from the get go.
\courteous and respectful in our time of need
Area Of Satisfaction - my insurance company along with the cleaning service has been very satisfactory with my wife and I
They were very friendly, polite and cordial. They did a really good job cleaning the clothes and removing the smoke smell.
Area Of Satisfaction - I am most satisfied with the cleaning itself of the clothes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Evans Garment Restoration of Memphis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys