Stan was the man’s name he was over the top. In every aspect.

We have a particularly difficult application. The gutters have to deal with pine needles after every wind storm. So far, they have worked great.

NO!

The quality of the windows are impeccable

Thank you for the wonderful service performed, The two gentelmen who installed our windows, did a fantastic job. Very clean and thorough.

Great overall expereince. Easy and not sales-persony at all. Only concern is no one covers their shoes upon entering the home and walking on carpet. I have been in my home 3 years and have yet to wear shoes on the carpet leading to my second level (the first level is hardwood so I can clean that easier and quicker than the carpeted space).

Quality professional work very polite

Hunter J. and Kenny M. did a great job installing my gutters! I appreciate their great work and want them to be recognized to their superiors for their outstanding professionalism.

I would tell them to make sure and double chech your order. I was not pleased with the process to qualify for loan. I was not told from beginning how the loan process was. I needed to go thru all 3 credit bureaus.

I have tried to get ahold of your company but a recording says there is no one to help me. I left a message on July 3rd but no on has contacted me as of today. I left a message today again I can not speak to anyone. I had to leave a message 7

Answered all questions, professional and not pushy, able to get discounts to make bit affordable.

I did not care for the sales person, he was very pushy, and I did not like that.

I was very pleased with all aspects of the process.

They did a phenomenal job on the shower, it turned out really nice. The problem was the floor. They used things from Home Depot that I could have bought myself. They said it would be a custom floor. Furthermore, they didn't use the trim, they got a 1×4 and painted it. I wasn't too happy with that. They said it would be custom trim.

This is our second major project with Universal Windows direct, the first being the replacement of patio doors several years ago. We have been so pleased with those that we didn't go further when we were looking for replacement windows. Our two patio doors and ten first floor windows that have been replaced so far are beautiful and work like a dream. The quality is exceptional. We are looking forward to the final phase of replacing 11 windows on our second floor.

We have been extremely pleased with our sales rep, Rob Ashurst. His knowledge and experience about the product, the company, and construction in general was a rare and refreshing find in home improvement salespeople. Rob had to jump through extra hoops for the building permit due to the historic status of our 1860s home, and we truly appreciated his extra work and perseverance. He has communicated with us thoroughly throughout the entire process.

In addition, our installation team of Eric and his assistant (Ryan?) was exceptional. Eric told us he was a long-time employee of the company (20+years) and his experience and pride in the product showed. So rare to find such exceptional people on a home improvement project.

We highly recommend calling Rob Ashurst at Universal Windows Direct of Cleveland for replacement windows.

Placing an order was quick and easy with sales person. When windows came in they were installed in a professional and a quick and easy manner. Thank you as always from us to Universal Windows Direct. Great Job !

It seemed that the regional manager was super interested and talkative when he wanted to give me a deal so good I couldn’t refuse. As soon as I signed the contracts i felt totally ghosted.

Still waiting for leftovers to be picked up from 2 weeks ago. It's killing my lawn

It took 9 months and 2 attempts to have our 2 entry doors installed with numerous frustrations, lack of communication, poor customer service and poor responsiveness after the first install of incorrect doors. When trying to contact Champion after the first doors were installed it was very difficult to actually talk to a representative-took numerous attempts through various methods (Facebook attempts were never acknowledged), experienced rude and not helpful customer service persons. Amanda finally helped. After doors were installed correctly (9 months after placing the order with the sales rep), completion team was very persistent in reaching out (via phone calls/emails and texts)to receive final payment-ironic that when Champion wants money there are no issues with communication.

Working with UWD exceeded my expectations. You can tell they take the time to really present all the available options, especially our salesman Matt Rosen. The turnaround time on from ordering to measuring was so quick and John did a great job when measuring and suggesting our bathroom window options. Delivery and install was much faster than the estimated timeframe! Our installers Nate, Nate and Dustin did a very nice job. They worked efficiently and also were accommodating to my meeting schedule when doing my office windows. They took extra time on our front door to ensure everything looked perfect.

Customer service was excellent.

The installers did a wonderful job. They finished in half the time I was told it would take, removed the old windows and materials they brought to install the new ones and cleaned up after they were done.

Prices are outrages, installers have been fine but multiple issues brought them back out to fix things.

Prices are high, but the quality and customer service are great!

You get what you pay for

We are very happy with the quality and look of our new windows! Would recommend them to anyone!

From start to finish with everyone I interacted with was the feeling that I had made the right decision to select K-Designers as my choice to work on the project I had at hand. It began with me meeting with an array of estimators all vying for the contract. To be fair some of the estimates were both higher and lower than K-Designers but the quality of the product offered tagged with the professionalism of the people made this a simple decision. The workmanship was stellar, precise, and added value to the final overall appearance of the room. I couldn't be happier.

Offer casement windowa

The communications regarding the measuring, estimated cost, purchase, delivery and installation of my doors was timely and consistent.

Workmanship was excellent. Quality of windows is excellent.

good company

Very polite and respectful

They were very thorough, professional and efficient.

Good customer service and great knowledge of their product. I love my new enclosure porch.

The guys worked really hard on a very hot day and were very careful not to mess up the rest of the house and cleaned up their mess when they left. I just have a minor touch up that I hope they will come back to finish

There isn't enough room to detail all the problems we've had with Champion to replace all of our windows as well as our front glass door. They installed our door incorrectly TWICE. Despite coming out twice to measure our windows, they ordered the windows in incorrect sizes and initially said they couldn't install them. Somehow, they did, but we're unsure exactly how or what damage was done to make them fit. The wrong fogged window was ordered. Screens weren't provided for several windows. Our salesperson, Mason Brennan, sold us on being the only point of contact we'd need, but then ghosted us when we began experiencing problems. Overall, absolutely terrible experience. We paid tens of thousands of dollars and received abysmal service. We've warned at least a dozen neighbors, family members, and friends to avoid Champion at all costs.

they were a great bunch of guys and did a awsome job. fast, too!

the entire process was handled seamlessly, on time, & excellent communication from Champion

Pricing seemed high.

I already called and am trying to connect with someone. I am trying to be rational but am disappointed with the install. A hosta plant was stepped on, had a board laid on it, and leaves snapped. Additionally, a window was laid on our grass on a hot day and the grass under it is dead. Two garage windows were installed differently than what the sales guy communicated to me and the mess (including screws on the garage floor) were not cleaned up or communicated they needed to be swept up

Great service and product.

Always do a great job, high quality

We love the windows and have seen a great difference in our utility bills with them. We were disappointed in the customer service we received. The first thing that happened was the mismeasuring of 3 of the windows causing a delay. Three people had measured those windows so we were surprised there was a problem. The first installer we had was excellent and we wanted him and his crew back to do the installing of the last three windows, but that didn't happen. The second installer was not as good and did some damage to the walls underneath each of the windows. We had to call our painter in the fix the problem and repaint the areas and do the trim. He also had to patch and fix some of the areas on the trim of the windows. I did bring this up with a couple of people, but they didn't seem too concerned and I never heard anything back from them after that.

Sales rep. Was not pushy. Explained things well and listened to us. Installers were efficient and tidy.

work crew,very professional.

the work was done well, the only complaint I have is the little metal thing you take out to see if leaves, etc are there, some are put in so tightly I cannot remove them and others fall out and /or are blown out by the wind and I have to hunt for it. Otherwise, I like it very much and the neighbors think it is verynice.

These installers did high quality work and cleaned up very nicely. This is even with a terrible storm that dropped 2.5 inches of rain for more than an hour. They had to postpone their work and stayed late into the evening to finish up.

my windows look great.

The work was done on time the workers were very good at their job and cleaned up after the job was finish.

Messed up the order. Sales person was not honest took ages to install and fly screen still needs fixing. Tuesday apparently