Estimator from DKI has supposedly been talking with my insurance company's estimator, but from what can tell nothing has happened for months.i have received no updates or information from the estimator about why there is a delay.
Great service and information about process. These two aspects are very important when under stress from a home that failed you.
Mr. Holland, Mr. Hofberger, Mr. Ryan, and Mr. Bringle, and their colleagues were very knowledgeable, professional, personable, and courteous. It was a privilege to be served by them and we appreciate their superb work.
they were honest and reasonable...Kept us informed the whole way
Poor communication, rude employees and very inefficient. I would never recommend this company to anyone.
Jay was very pleasent and easy to work with.
My project manager was deceptive and did not make me a priority at all. His communication was poor. This continued even after I expressed my discontent to both him and his supervisor. The simple repairs my house required took more than half a year to complete. Several other houses in my neighborhood sustained similar damage to mine in the same storm and they were all back to normal within a couple of months.
They were very professsional, and they care about their clients.
MY FAMILY AND I DIDN'T DESERVE BEING TALKED TO AND TREATED SO RUDELY AS THE WAY IT WAS. JESSICA REMINDED ME THAT WE'D ALREADY CALLED BACK 4 TIMES TOO MANY. NO
Tommy Thibault was a very good construction manager. Timely answers to my calls and messages is very important, and he always promptly called back.
they are very professional and know exactly what needs to be done with water damage.
Everyone from DKI that I had co tact with was knowledgeable, kind and professional. They got the job done quickly after I had struggled with many other companies previously.
Be careful of who the subcontractors use as workers on the project.
They called me weekly to update me. They stayed in touch with me.
Very knowledgeable and respectful.
Fast response time and overall professionalism of the company and its employees.
Absolutely top-notch. Unfortunately, I have had to use their services twice (in two different locations of my house). I hope I won't have to use them again. I hope nobody has to use Complete DKI, but if you need a mold-remediation service, this is the company you want to use. Accept no others.
Answered all my questions and kept me up to date! Great customer service!
Complete DKI did a packout of the items that could be salvaged in our home following a fire. They did a great job for us. The crew and staff were efficient, thorough, kind, and answered all our questions. I would recommend Complete DKI to anyone who needed help in this area.
From the first phone call I made to this company I felt as though I was going to be dealing with a professional business. And that it what they are. Very informative of what would take place, day by day. Each one of the guys that worked in my home were no slackers! Hard workers and each one a team player. I would highly recommend DKI!
From the moment I placed the call to the time the last fan was turned off, DKI was there to assist through a very difficult time for our family. Great job by everyone involved.
The only person I was pleased with was luico
The DKI contractors were very understanding and professional. Thank you for doing a thorough job!
DKI did an excellent job at our property addressing mitigation as the result of a burst sewage line that caused sewage to back up into our bathroom through the toilet and shower. They actually helped to resolve an issue that was caused by poor performance and mitigation performed by another company. They were swift, professional, and addressed all of our concerns in a timely fashion.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of First Onsite as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys