In the process so far, I have received exceptional service and assistance. They are well organized and professional. Ashley Kent, the owner, made a point of introducing herself.
Lead Source - I heard about your company from my realtor.
Favorite Design Feature (At Contract) - I am most excited about the openness and the arched entryways.
Customer Suggestion - This isn't on Kayla whatsoever, but I would make it clear from the beginning, that you can't get everything you want. There were two bathtubs in both bathrooms. My husband is handicap, and I have to have the tubs removed when the house hasn't even been built yet. That is very costly. The cost is much more for the adjustments I had to make
Recognized Excellence - I would like to definitely recognize Kayla. That is the only person I have dealt with at this point.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - I was most satisfied with the communication.
Lead Source - I learned about Kent Homes from our real estate agent.
Favorite Design Feature (At Contract) - The bonus room and low shelves are my favorite features of my home.
Recognized Excellence - Carol and Ella are excellent.
Areas For Improvement - The appliance selections and the modeling software fell short of my expectations.
Areas Of Satisfaction - Everywhere else met and exceeded my expectations.
Lead Source - From our agent at Brunswick Forest
Value - I’m sure we will but we haven’t started construction yet.
Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it
Customer Suggestion - None yet, the experience has been very satisfying thus far.
Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.
Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.
Budget Pre-Con - Yes, selections was a good experience.
Communication - Yes, good communication.
Design Center & Selections - Alinia was knowledgeable, professional, made the process stress free
Overall Experience - So far so good.
Professional & Organized - Yes,
Sales Attentiveness - Kayla is great.
Sales Communication - Good
Sales Knowledge - Yes
Sales Problem Resolution - We are waiting to get written confirmation that a railing on the retaining wall boardering property is not needed.
Sales Solutions - Very helpful
Salesperson Accessibility - Kayla is very good.
Salesperson Knowledge - We are very comfortable that we know where we are at.
Salesperson Professionalism - Correct
Trust - Yes
Understanding Of Cost - Correct
Value - Yes
Options - Yes
Lead Source - Visit to Brunswick Forest during Coastal Home Weekend, went to open house, met Kayla, high praise from Ryan Lipchek of CBUSA a customer and friend of mine.
Additional Comments - appreciate the written communications, every step and expectation communicated well
Warranty Manager Professionalism - We saw Randy for first walk thru, then John Hall for walk thru before transfer of home back to us
Warranty Problem Resolution - Still waiting on resolution of landscaping issues [Grass with Class] and fact yard is falling away in back.
Warranty Work Done Right - what has been completed is great, still waiting on yard and repair of pantry door.
Any Changes? - It is a beautiful home, laid out nicely, we are very happy with home. I might relocate loggia screen door?? to be even with sliding glass doors, otherwise Love IT!!! Also deepen front porch, it is a little narrow and we love sitting on front porch!
Favorite Home Feature - The layout, we have only a few steps, easy access to all rooms, love the pantry and convenience of laundry room.
Areas Of Satisfaction - The Kent look [archways, rounded wall corners, wainscoting] really take the beauty up a notch. With the help of our selection coordinator, input from our PM, and general support/professionalism from all Kent staff you have created a beautiful home for us.
Areas For Improvement - We are still a little frustrated by the lot not being flat [plat ready]. There is a huge drop off at retaining wall, between our lot and the next. The plat map showed easement for retaining wall behind entire property which was never constructed?? Kent homes and our realtor for Brunswick Forest stepped up and helped tremendously, but we are watching our lot crumble down the hill in back and our original landscaper is out of business?? Still looking for direction on correction, new landscaper [Ryan] has not gotten back to us.
Lead Source - I discovered Kent when we visited the model homes at Compass Pointe. I loved the Kent model home and quality of workmanship.
Favorite Design Feature (At Contract) - Kitchen
Recognized Excellence - Kayla is a pleasure to work with. Available to answer our questions and offer solutions.
Additional Comments - We have enjoyed working with Kent Homes throughout the planning process. We are excited and looking forward to see our completed home.
Lead Source - Real estate agent
Favorite Design Feature (At Contract) - Enclosed loggia
Very pleased with Kent. I have built three homes previously, but none have compared to the experience I have had with Kent. Go with Kent and you will not be disappointed.
Lead Source - I was helping my brother with a house purchase in the Bluffs community and was introduced by a realtor
Favorite Design Feature (At Contract) - The Three Car Garage
Customer Suggestion - Keep up the good work.
Recognized Excellence - Kate Dasilva has been outstanding. I am 61 years old and have owned businesses and am now a pastor, and I have never experienced a level of efficiency and professionalism as I have with Kate. She is personable, but professional. She knows what she is doing and knows what to recommend. She listened to our story, what we were trying to accomplish in this house, and made some recommendations, (all of which I took) and got us to an equally qualified and professional lender. She is amazing.
Areas For Improvement - None
Areas Of Satisfaction - In every area. Again, I have built three homes and this experience far exceeds anything I experienced with any other builder. When I needed to see the house fit on the lot I was contemplating purchasing, I received three versions before the end of the day. That is just not seen in our current society.
Areas For Improvement - None
Additional Comments - I would just say thank you for your excellence to this point.
Design Consultant Communication - Kate was so insightful and knowledgeable about the options door us to look at.
Design Consultant Knowledge - Kate and Amy made drawings while we were there to show us what it could look like.
Design Consultant Problem Resolution - We’ve had a few issues with the Architectural review board at our neighborhood and Kate has been on top of all of it. It is frustrating but not unexpected to have these issues. But it is nice to know that you are well represented by this team.
Design Consultant Accessibility - When I send an email I always get a prompt response.
Selections Budget - Alina was completely competent, professional, and amazing. We were completely within our budget.
Design Consultant Trust - Absolutely
Understanding Of Cost - Everything was right up front.
Value - Very happy with what we are getting
Favorite Design Feature (Selections) - My 3 car garage and room above the garage.
Recognized Excellence - Kate DaSilva, Alina Aviles, and Amy Barnes. All of these ladies have made the process fun and exciting. I couldn’t have asked for a better team.
Customer Suggestion - I honestly can’t think of where I would be able to improve it.
Areas Of Satisfaction - I have been satisfied with everything, but if I had to highlight anything it would be Kate and Amy’s professionalism and the efficiency and knowledge of Alina. I felt like these ladies were real professionals who cared about us. It was a very personal experience and this is rare today. Even though Kate was expecting, it never detracted from her service to us.
Additional Comments - Keep up the good work. We have recommended you to everyone we know.
Construction Quality - Very high quality standards
Communication - Communication is regular and focused on whatever is needed
PM Expertise - Landon gets the right people to look at the right things when something needs attention
PM Professionalism - Definitely knows what he is talking about
PM Problem Resolution - We have had a few issues that have come up during the build, but all of them have been handled promptly, professionally, and to our satisfaction. High marks for this.
PM Professional & Organized - Always on time and always ready to answer any questions I have had
Understand Building Process - Clear reviews of past work and forecast of work to come.
Trust - I have no worries about what I am being told
Clean & Safe - Job site has been fabulous
Employees & Trade Contractors - All workers have been cordial and nice, and their work is impeccable
Overall Experience - I couldn’t ask for a better experience so far
Areas Of Satisfaction - From the beginning of the process with Kate DaSilva to the continued process with Landon, all areas have been equally professional
Recognized Excellence - Kate DaSilva was the determining factor for us choosing Kent. Since then, both Amy and Landon have been wonderful and supportive, further bolstering a clear culture that is evident at Kent Homes.
Areas For Improvement - Kent has not fallen short on anything to date
Additional Comments - Keep up the good work.
They took us under our apron and helped us out, making us feel very secure. They gave us no pressure. we found security and knowledge.
Lead Source - We were referred by a real estate agent.
Options - The standards and upgrades were far between each other in price. The upgrades were excessive.
Favorite Design Feature (At Contract) - I am most excited about the bonus room, lodge, and the garage.
Customer Suggestion - They were exceptional and I'm very happy. We got a good deal.
Recognized Excellence - Amy Barnes and Ella Richardson were both excellent.
Areas Of Satisfaction - They exceeded my expectations in all areas. They were a pleasure to do business with. Amy knew all the answers to every question we asked. She helped us design.
Additional Comments - They were very knowledgeable, and it was a very good experience.
Generally positive and on time delivery. My suggestion to buyers is to make sure you see actual examples of selections in houses and to question what is standard on any model home you see in person or on the website
Favorite Design Feature (At Contract) - Laundry near Master Bedroom
Recognized Excellence - Tim Burleson. We had some minor issues with the plans We were told some things could be chosen at selections but that was incorrect. He came by and made it right for us
Areas For Improvement - Options at selections. I understand their thought process on limiting selections but for experienced home owners it was disappointing
Areas Of Satisfaction - The floor plans and the layout of the house. Lovely details on the ceilings
Areas For Improvement - The options selections and prices
Construction Quality - From what we have seen so far it appears good. However selections for cabinets flooring etc were very limited for the price of the house
Communication - He is a great project manager. Very honest and keeps things mocing
PM Expertise - Absolutely
PM Professionalism - Very diligent. Especially with the inspections
PM Problem Resolution - There have been a few glitches with the build and he always lets us know what happened and how it would be resolved
PM Professional & Organized - Always keeps to our meeting schedule
Understand Building Process - Always answers my numerous questions about this
Trust - Absolutely
Clean & Safe - From what we have seen yes
Employees & Trade Contractors - We have only met the landscaper Ryan and he was fantastic. Very knowledgeable
Areas Of Satisfaction - The biweekly meetings with AJ are always good
Clean & Safe - AJ exceeded all expectations as a project manager. We were very fortunate to have him
Quality Of Workmanship - For the most part good. However the quality of the gel stain on the front door is sub par. Would not suggest that anyone goes with this option
Quality Of Materials - For the most part good. Except for the limited selections. Buyers should spend time looking at the models and asking for possible homes to look at if there is no model
PM Professional & Organized - Everyone we dealt with at Kent was quite organizes
Communication - We had biweekly meetings which were great since we were building remotely. When there were issues AJ promptly notified us to tell us how he already fixed it or how it was going to be rememdied
PM Professionalism - We learned a lot about the build process from him
PM Expertise - Again we learned a lot
PM Problem Resolution - Addressed this above but he was superb
Trust - Absolutely
Employees & Trade Contractors - Want to call out the landscape designer. He was fantastic. And who ever installed the granite. The best seaming of granite that we have ever seen
Schedule - On time!!!!!
Condition of Home - There were still punch list items from the initial walk through. But they have dealt with a lot of them
Areas Of Satisfaction - Organization and timeliness. Beautiful floor plans
Areas For Improvement - Gel staining on the front door should be dropped as an option. It is impossible to get an even stain when it is done on an installed door. Kent needs to address this
Recognized Excellence - AJ Paladino as our PM. Kayla Paladino as our sales agent. Alina Aviles as our selections coordinator. Both Tim Burleson and Ashley Kent VP and President for dealing with our concerns along the way and truly standing by their product. They have assembled an exemplary team!!!
Additional Comments - We are thrilled with our new home. Especially the screened loggia. So glad we chose Kent Homes at Compass Pointe!!!!
Lead Source - Internet
Salesperson Accessibility - Kate was extremely responsive and even continued to reach out when we were considering another builder. She’s the reason we returned to Kent.
Understanding Of Cost - It’s all very clear now but initially I didn’t understand the way Kent does their appliances when you don’t want a Samsung.
