The project was an overall excellent experience.

We had a great experience with FBC. They listened to our needs and came up with innovative ideas to improve our space. The pricing was very transparent, and we knew exactly what we were paying for. The day-to-day project management was excellent, and the daily communications and tracking app greatly appreciated. We knew what was going on with our project on a daily basis without needing to be involved in its management. The FBC team finished a week early and on budget. We would highly recommend FBC.

From design to project completion, the entire FBC staff was on top of everything, every step of the way. Great communication the entire project.

All in all, the remodel looks great. I was very pleased with the design process. The price got out of hand, and we ran into a lot of complications along the way, and there were breakdowns in communications.

I love the design of my kitchen and the partnership with our project manager, Luke, and our designers, Katie and Brooke. I really appreciated the daily updates from Luke and his willingness to spend time addressing my questions and concerns.

Project Team Performance

Project Team Performance - Our team is amazing. Luke provides daily updates on the work and makes time to answer our questions (and we have many). I've enjoyed working with Brooke on our designs - she brings a fresh perspective and also provides feedback based on other customers' experiences.

Project Team Communication

Project Team Communication - See above - daily updates.

Daily Updates

Daily Updates - Yes - daily via BuilderTrend. Also texts when real time questions come up. And email for some of the design conversations - because we shared attachments during the various selection processes.

BuilderTrend Use

BuilderTrend Use - It's very user friendly.

Schedule Accuracy

Schedule Accuracy - The work has gone exactly as planned. We were notified well in advance of 1 change (cabinets) that will need to be made.

Cleanliness

Cleanliness - Teams clean up when they leave for the day, and our Project Manager, Luke, also takes a look and cleans up.

Expectations Set and Kept

Expectations Set and Kept - They give us homework with due dates to ensure the work stays on track.

Trade Partner Performance

Trade Partner Performance - The quality of the work is very high.

Areas of Satisfaction

Areas of Satisfaction - Communication is great.

Additional Comments

Additional Comments - Overall, great experience.