It was completed quickly but done well. The windows look good and are a huge improvement.

Quality of windows and made in America.

Champion of Richmond were efficient, professional, and did a good job.

The wrong window was put in. Twice more, the replacement was incorrect. We felt ghosted because there was no communication for 2 months, and no effort to compensate us for the times that we took off from work to be there to wait and meet the installer. There was no 30 minute heads up that the installer was on the way. No confirmation call or text the day before the install.

Several of our tiles from our window sill were broken, dents in our window frame. Trash left in the yard, multiple spots on window sills and siding with caulk on them. Paid for CUSTOM sized windows for our basement, $1300 PER WINDOW- only to receive generic sized windows that we were informed by the installers will require our windows to completely reframed to accommodate the smaller size of the windows.

Yankee was amazing! He was knowledgeable and personable!

The quality of your product.

My door took over a year to arrrive without blemishes and 4 attempts

Your management team set an appointment by phone text and my E mail for 6/25/25 with a begin time of 10 -noon that was received on 6/16/25 (widows are in) and then 6/19/25 install date and time. I TOOK OFF WORK THAT DAY to meet and be available for the basement glass block windows install.

6/25/25 at 11:30 am I called 937-528-2126, your receptionist “ I will have someone call you”.
1:00 pm I called 513-715-3101, spoke to Wendy. She apologized with “we have been having problems with scheduling. She said she would call Austin, install manager, and he would call me. HE DID NOT.
3:00 pm I called 513-715-3101 no one picked up the call.

6-30-25 @ 10:00 am, I called 513-715-3101 Amanda’s phone said “Not at my desk”.
10:05 am I called 528-2226 and left a message for Austin to call me. This is the SECOND MESSAGE TO CALL ME.
10:10 am Austin calls and says” I’m not seeing any text or Email to you”. I provided dates and times of Champions text and e mail. I informed him I lost a days wage of $250 to be available. Austin’s response was I can only offer a $100 gift card. I said NOT ACCEPTABLE. I want to speak to corporate. He said I will have someone call you. That did not happen.
7/1/25 called 937-528-2126 at 9:30 and left a message on Amanda’s voicemail. Called at 9:50 am to 513-715-3101 and spoke to Kiya, she patched me to Bob( patio supervisor who gave me Jordan Deeb, Austin’s manager, who apologized but said the same thing.
Window date re set .

Good service from everyone and so happy to be finished.

The quality of the window and the quality of install. Very professional.

Made an appointment to get a quote. Very quick response! Sell’s pitch was a bit more than I expected, but through. Price was reasonable. Time frame given changed quickly for the better and pulled in by about 6 weeks for the original estimate. Payment request came before the email at most given stages. Communication on the day before the expected installation was Not smooth and lacked communication. The day of installation was exactly the same, no communication from the company, I had to call and ask if they install was going to happen or not. Not handled well at all.

We are very happy with the entire process- from sales to installation. The siding is outstanding and looks fantastic.

I ordered the windows in the end of February. I was told they probably be put in by the last of April middle of May at the latest. Someone came in March and measured the windows when they finally told me that the windows were ready at the end of May and they were gonna install them they came out and said that all the windows were measured and correctly so they had to be re-ordered. Finally got the windows put in just this last Thursday and I’m not happy with two of the windows. The window in the kitchen behind the stove does not even close all the way there’s no way to lock it. The top part doesn’t slide up and down at all in the bottom parts slides up and down, but it doesn’t match up with the top The big window in the dining room area. The inside looks fine. The windows do open and close but the outside is all like rig together. It does not look good and I’m afraid it’s not gonna hold.

Price and service

I do like the look of the windows; however, thermal quality and street noise is not what I expected.

It was presented to me very well. He didn't use many crutch words while presenting. I didn't want to buy, but I did want quality windows, so I bought them. The biggest reason is that he came on a Saturday during Memorial Day weekend. Most of the competition was going to schedule next week. So he won by being available to come.

Jason and Chad were so nice. They completed the job so efficiently and cleaned up nicely. Outside they had a challenge to get to the upstairs window with the ladder as I had beds of ferns and hosta they had to go through. They managed it without disturbing my plants. I was expecting a few casualties. I don't know how they managed that. They showed up on time and finished sooner than I expected. The new windows are beautiful and they showed me how to open them for cleaning. Jason even locked my old windows( that I will replace at a later date)
because I hadn't been able to.

Champion built my sunroom four years ago so I knew I could trust the quality. I like the fact that they have been in business for years and the windows were built in Cincinnati. A lifetime guarantee doesn't mean anything if the company has gone out of business.

They did a great job, and the windows are wonderful. We’ll be using them again in a year or two for the rest of the windows.

Installers broke flowers in the front yard by dropping a box on them and left a window laying in the grass which killed the grass. The supply truck also left an oil stain on our driveway. The windows are nice though.

They kept me up to date the entire process. The windows came in faster than expected and got scheduled for install very quickly. The install team was very nice and they cleaned up everything.

Everything was the absolute BEST. We could not ask for more

Great product and fantastic install! Definitely getting more windows next year!

Replace 13 windows

Very seamless process