Favorite Design Feature (At Contract) - The kitchen
Customer Suggestion - It would be nice when a homeowner has a selection that isn’t part of your catalog that they would be able to purchase it themselves, bring it to you, have a credit for that particular thing and then install the homeowner purchased one. I wanted a garbage disposal that your appliance store couldn’t provide but I wasn’t allowed to purchase it until after closing.
Recognized Excellence - Alina was extremely helpful during our selection process. She was very patient and offered some great opinions.
Areas For Improvement - None
Favorite Design Feature (Selections) - The kitchen
Recognized Excellence - Alina was amazing during our selections process. She was always available and very punctual in answering any and all of our questions. She was very professional and helped us work through a couple of last minute challenges which we really appreciated.
Customer Suggestion - I think it would be helpful if something that the customer wants and isn’t available through Kent homes, for example a certain garbage disposal, that the customer be allowed to purchase it and it be installed by the builder.
Areas Of Satisfaction - It was a last minute decision for us to build with Kent. We were on a deadline so that we wouldn’t lose our mortgage rate lock. Kate was fantastic with how quickly she was able to get us under contract, get us into selections etc.
Communication - Kenny is a fantastic project manager. We couldn’t have asked for anyone better.
Areas Of Satisfaction - Everyone at Kent has been great. The level of professionalism and expertise from everyone has been over the top. Any time we had a question or concern we were able to reach out and have it addressed very quickly.
Areas For Improvement - We had a bit of a problem with the plumber, not wanting to put the water pipes where we wanted them in the garage and then also not wanting to center the faucet handles in the master shower. Kenny was able to work with him though and get everything taken care of, but not before we had to do a CWA for the pipes to be moved in the garage.
Recognized Excellence - Kenny has been fantastic. He is always available to answer any and all questions and above all wants us to have a great experience and be completely happy.
Areas For Improvement - I wouldn’t say that this is something that Kent fell short on, but it might’ve been nice if during selections, we were told that we could or should do certain things. For example, in the screened in loggia Kenny suggested that it might be a good idea, to insulate the ceiling and the privacy wall. We thought it was a great idea, but not something that we would have thought of. We did do that, but we had to do a CWA for it.
Areas Of Satisfaction - All of our expectations have been met.
Areas Of Satisfaction - It was very easy to communicate with everyone at Kent Homes. Our project manager was easily available to answer any and all questions.
Areas For Improvement - This could just be the nature of the building business at this time, but I felt like there were times when we had to wait a long time for certain inspections.
Recognized Excellence - Everyone we worked with at Kent was fantastic. From our first communication with Kate to selections with Alena and definitely to Kenny our project manager.
Lead Source - Brunswick Forest Realty
Favorite Design Feature (At Contract) - Enclosed loggia
Customer Suggestion - None at this time
Recognized Excellence - Kayla has been a pleasure to work with.
Areas For Improvement - None
Areas Of Satisfaction - Our experience with the consultation and understanding structural options was wonderful. Kayla was knowledgeable, clear and patient.
Areas For Improvement - None at this time
Areas Of Satisfaction - Kenny Jones has been outstanding with his professionalism, insight and communication. I would highly recommend working with him.
Areas For Improvement - There have been items that were not communicated during the plan review and selections that have come up during construction. Spending more time in the plan review and selections process would have been helpful. Looking at the drawings/plan during the site construction and noticing a need for a CWA has had moments of frustration when items could have been decided earlier in the process.
Recognized Excellence - Kayla, Alina and Kenny have all provided exceptional service.
Areas Of Satisfaction - Responsiveness to questions and concerns has been outstanding.
Areas Of Satisfaction - professionalism, timeliness and quality
Areas For Improvement - none
Recognized Excellence - Kenny Jones, Kayla Paladino and Alina Aviles were outstanding to work with
Additional Comments - Highly recommended for design and quality.
We looked into four builders when deciding to relocate from MA to Brunswick Forest in NC, and quickly narrowed it down to 2, based on house size and floor plans. We wanted a smaller house but one that would offer gracious living and a quality home, and Kent had an excellent reputation. We talked to a lot of people, and I read many online reviews which were consistent in their high praise. Although Kent's price was higher than the runner-up builder, we kept coming back to the Pierre's Bay floor plan and knew this was what we wanted.
Lead Source - Toured a model home in Wilmington NC
Salesperson Communication - Occasionally needed a second email for clarity.
Preconstruction Budget - We didn’t give her a budget, but we appreciate that we could lock in the base price.
Understanding Of Cost - Still have selections to do, so some of those prices unknown.
Options - Second floor bonus room is huge with tiny bathroom. Option for expanded bath would have been nice.
Value - Price was higher than the other builder we considered, but Kent floor plan better.
Favorite Design Feature (At Contract) - Unbroken kitchen island with cabinetry that includes pop up mixer, and sink on outside wall with window. Also closet space in master.
Customer Suggestion - When we asked for a possible change in the master bath, we were not initially given the scope of the change, just how roof line would be impacted. When we were told it was a $5000 change, we decided not to go forward. If we had a description of the scope of the work initially we would have realized right away it wasn’t worth pursuing.
Design Consultant Problem Resolution - Occasionally took a little more explanation before we were on the same page.
Design Solutions - Suggestions for pocket doors something we hadn't thought of and made closet location work
Design Consultant Accessibility - I hope I'm reviewing correct person, Kayla, person we worked with before selections meeting. Occasionally waited a tiny big longer to get answers.
Selections Budget - We were pleasantly surprised that we didn't go over budget at selections, and chose everything that was important ot us.
Design Consultant Trust - We got answers to every question.
Options - Would have liked to see floor plans with sink on outside wall, not in island, and more plans with closets that didn't have access inside the bathroom. We were able to make these changes for our home, at a cost.
Value - Kent's prices are higher than the other builder we were seriously considering, but we favored your floor plan, so when our realtor indicated our present home would sell well and high, then we could choose Kent for our next home. Some of the changes, selections and tweaks we made seemed high, but the bottom line should work out.
Favorite Design Feature (Selections) - The expanded pantry (me) and single level living (husband)
Recognized Excellence - Alina and Ella in Selections -- they were well versed in the products, made us felt they enjoyed helping us at selections, and got back to us promptly when we had questions or concerns
Customer Suggestion - Provide one or more floor plans with a sink under a window on an outside wall. Among my northern friends, no one seems to like the idea of a sink in the island, so that might serve some of your demographic. Maybe a little more storage, since those of us downsizing are a bit nervous about where we will put stuff!
Areas Of Satisfaction - Selections -- Although making 1000 decisions over two days was exhausting, your representatives worked to make it a pleasant and positive experience. With their guidance, but no pressure, we felt we made the right choices for our new home. The morning after each selections day I awoke with no regrets, and that felt great! Also, although Kent is a portfolio builder, not a custom builder, we were delighted that every single one of the design changesthat were important to us could be done.
Areas For Improvement - None!
Lead Source - I heard about Kent Homes from the development website.
Favorite Design Feature (At Contract) - I'm most excited about the kitchen.
Customer Suggestion - I suggest they offer more options for people who want solar.
Areas Of Satisfaction - The selections met my expectations.
Options - The options were more limited than we had hoped.
Understanding Of Cost - Any options that were not in the catalog were more expensive than expected.
Favorite Design Feature (Selections) - We were most excited about the kitchen.
Customer Suggestion - They need more appliance options.
Areas Of Satisfaction - The design consultant was helpful and more knowledgeable than expected.
Working with Carol Hobbs is exceptional and professional. She is well deserving of a 10-star rating on a scale of 1 to 5.
Lead Source - I heard about Kent Homes through our realtor.
Favorite Design Feature (At Contract) - I am excited about the loggia.
Customer Suggestion - I really enjoy working with Kent Homes and appreciate all the information they gave me and the fact that I am able to look at the details in advance. I think they have a well-done program. They have a structure build from the beginning stages to where we are now. I don't have any suggestions. I think they have it nailed.
Recognized Excellence - I would like Carol Hobbs. She is really outstanding. She is a big reason why we chose Kent Homes. We spoke with a few others, but Carol's professionalism was outstanding, and she is very personable.
Additional Comments - We are looking forward to completing the process with Kent Homes.
Lead Source - We saw your name as a builder in the Compass Pointe development
Favorite Design Feature (At Contract) - The Loggia, but not thrilled with the limited options in designing it.
Customer Suggestion - Be more flexible on the Loggia design
Recognized Excellence - Kayla has been great.
Areas For Improvement - We are scheduled to come to NC to pick out selections for our home. You are not open on Saturday, which now requires us to take off an additional day of work to complete selections. Maybe you should close on Mondays and open on Saturdays for this.
Areas Of Satisfaction - Quickness
Value - The appliances were costly. An extra switch was $3,000.
Favorite Design Feature (Selections) - The loggia is what has me most excited.
Recognized Excellence - Amy was great.
Areas Of Satisfaction - The design process was the best part of the whole thing.
Areas For Improvement - We're not going to get the loggia exactly as we want, despite our seeing it on our website. Sometimes they were a little inflexible.
Communication - AJ called every other week to give us an update
Areas Of Satisfaction - I have to say, the professionalism of the Project has been been quite impressive. This is the 2nd house we have built, and this is hands down much better.
Recognized Excellence - The entire team has been great. AJ, Kayla, Amy, Tim and Brandi. If we had a question, they were able to answer it for us. Very professional. Even Ashley Kent was extremely responsive when we reached out and that let us know we were important.
Quality Of Materials - The only reason I am putting this as a 3 is because time will tell if we are satisfied with the materials. I will say we felt locked into Samsung kitchen appliances and that may be the only real rub on the materials we have right now. Our experience with Kent has been great, so I can see this rating going up in the future.
Areas Of Satisfaction - The house was done on time, and we were professionally communicated to about all changes and delays. The project manager, AJ, was EXCELLENT. His follow through was excellent and he did a great job making sure all of our requests were managed.
Areas For Improvement - This is the second house we have built, and the experience with Kent vs. our first house, was night and day better. Can't think of an area of improvement.
Recognized Excellence - Everyone we dealt with was excellent. Our Sales Rep Kayla, our design person Amy, our project manager AJ all exceeded our expectations. Even when I had to reach out to Ashley, the response was quick, and a resolution was handled professionally by Tim. Thank You
Additional Comments - No additional comments. Overall experience was great.
Lead Source - I have family in the home building business.
Favorite Design Feature (Selections) - The feature that I am most excited about is the living room.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their communications.
Without question we would recommend Kent Homes to people we know. We have neighbors with other builders who do not recommend their builders. Our experience was simply great and we have a quality product.
Lead Source - BF sales Michael Braddock
Additional Comments - At this point I am very satisfied and would recommend Kent Homes. The next phases are critical, and I am hopeful that I will continue to be this satisfied.
Additional Comments - We were given a fair heads-up about possible material delays, but there were none. Chris Moore was phenomenal and ideal for the situation.
Warranty Manager Professionalism - John has been fabulous. Always helpful and we really enjoy working with him!
Recognized Excellence - Chris Moore was the best project manager imaginable. The combination of his experience and cooperation was amazing. Could not recommend him more. He is a rock star! We loved working with Kate Da Silva. She was so helpful and the communication was great. John Hall is really great to work with.
Any Changes? - Having our landscaper go out of business while we had a dead tree that needs to be replaced is a great disappointment.
Favorite Home Feature - Great floor plan. Everything works.
The Warranty experience with Kent went as everything else went on Kent. WITHOUT a hitch. they were here when promised, had the repairs done without question and did everything that was on the list. If there was a question about a repair, they always did whatever we wanted. It was a 10/10 experience for us.
Sales Problem Resolution - I had no concerns.
Lead Source - I heard about them through the land developer.
Additional Comments - They were one of the best choices ever made.
Construction Quality - Everything is exactly as they described
Problem Resolution - There realty has not been a problem as they brought any issue to us with a resolution already planned and always in our favor
Understand Building Process - Everything was explained upfront
Overall Experience - This is easily a 5+ compared to the nightmares we have heard of
Recommend Builder - Without doubt
Customer Suggestion - None they already do it
PM Expertise - Chris had everything in line for this process from beginning to end. There was never a question.
PM Problem Resolution - The project manager had the problem resolved sometimes before we even knew there was a problem.
Areas Of Satisfaction - Kent Homes exceeded timeliness, always available to answer my questions. They exceeded every expectation that I had.
Recognized Excellence - Kate Dasilva and Chris Moore were both beyond exceptional.
Additional Comments - It was very easy, wonderful experience for building a home from scratch. It was well planned out. I never had a question that was not answered satisfactory. It was overall a wonderful experience.
Recognized Excellence - Certainly Randy and Chriss moore
Favorite Home Feature - overall beauty and no issues at all
Areas Of Satisfaction - construction and service
Areas For Improvement - i think that they could take a close on some of the painting and bathroom caulking
Favorite Design Feature (At Contract) - We are most excited about the general floorplan offerings.
Recognized Excellence - I would like to recognize Kayla for her exceptional service.
Areas For Improvement - Kent Homes did not fall short of my expectations.
Areas Of Satisfaction - exceeded my expectations in terms of options for the home and the number of available options.
Kent was recommended to us by friends who live in a Kent home in St. James Plantation. We have been impressed by the quality of the models we visited, but most of all are impressed with the people we’ve worked with so far. Kayla and Ella are wonderful to work with. We also feel the value we’re are getting for our money is incredibly good.
Lead Source - We have friends near Wilmington that built with Kent Homes. We saw their house, and they suggested we reach out to Kent, so that is how we heard about them.
Salesperson Accessibility - Kayla was definitely accessible and responsive throughout the process.
Favorite Design Feature (At Contract) - The feature I am most excited about is the openness of the floor plan.
Areas For Improvement - We have been satisfied with them. They have not fallen short at this point.
Areas Of Satisfaction - They exceeded my expectations.
Favorite Design Feature (Selections) - I am most excited about the kitchen selections as well as the bathroom selections.
Recognized Excellence - Ella Richardson, our design consultant, was great to work with. Kayla Paladino was our sales rep and was great at the beginning and throughout the process.
Customer Suggestion - Everything has been wonderful so far!
Areas Of Satisfaction - They exceeded expectations on the value of the home we are getting for the price and on the quality of the model home.
Additional Comments - We are 700 miles away from where the house will be built and are building for the first time. We are in frequent touch with them and have complete trust in them.
Absolutely! We love our home ! We had a good experience with Kent Homes, they guide and help us though the process. During the time we were living out of state, they made it easier and less stressful !
Areas Of Satisfaction - Our home is very functional ,efficient ,smart ,everything works as should! thank you for your hard work !
Areas For Improvement - We wish we had compaction on our footing. It would’ve eliminate some cracks in the foundation.
Recognized Excellence - Everyone that we work with did a great job, great team👏 Thank you.
Use Comments - Thank you
Additional Comments - It’s a beautiful house, we are very happy !Thank you.
And we have.
Design Center & Selections - Vanessa Hannant was so helpful. Offered suggestions when asked. We had such a fun day.
Professional & Organized - All of our interactions with anyone associated with Kent Homes has been outstanding.
Sales Attentiveness - Kate is awesome. Whenever we had a question, she quickly responded. When she was out on maternity leave, Kayla was so helpful.
Salesperson Accessibility - Kate
Salesperson Knowledge - Outstanding!!
Salesperson Professionalism - Kate is awesome.
Trust - Everyone at Kent Homes is outstanding.
