Quality of windows

The quality of the product and the installation was excellent.

I’m still waiting for my project to be completed

I didn’t like the trim at the top of bay window they installed. I was offered no other options.

Noted below

We paid in full for all the windows to be installed and still waiting (for a whole year) to get our siding fixed that was cracked.

I would recommend champion to a friend along with several other competitors

The workers were Spanish speaking only. It was pretty impossible to ask questions.

I was impressed with the service I received from Champion.

Friendly and professional installation crew.

Prompt service and friendly people.

No one answers the phone, no one calls back. Terrible customer service.

The installers did not use any protective tarps on the floor and scratched the wood surface plus there was sawdust and wood pieces on the front entryway floor from the shim's. The windows are on the second story of our house and they didn’t clean them on the outside and can see smears on them especially when the sun hits them so not very impressed with the way things were left for us to clean up after them .. we spent quite a lot of money and the crew sb responsible for protecting surfaces and cleaning their messes

Our $4,500 front door was delivered damaged and still no contact on when it will be fixed.

--

Took numerous phone calls to even schedule the work, and then the wrong door was installed. Now we are waiting for someone to come back & correct the mistake. The installer, though, did a very nice job, was polite & helpful.

My windows are not what was ordered which is also what happened twice

Everyone we talked with from Champion was professional, kind, and polite. Derrick was thorough in explaining everything from how the windows are made to the warranty.

The men who installed our windows did a fantastic job even though it was freezing outside. They were fast and efficient.

I will definitely recommend Champion Windows to anyone who is looking for replacements.

Great product, friendly knowledgeable install people! Love the two for one deal!

I was charged in full before the windows were delivered and installed. I made the first payment at the time I placed the order, then another payment when they were measured, then a payment when they were ordered, as stated in the contract. I was charged the final two payments the day before the windows arrived at my house. I followed the contract, Champion did not. Once I discovered what had been done, I called, I was told only two people were working because it was Halloween and everyone else had taken the day off. So, I called and disputed the charge on my credit card. I told the person on the phone I was reporting it to my card company since there was no one to help me, he said he understood.

Once the windows were installed several of the screens were puckered. Derrick came out and tried to repair them, he wasn’t able to do it so he ordered replacement screens. I’m waiting on those screens.

The salesman and the contract stated that the windows would be removed from the premises. However, they were dumped in the construction dumpster my contractor had brought in for the renovations he was doing. I will now have to pay for the windows to be disposed of for the second time. When I contacted Derrick to let him know about the windows being left in my dumpster he said they would come get them. Most of the windows were covered with construction debris and could not be removed. Derrick offered me a $75 gift card, I told him I wasn’t reporting all of these things to get something for free, that I only wanted what I paid for and that Champion should be more concerned to make this right and stand by their contract. He didn’t respond.

I am so disappointed in the salesman who sold me a contract that I followed and Champion did not. All in all I want Champion to know that I wish I had purchased windows with another company, this has been a very unpleasant experience.

The installers arrived on time and were very professional. They had all 15 windows installed in about 4 hours . It was a pleasure to watch them work . They were a great team who really seem to enjoy working with each other. The quality of their work was outstanding

All went well

The on site PM could pay more attention to what is happening vs trying to sell me more windows.

Clean up the exterior better (no nails/screws left behind), Would have like to review all items prior to install to ensure everything was as ordered (I forgot to do this until after things had already gotten under way, and learned that the wrong lock set was sent).

Very poor business office