Window broken has not been replaced. Can't decorate for the holiday 😞.
Broken window pane found upon installation. Installer noted and reported to office. Followup call next day confirmed problem would be handled. Later determined replacement was not ordered for over one month. Now 10 weeks later still waiting for replacement. They don't appear to take followups seriously.
I was quoted for the windows and given a small discount for paying cash. Scheduling was easy. Our salesman stated that he would be present on installment day - he was not. Our windows were put in and 4 of the screens needed replaced due to tears. The screens were replaced within the week of calling. The goal of this consultation was to improve the efficiency of our home’s heating/cooling expenses - per our electricity company efficiency review, new windows were the key. We were told by the salesperson that the new champion windows would drastically improve the efficiency of our home and our electric bill was expected to drop up to 40%. Our electric bill did NOT decrease at all in the following months. No efficiency improvement has been reflected on our energy consumption or billing statements. Overall, we are disappointed.
No I am not.
John was so knowledgeable and explained everything so well.
would recommend champion to people in need of Windows..
Overall a great experience
Having used one of Champion's highly rated competitors a couple of years ago, I was able to compare quality, warranty and price. The quality is similar, the warranty is much better and the price is approximately 60% of what I paid for their competitors window's.
This was not a good experience, and I am left stuck with an embarrassing window as the centerpiece of the $22k project. Step 1 - Purchasing the windows was a long session with a used car salesman, complete with multiple "let me check with my manager to see if I can . . ." One condition for a reduction in price was that I had to upload before and after pictures, more on that later. Step 2 - The day after signing the contract, I decided to add one more window. The price of that single window, which was the smallest window, and identical to another window that was already contracted, suddenly cost three times as much as the rest of the windows, none of the "discounts" were available, since I had already signed on the dotted line on the main contract. Step 3 - I tried to upload the before pictures, at least five times. Each time I received a website error from Champion. I emailed twice to try to address the issue, providing the error details, but never received a response. I've now received multiple emails saying I'm still obligated to upload pictures, even though Champion won't allow it, and won't respond to emails attempting to raise the website issue. Step 4 - Multiple emails and calls to schedule install, only to have them withdrawn, because not all of the pieces had come in. I'll give the installer some credit, I ended up in the hospital on the scheduled install day, but was able to reschedule without issue. Step 5, one window arrived damaged, now I have to stay home from work at some point to have the window replaced. Step 6 - The installers and the home office all made demands for the final payment but wouldn't provide an account statement or invoice as to how they arrived at their numbers. I had to rerun multiple agreements and payments to arrive at what I believed to be the correct amount. Step 7 - One window was installed with a grid that was formed having rectangular openings that had the long axis very noticeably horizontal, different from every other window that was on the house, and different from every other window purchased from Champion. I swear the window was installed sideways, When I raised the issue with the installer, I was told that's just the way it is. When I raised it with Champion, I was told sorry, the installer just says that's the way it is. I am now stuck with the center window on the front of my house looking sideways, which has been adversely commented on by every visitor to my house. Champion's position? Tough luck. I have a bid to replace the window for $4k. Are you sure you want me to upload the after pictures? I will never recommend Champion to anyone. One or two of the above I could have overlooked, but the process was a painful and expensive process to end up with a result that looks horrible,and is going to cost me another $4k to fix. My recommendation will be to stay as far away from Champion as possible.
Very 50-50 on this. They seem like fine folks, but details were glossed over, communication was below average. Happy with some aspects, but there is a lot of room for improvement.
We are excited about our windows
We appreciate the $1000 refund, but this was more expensive than a new car. The threshold is damaged and the color was incorrect. I would not have taken possession of a new car but had no choice but to take possession of incorrect doors even with the refunded amount. It seems the company should have offered to repaint the doors as was ordered. Now the issue becomes ours. I find this totally not customer friendly. It you had agreed to repaint the doors; I would reconsider this recommendation.
Helpful and professional. Quality work.
They were quite professional. The personnel were kind and professional, and I feel they performed an excellent job.
Our project from start to finish was completed to our satisfaction. We have a whole new indoor-living space in which we feel like we our outdoors in the sunshine.
Price ended up where we were hoping, the quality of the window was good, the installation exceeded the company we used before.
Our Sunroom was completed with experienced installers. Champion's office staff was very friendly, and good to work with.
Overall great experience with champion windows
Wonderful Service
We will see what happens as they take care of some issues that I am having and then I will base my decisions on that. At this time I neither a green or disagree about recommending champion.
So I left a previous review about the sales team and our experience there which was five stars, however, I’m doing a follow up to let you know that upon installation, the wrong door was ordered, so the installation team had taken out the door to be replaced, and finding that it was the wrong door had to search and find a replacement door the same day. It was difficult for them to do that, but they found one. We realized that the door was slightly scratched, and the window was slightly scratched so we requested a new slider. Supposedly it was ordered and five weeks into it we have not heard anything so I called and they said it would be two more weeks. Three weeks went by and I got a call saying that the door had never been ordered and it would now be another 5 to 8 weeks because they were having to re- place the order . So I don’t know where the problem lies. Luckily we were not in a big rush.
Not quite the pleasant experience overall that we had when Champion built our sunroom in our last house. Everything about that was top notch. This was just so jarringly different.
Loved my install team and the finished product
I was impressed and satisfied by the whole process, from the salesman working with me and my schedule, to the installation process, and someone coming later to check on the installation process and see if I had questions or concerns.
We love our windows! The whole process was great
I highly recommend Champion. They did everything they said they would. Windows arrived 3 weeks earlier then they said. My salesman John Kucera was very knowledgeable and right on time when coming to house. Their customer service was top notch and installation was flawless
You won’t go wrong using Champion for your windows
Harry D
We’re still working through some final items but I believe we will get those resolved.
I think the quality of the door is good, and the style is what I wanted. It looks great. They did not put the style of glass in it that I ordered, therefore I was put in an awkward position of what to say or do when the installer arrived with the door. I had already waited for almost 3 months for it! The installer assured me they could change out the glass after installation. I did not like the idea of making that change in my new door without some possible damage cosmetically or structurally. If he took it back I knew they would do just that fix and bring it back, therefore I felt compelled to accept what I didn't order and learn to like it.
I like the work just the many things that needed adjustment and replacement. like the door handle which I am still waiting to have it replaced
We will certainly recommend Champion
They were done satisfactory. There workmanship was good.
Have left recommendation with family member
The windows are super strong, and when you close them, they are nice and tight. The locks are on the glass windows and screen. They glide with ease. They are so strong. They feel so much more substantial than a regular house. They are excellent!
I’ve already recommended to neighbors but will caution that area needs to be square & level for a sunroom to work properly.
I chose Champion to build my 3 season sunroom, as I felt the quality would be good and I would not have problems. Since it was installed a couple weeks ago, I have had several leaks along the bottom of the sunroom. Champion has come out a couple times to add caulk to try to resolve problems. Well, we had a storm today and again the sunroom is leaking. This has been frustrating!
Also, once installed, a door did not shut properly and it was discovered that the glass in some of the doors/windows were not square, as they were bowed out in the middle. Where is Champions quality at the manufacturing plant, as these should have never been shipped?
On another note, our windows/screens on the ends we thought would be centered, as we were never advised they would not. Once installed, they are several inches off center. Was just told that was to maximize screen space, which if true, then ok.
As you can see we have had issues and we paid a lot of money and did not expect these problems.
We love the windows!
My Champion representative, Victor Ramirez, was very knowledgeable and thorough in explaining this new purchase to me because I had never purchased windows prior. He was patient with me and made it easy to choose Champion.
Product is great
Champion has a good product at a reasonable price and knowledgeable employees. The installation was done well and efficiently.
John Kucera, my salesperson, was what I believe, made Champion shine and exceed my expectations. His knowledge of Champion products and his demonstration of the features of the products really helped us make our decision. He also said the installation crew would be efficient and very skilled. He was absolutely correct. In 6 hours, the installation crew transformed our house with no disruptions. Usually, shopping for these home improvement services can be overwhelming and frustrating. This experience was very satisfying. I felt comfortable about Champion doing the work, for a reasonable cost and meeting my expectations. This is why I am likely to recommend Champion to friends and family.
John, my salesperson, was very knowledgeable about Champion windows and he was able to answer all my questions to my satisfaction.
We are pleased with the quality of our new door and with the staff who installed it.
The delivery and installation took over a year to complete.
profesional, neat, skilled, beautiful work
Very satisfied with work done!
We had two different jobs done with Champion Windows. One of the projects went really well, but the other had a couple of issues.
Very pleasant experience. Our salesman was just great and very knowledgeable. Was told it would take 8 to 10 weeks to build our windows and it took less than 3.
We love our new room due to the privacy the e glass gives us and the protection from the weather!
The staff lacks communication skills. They do not call or text with updates on projects.
The team was very professional and knowledgeable about the job.