Pleasant employees; quick completion of project; great product; quick response to minor issue with installation

They promised something they didn't do. I wouldn't really recommend them because of that. Instead of doing it in three days he did it in two days, but I think he was hurrying. He scraped the wall and there's no paint there now. I don't know how much I would recommend them unless they sent someone different. It's hard to say, because they use different contractors. They were very nice. They did a great job installing the shower but they messed up the wall. He said he would be back Monday and he didn't come back. We called Joyce Factory direct. They said someone would look into it and call me back but they never did. Everything else I would have said good things about. My friend had a shower installed. She had a different installer, but it worked perfectly for her. The people that came couldn't have been nicer. They were very polite and efficient, but he shouldn't have said he would come back and fix the wall when he probably knew he wouldn't. The shower itself is perfect. It couldn't be better. Don't promise something you have no intention of doing.

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Joyce Factory Direct & Bath Planet were very helpful. They did the job efficiently and effectively, and we are very pleased with it.

I strongly recommend Joyce Factory Direct for any remodel project. They are terrific.

They were professional from the salesperson to the installers. My shower is beautiful. They cleaned everything up. I wouldn't have known they tore out a bath tub and installed a shower

They were very professional and did a good job

I have already recommended someone.

Kinda was my sales person, and was excellent. Did a great job explain8ng and offering options.

I was pleased with their service. It was very good.

Install was great, Rick was easy to work with.

I am likely to recommend Joyce Factory Direct & Bath Planet because when the installer was here he did it quickly, in a day and a half, and when I had a problem they were here the next day. I think they're great.

The installers Mr. Nick, Mr. Mark, and Mr. Adam were fabulous. They were masters at their craft and did a beautiful job. We are quite pleased.

I think Joyce is very reliable and has excellent products and craftsmanship. Their communications could use some improvement, that’s why I knocked off a star.

Some things were done very well and other things were not.

They do great work and are easy to get along with.

They do good quality work.

They were very good and thorough. I love the sunroom they built for me.

The team that installed the windows did a great job, friendly and professional.

I was completely satisfied from start to finish, especially with the installation. The two men took care of everything. They were polite, easy to get along with, answered questions, did a great cleaning up the job site, and I couldn't have expected more. It was done on a cold day, which we really appreciated that.

They have bad communication.

Very satisfied with the work that was performed

The job was completed in a timely fashion, clean-up was great and Dave was very responsible.andgood to work with

An excellent job done

My shower was completed in one day which was great for me because my husband has Dementia. He did lock the 2 gentlemen installing the shower. They had to call me to let them back in to they could continue and we both had a good laugh. I have already recommended a friend after I sent them a picture of my shower.

Would definitely consider getting a quote from Joyce on future projects.

Ask me this later window are still new

Was so pleased with our shower install.

The finish is excellent; we like the look, and the salesperson took time to show us all the options.

The windows look beautiful. Joyce Factory Direct & Bath Planet seems to be very efficient. The installers were very nice.

It is a first-class operation.

We were happy with their work and professionalism.

I thought they did the job good and in a timely manner.

Yes, I already have, they seen my project and considering contacting the company for their estimate.

Excellent work,excellent crew,excellent product.

JOYCE HAD MANUFACTURED AND INSTALLED SOME WINDOWS FOR ME A FEW YEARS AGO. THIS PAST EARLY SUMMER I HAD A TREE LIMB CRASH INTO A BACK WINDOW OF MY HOUSE. THE INSURANCE CO. PUT ME IN CONTACT WITH A CONTRACTOR WHO PRODUCED AN ESTIMATE TO REPLACE THE WINDOW. I KEPT GETTING PUT OFF BY THE CONTRACTOR AND CALLED JOYCE; I RECEIVED AN ESTIMATE--WHICH I ACCEPTED. I WAS KEPT APPRAISED OF MANUFACTURING PROGRESS. THE INSTALLATION CREW DID AMAZING JOB.

The men who put the windows in were very nice and answered any questionsI had

We have been very pleased with your work and exceptional quality products. You previously replaced a screen in porch for us in time for a graduation party, and presently replaced an entry and storm door making our home secure and warmer for the winter months. We recommend Joyce Factory Direct highly!

Worse company I ever dealt with . Told worker would arrive at 9:00a.m. An hour latter I made calls to the girl who scheduled , my salesman , no replies . Called Joyce number found on google,after a run around three different people I was told I wasn't on the schedule .Never got a return call . At 11:00 something Dave showed up . Nobody had called him either . The floor sample they show you is much thicker . They were suppose to replace plumbing with plastic flex pipe , used copper . One bathroom they sent the wrong flooring and to top it off they claimed I did not pay for the ceiling cover for 2nd bathroom (do bathrooms the same except wainscoting In 2nd bath ) salesman finally called screaming at me That they are not going to give me something I didn't pay for . 1/2 hour later calls back they're. going to Give it me $ 26,000 give ? No shower doors on either bath for weeks .I didn't like their trim bought my own would trim and they glued it instead of nailing it .

Good customer service.

The installer was very professional and did a nice job. The salesperson was good also.

They did not give me what they said they would give me. They installed the incorrect toilet. We wanted a taller toilet. I am really disappointed in them. The worker was good. I wish I would have gone with the first company, but the salesman was a good talker and talked me out of going with the other company.

They were good!

They were super easy to work with, and the pricing was very fair to competition in the market. The whole process was smooth and easy.

The work was quality, but they kept going to the wrong house. Two or three times I tried to change the address, and then they finally got it right.

Their follow-up has been terrible. I still have outstanding issues on the installation.

sales person was knowledgeable and easy to talk to explained everything very well

hi quality, hi end bath provider, with capable staff throughout the functions

Salesman was pushy, I didn’t want to make a decision on the spot but was very persistent on the pricing and need.

Joyce is very easy to work with and very acommidating in every way. They get the job done on time.