Craig is absolutely outstanding. He wasn't my person, but I turned and made him my go-to person. He was so helpful, he researched any questions I had and was prompt with calling back. He is an outstanding person.
I am thoroughly satisfied and love my new house. So far, I love everything about it.
I have already tried to talk my Mom into coming up this way!
The insulation in my condo is outstanding. Not only the noise of outside traffic, but also any interior noise, like a running shower, or a neighbor's TV, can not be heard.
noise from Ridge Road is a major problem, Orchards says nothing they can do to help mitigate this
The landscaping is not finished in our unit.
It was a great purchase and it turned out to be a positive situation for us.
Living here is a luxury. Everything is properly maintained. If there is something that needs to be done it is done quickly and efficiently.
I am satisfied with the experience overall.
I would never purchase, again, property from the Orchards Group. They are not doing the things they promised and are constantly delaying things that need attention. The walk thru prior to closing is a joke. They did not doanything.
The sales process when well, I am anxious to see more progress toward completing phase I of the complex. Completion of the club house and pool as well as activation of the security gate should be a high priority.
We are very happy with our experience at The Orchards thus far. I know we made a good choice
We have been very pleased with our experience of purchasing a home thru the Orchards Group. We were involved in watching this community come together from day 1. It did take what seemed like an eternity to get our home finished, but it was worth the wait. We are very satisfied with our home and the decision to move here.
We have been very pleased with Deborah and Janie and the male person in the sales office at Big Creek.
My husband and I are very pleased to be part of this exceptional community! I would highly recommend this group to anyone considering the Orchards.
From the start nothing but issues. We were told we would be closing in June 2016, Orchards Group started another community and pulled contractors from building our unit to the new location, we were told it was a weather delay as we watched the other community being built. We closed three months later. Our list of problems is too long to list, but here are a few: windows left open during construction-sprinkler system activated causing water to shoot into kitchen, contractors used bathroom during construction and as indicated on walk through we wanted bathroom cleaned, it never was, construction dust debris through out, carpet cut short, hardwood floor boards split and splintered, hot water pipes hammering, windows scratched and dirty between panes, fan installed with a dent, counter tops gouged, sloppy drywall and paint job, areas left unpainted or painted over dirt, door trim cut short, the list goes on. And, a gas leak, we were told by gas company to vacate our home, gas was shut off, meter tagged. After three months we still have a continual stream of contractors trying to take care of issues.
Based on our experience with many individuals associated with The Orchards Group, they are an exceptional group of people with which to be associated. We feel we definitely made the right decision in purchasing our new home from The Orchards Group.
Overall very satisfied with our Orchards Home and the Stoney Point Development. Would encourage anyone to purchase an Orchards home.
they have all been great an professional
I'm very happy here. I was apprehensive about moving because I lived in my previous home for 27 years, and it was a big house on lots of land with privacy. I was concerned about being so close to our neighbors, but I never hear them. We're very happy we moved here.
I'm also a real estate agent. I was very, very pleased. I have sold so many houses and I'm very pleased with the Orchards Group and how they handled everything.
I strongly recommend The Orchards Group when you are planning to build a home in a 55+ development. So far I have been extremely pleased with quality and workmanship and all involved in building my home.
45 day maintenance list has not been completed as of 90 days. The landscape does not get weeds out and I have no color at all outside the front door and we have ants outside.
And I have done so. I think Bill and Sharon Finch bought in here because we had told them about it.
Great experience thus far. Thanks.
We looked thoroughly through all the neighborhoods in the area. We lived in the area for 17 years. We made the decision to make this our final home and are very pleased with it. It is a nice community with lots of nice people.
As a former member of the Orchards sales team, I knew the quality of their product and the great atmosphere for residents. I was delighted to find a unit in the area where I wanted to live and the residents here are the greatest. I found my little piece of heaven in Brannon Oaks.
We love our new community and home. We have also recommended our community to several others who have purchased homes and will soon be moving into The Orchards of East Cherokee.
Joey Freeman does a tremendous job and has a great attitude. Debbie Reahm and Craig Smith are very reinforcing and do a great job of creating a sense of continuity after the sale. I think Jeff has a real strong attitude towards quality.
I would recommend this place, this construction, this lifestyle, to any of my friends who were interested in coming down here.
Everybody is doing a good job. It has been a pleasure to work with everybody that I have come in contact with.
Yes, and I have already.
I think the HO calendar and activities are really nice and the people that I have met so far are just great. A really good community to be in.
Keep up your great work!!
I'm very pleased with they way they handle their business here, they take the time to do things right away when you ask them.
We are very happy here, we love our home.
We are happy with The Orchards Group, we haven't had any problems.
I am very happy and feel safe living in The Orchards of East Cherokee.
It has been a pleasure to work with all the personnel of The Orchards Group. All have been very pleasant, positive, helpful and friendly.
Keep up the good work....I am very happy here!
I love it here, and I'd be happy to recommend The Orchards Group to anybody.
I expected it to be easy, and it certainly was.
Our first year here has gone by so quickly! We love our home and the location is so convenient to quality medical support and great shopping and travel opportunities. We appreciate the always prompt response provided by the Orchards Group to our questions/requests.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Orchards Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys