Work Done Right - There were too many gaps. It was not laid out according to what I thought it was going to be. I have small dogs, and in the gaps that were left, my dogs could have gotten their paws into them and broken their legs there. The pool decking on the deck was uneven, which led to a tripping hazard. Also, a hinge on the door to the bottom of the pool was a tripping hazard.
Areas Of Satisfaction - They exceeded my expectations with the repair where my dog could have broken his legs. They redid it.
Current Referrals - At this point, I do not know anyone who would be interested in receiving information.
Recognized Excellence - I can't remember the names of anyone I would like to recognize for their exceptional service.
Additional Comments - The person that I got the recommendation from and the work that was performed were very different from what I received. I don't know if that was a change in how Tres Deck changed. When I saw my friend's deck, the spacing was much smaller than what I anticipated, especially with my small dogs. Where I expected an 8th of an inch of Tres deck, it was closer to a quarter to a half of an inch. I have small dogs, and I was using Tres Decks for certain things, and they came out larger than I expected. I have used Tres Decks before. I have an upstairs patio, and it is right up against each other. That is what I expected, and that's what I got. I was told that slacks couldn't be pushed together because of Tres Deck's specifications.
The guys were on time very nice and respectful and 2 carpenters I would hire for any job outstanding craftsmanship
From the first day we had an excellent experience with Deckover. Craig was great to work with and always got right back to us when we had questions. They actually came ahead of the planned schedule. They were very efficient and were in and out in two days. They were clean and tidy and the workers are very friendly. If you want to cover your pool with a nice deck we highly recommend Deckover!
The deck is beautiful
I would recommend them to anyone.
Thank goodness the men left extra boards. We will have to take the time to cut and replace a board that was hastily and shabbily put in place. Further, one support joist under the deck was not put in place straight but at an angle. However, there is no way to rectify this. The supervisor should wait until the lunch hour to text and talk on the cell phone. Had he done this, they might have been done in one and a half days instead of two days.
I had a great experience with the whole team. From initial contact to the actual build, everyone had great communication.
The deck is just beautiful.
Deckover did a professional job. They completed it sooner than scheduled. Mike followed up with us after the work and we are completely satisfied.
Areas Of Satisfaction - They met all of my expectations, and the end product actually exceeded my expectations.
Recognized Excellence - They were all excellent. They were helpful, answered all of my questions, and gave me straight answers. The construction crew was impressive.
I was very satisfied with the customer service and response to any questions.
Everyone associated with the work (bid, measurement, install, follow up was absolutely amazing. If all of American business ran like this we'd make America great again. I could not be happier with the experience or the finished product. But I MUST give a special shout out to the install crew. They were great workers, but also really good Men. So much so that I gave them all a copy of by book "The Man Book".
I am thrilled with the finished Deckover pool retirement. The craftsmanship, design, engineering and aesthetics exceeded my expectations. The entire workforce were great, very pleasant, conscientious and honest. Work and cleanup were done well, and in a timely manner.
Current Referrals - No, not at this time. I posted photos of my deck and company info on my facebook page.
Additional Comments - Super company, super people, super product!
I am more than LIKELY to recommend Deckover. I already HAVE recommended Deckover to several friends.
Very happy with the job and would highly recommend them
Areas For Improvement - Other than the communication aspect between the sale and the 6 weeks that I did not hear from them before they started the job, it was perfect.
Areas Of Satisfaction - I was the most satisfied with Mike. He was very thorough. The crew that did the work was wonderful.
Current Referrals - Have given Deckover's information to several people.
Recognized Excellence - Mike and the crew were wonderful.
Additional Comments - Everything was wonderful. The crew was friendly and the instillation went very smoothly. I appreciate their service.
The staff and crew were very professional. They were on the job site on time and did a great job installing my deck.
Quality Of Materials - as far as I can tell at this time
Problem Resolution - no problems arose
Likely To Recommend - already have The staff and crew were very professional. They were on the job site on time and did a great job installing my deck.
Areas For Improvement - N/A
Areas Of Satisfaction - The install crew. They not only did a nice job on the deck ,but did a very nice job on the clean up when done.
Recognized Excellence - Yes, Jason , the Lead, Michael and David.
Additional Comments - Overall a very good experience. More then satisfied with our new deck. Nice Work Deckover !!
Impressed with the product, the plan, and the delivery.
Quality Of Materials - 10!
Quality Of Workmanship - 10! Absolutely.
Clean & Safe - Another 10! It was unbeilable. It was really noteworthy.
Schedule - Absolutely.
Likely To Recommend - Already have. Impressed with the product, the plan, and the delivery.
Areas For Improvement - If anything, perhaps initial description of how the pump/drain system worked.
Areas Of Satisfaction - I was most satisfied with the install. Jason was exemplary. He was training a new employee, and I am also a trainer, and I appreciated how he handled the new employee while still doing a stellar, high performance level of work.
Current Referrals - I have already talked to them and they said stye would look into it. I travel a lot and I am not aware of anybody right now that wants to this, but I still have had a lot of people ask me questions.
Recognized Excellence - I would like to recognize Jason for his exceptional service.
Additional Comments - I am very pleased. From Mike Buckles to the owner Greg. Very pleasant and very believable people to talk with. I was immediately sold when I was told about the product.
Areas Of Satisfaction - I was most satisfied with the customer service because they were on point. They were no nonsense and were on schedule. There were no problems at all.
Additional Comments - Everything was good.
They did a great job and they are very knowledgeable. They have great people working for them. The job was completed right on schedule, too.
Areas Of Satisfaction - I was most satisfied with the whole process.
Recognized Excellence - I would like to recognize the carpenter and his two helpers for their exceptional service.
Areas For Improvement - An error in the plumbing of the sump pump
Areas Of Satisfaction - Prompt and quick installation