PM Professionalism - He is very detail oriented. If something wasn't correct, he pointed it out and would get it fixed. AJ is awesome to work with.
PM Professionalism - AJ is great. He kept us informed throughout the build and looked out for our best interest. When an issue would come up, he was there to make sure it was solved.
Warranty Manager Professionalism - Randy was always very friendly and professional. He seemed very knowledgeable.
Problem Resolution - We have a mold/grout issue in our master bath that we aren't satisfied with the resolution.
Recognized Excellence - Nancy Kustyn. She was always on top of things.
Any Changes? - The shower floor in the master bath
Favorite Home Feature - the loggia
Lead Source - Trough Brunswick Forest Rep.
Favorite Design Feature (At Contract) - Open concept living and openness to the loggia..
Recognized Excellence - So far I have only dealt with Kayla
Areas For Improvement - I did feel a little rushed toward the end. I have a death in the family which caused my attention to be diverted for a couple months. In the end all worked out.
Areas Of Satisfaction - Kaylas's availability was always a big help.
Communication - Communication was spectacular with the sales rep Kate. It was a little tougher with selections but that is understandable due the in person scheduling they have to deal with. I am not saying communications are bad but Kate is very good at keeping the lines of communications flowing.
Design Center & Selections - A Larger design center would be an improvement.
Sales Attentiveness - I can not overstate how happy we are with our dealings with Kate!
Lead Source - Brunswick Forest
Additional Comments - Dealing with Kate DaSilva as our sales rep could not have been better. Her knowledge of the whole process of building a home and not just sales, really streamlined the plethora of questions we had. Kate’s level of professionalism is top level and communication is fantastic!
Warranty Manager Explanation - John Hall is a true professional. He addressed all of out issues and explained clearly what they won’t do so we could understand the reasoning of Kent.
Warranty Communication - John or Nancy were great at communicating.
Warranty Administrator Communication - Nancy was amazing at getting back to us.
Warranty Work - Very happy but still not complete.
Warranty Trust - Once again John is a true professional.
Employees & Subcontractors - You have good and bad.
Recognized Excellence - Kate DaSilva in Sales and John Hall in warranty.
Favorite Home Feature - Loggia.
Areas Of Satisfaction - Sales and Warranty.
Areas For Improvement - Kent Homes fell extremely short of our expectations in reference to our first project manager. The fact that a person can basically do nothing for so long with zero operational oversight tells me there is a gap in the management structure. We found wires missing that were stolen, out second PM had to take apart the wall behind the fireplace because of excess insulation. We had one picture in our customer portal until Archie took over. There are still things in this house that I’m worried about due to the lack of oversight during construction.
Recognized Excellence - Nice again, Kate DaSilva and John Hall
Additional Comments - For the most part our experience with Kent was good except for the most important part. The build. Andrew Karch was basically missing in action and Kent Homes had no operational self assessment to detect this. Archie did a good job taking over but the fact that he had out house in Brunswick Forest and all his other projects were in St. James made no sense to us. Although Archie didn’t make s feel like our build was an afterthought, we wondered due to the geographical difference. I am in no way saying Archie didn’t address our concerns, because he did. I just questioned Kent’s management for giving Archie the project in the first place.
We have already told people that Kent Homes is the best in the development.
Favorite Design Feature (At Contract) - The style of the Jonesport
Recognized Excellence - Carol Hobbs
Areas Of Satisfaction - All
Areas For Improvement - None
Recognized Excellence - Chris Moore, Carol Hobbs, Alina
Additional Comments - Jacqui and I are so pleased with the service we received and the quality of the house they are building for us. Thank you all so much.
Clean & Safe - It was an absolute pleasure to work with Chris.
Areas Of Satisfaction - The way they take you through every step of buying the home, showing us what options we can add, and keeping us updated every step of the way.
Recognized Excellence - Carol Hobbs and Chris Moore
Additional Comments - We are so happy we chose Kent Homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kent Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys