Concern For Needs - He understood what we wanted and didn't push anything not wanted. Very personable.
Follow Up - yes
Communication - They were there when they said they would be and did what they said they would. can't ask for more than that.
Quality: Workmanship/Materials/Crew - am more than satisfied. there was even a few little extras that i didn't know about, like the gutter (?) along the tops of all the windows and putting back on the rain gutters better than another contractor, who shall remain unnamed, originally installed them
Areas For Improvement - none
Areas Of Satisfaction - we are satisfied with the complete process from beginning to end
Current Referrals - not at the moment but will not hesitate to recommend straight line to anyone who'll listen
Recognized Excellence - yes, but i don't know his name. our neighbor's goat got out and was hanging around the front door, dogs barking, wife didn't know what to do. the man stopped what he was doing, put the goat back across the fence, didn't say a word and just went back to work. how cool was that?
Additional Comments - we appreciate all of them putting up with the dogs who probably barked every time they showed up and were generally obnoxious.
Areas Of Satisfaction - I am most satisfied with the finished project and their timely manner of completing the job.
Current Referrals - I am interested in having them do another job for me.
Recognized Excellence - I would like to recognize Anthony and would like for him to give me a call.
Additional Comments - I was happy with their products and professionalism. I will use them again!
They were really good and did a great job. They were professional and quick with their work and did a fantastic job.
StraightLine did a great job. I would highly recommend this company.
The crew was very professional and the job turned out great.
Areas Of Satisfaction - They were outstanding, in every aspect. I was pleased with the speed of their work and the clean up was perfect. All the crew members very nice and sociable. That meant a lot.
Overall, I am happy with strait line. They are good technicians but because of time constraints the job didn't go as well as it could have for me.
When we met with a company representative to discuss our project we were pleased with the professionalism and how quickly and thoroughly the bid was presented. The project began on time and the project manager kept us well informed about progress. The job site was kept clean and the work was completed very quickly. Our neighbors even commented on how fast and clean the project went. We were very happy with this experience.
Areas For Improvement - I think they did an exceptional job.
Areas Of Satisfaction - I was most satisfied with the speed in which everything came together. Our house looks really good.
Recognized Excellence - Anthony did a great job as the sales person. Very professional and prepared. Answered our questions and followed up every time I had questions. Project manager was also great and spent time answering questions as the work was being done. We knew what was happening.
Areas Of Satisfaction - I was very pleased with the quality of craftsmanship and the timeliness of the project.
From the moment I met Anthony, everything was so superior to any other contractors I had dealt with in the past or that had given me a bid. He brought back a detailed, typed bid from his car within just 20 minutes. That was so superior and with that alone I knew I wanted to work with them. Before finding them I had my mind set on another company but for the same work the Straight Line bid was $10,000 cheaper. I also loved that they were a local company and not a big chain. The subcontractors that came to do work were also all of equal quality and character.
They were fast, efficient and did an excellent job.
Straight Line Exteriors & Remodeling has sided 8 of our apartments buildings, and all of their work has been completed on time and the jobsite left clean. We look forward to working with them on the remaining 8 buildings next summer.
Lead Source - Referral from Parr Lumber
I enjoyed working with the installation crew. They came out and completed the estimate on the work that had to be done to my house, and the turn around form the installation crew to come out and start, was quick. They were all professional, they followed up with any questions I had, and when a problem did arise, they were quick to acknowledge it and fix it. I would highly recommend Straight Line Exteriors & Remodeling.
Areas Of Satisfaction - I was pleased with the construction crew and their professionalism, and the quality of the completed work.
Areas Of Satisfaction - I was most satisfied with the results. They did an excellent job.
Areas Of Satisfaction - I was most satisfied with them catering to my needs.
Additional Comments - Really satisfied with the work. They did an outstanding job.
Lead Source - I found them on Angie's List.
Areas Of Satisfaction - I was most satisfied with the responsiveness of the owners. I am also very happy with the finial product.
Areas Of Satisfaction - It was all installed nicely, neatly, and the finished product looked excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Straight Line Exteriors & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys