While we do enjoy our new home, the process to get it was fraught with issues. Due to this, I couldn't recommend to someone else.
I love my house, and the service they provided.
Horrible experience. Poor communication, delays, sub contractors errors we had to find. They flooded our hardwood floors and it cost a 6 week delay as one example.
Easy to work with. Great craftsmanship.
Building with Edge, especially having our specific team with Hailey and Andreah, has been such a stress free and exciting experience. We have already referred our friends to work with Hailey to build with Edge.
I enjoyed the home buying process, but there are many things that need to be fixed in the home that were not taken care of after we requested during the walkthrough.
I am very happy with the final product but the communication issues with Michelle as well as several silly, unnecessary mistakes throughout the process (of building a spec home and not a custom home) would make me hesitant to recommend building in Crawford Creek specifically.
The vendor was good and answered all my questions. One agent, she helped me out a lot through the process. The sales manager was awesome. They take good care of their customers.
They are very professional and responsible for what they will do.
Neutral on this one as several items during the build process were missed and even after pointing one of them out, we have been waiting for 2 months to get one of the options we paid for.
I will be neutral as of right now. The location of Brighton Landing was the major factor of me buying house right here. I was told that Ivey is a good builder, but I can't not tell if that is true. Because I have my friends built their houses at Evans with other home builders and they didn't want trough issues like me.
They are reliable and they did all of the work that we asked them to do before we moved into the house.
EXPERIENCE. QUALITY. EXCELLENCE this is the JTB tag line... Experience: How does this translate into Quality and Excellence? Because you've done something for 20 years doesn't mean you've done it correctly.... Quality: I had 58 open issues before move in. What does quality mean to JTB? Is JTB looking from a customer quality standpoint? Is your quality proactive or reactive? Excellence: Pat Pols was Excellent, Eric Hesse was Excellent, Adam Harris is Excellent.... two of those three people don't work for JTB. What does JTB think they are excellent at? Like many companies JTB has a tag line to project a positive company image, but when you get engaged and into the process with JTB it's when you realize that JTB is still very immature in become the things they project in the marketing materials. Work needs to be done before I could ever recommend JTB to any friends or family. JTB needs to take a step back and look at creating a culture change of proactive customer driven Quality and only then will Excellence come. Experience is completely irrelevant attribute without having the other two.
Unfortunately there were many things Smith Douglas either didn’t tell us or try to act as though the quality of their product was the standard. Being somebody who’s built homes before I was truly sad at the quality of the work for the amount of money that we paid. The model home that we viewed did not Represent what we purchased. The sales people told us that multiple things we asked about were going to be in our home and they were wrong. Either they knew it wasn’t going to be there or they were extremely uninformed either way they did not know their job. The construction manager Todd told us on multiple occasions that things would be completed on time and they were not. Had me do a walk-through on a home that had almost 100 deficiencies, no exaggeration. The sales people actually don’t know what is offered on a home and we were never given the view of all the options we could have chosen from. The sales person Geoff showed up with a home that he had already picked out most of the fixtures and missed selecting nickel for our bathroom faucets. Called me and apologized and initially asked me to pay for the difference and I declined as they did not give me the door package I was told we would get. Once we signed our contract there was very little communication from Smith Douglas and had we not been by the house almost every day we wouldn’t have caught so many things they tried to hide. The subcontractors that they used would damage our house and then try to hide the fact that they did it.
My issues were with the design experience pre-closing and the warranty repairs.
We feel we were misled on some items that will be discussed below.
It was smooth and easy process.Everything was clearly explained to me and my interior designer did awesome work.
Be ready to not have any request acknowledged or denied.
Great experience working with the JMC team I'm very pleased so far!
McCall Homes is a great organization to work with and good people!
Quality home (structurally)but must be willing to fight for warranty issues to be fixed.
I've been well satisfied with everything. As far as Manual Builders, they did an excellent job. Some of the items, like the hot water heater, had problems with it. We finally got it taken care of. Other than that they were very good and I would highly recommend them.
The quality of workmanship was not good. The follow-through on repairs and customer service had not been great.
I experienced terrible quality problems.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Builder Partnerships as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys