Researched many companies; I settled on them. I found them to be the most professional, most reasonably priced. It's the best work I've ever had done in entire life . The owners and staff were great. It was the least stressful renovation project I've had done in my life; it was the best.
Recognized Excellence - I would like to recognize the crew that performed the work.
I cannot say enough good things about Pro Tile . The whole experience
was a pleasant one. Jennifer came to our house measured and gave us a quote after showing us some samples.
She made a second trip with a design more to our liking and we closed the deal.
Jennifer told us when they could start work and thy came when they said they would.
Jennifer's brother Josh arrived with the crew and everything proceeded without a hitch.
We now have a beautiful lanai
Lead Source - I heard about Pro Tile through my pool guy.
Competitors - I didn't choose another company.
Budget Feedback - Yes, they offered a solution that fit within my budget.
Important Factors - Quality and looks are most important to me when making my decision.
Still Considering Us - The work is completed.
Areas For Improvement - The time table fell short of my expectations. It was a long lead time. I would have preferred to have it done sooner.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Additional Comments - I am happy with the outcome.
Recognized Excellence - I would like to recognize the crew that was out at my house, Jennifer and the lady that answers the phone. She is very efficient. The whole crew was great and Jennifer kept working with me to get it right.
Areas Of Satisfaction - I was most satisfied with the whole look of the finished product.
They did a great job. My wife is very pleased.
Recognized Excellence - I would like to recognize Tammy and Jennifer they both did a great job.
Areas Of Satisfaction - They exceeded my expectations in all areas of the job.
Quality Of Materials - Absolutely a five plus.
Value - I did not compare companies.
Recognized Excellence - Jennifer should be recognized for selling the job. She came out several times by my request. The installer was fabulous.
Areas Of Satisfaction - They met all my expectations with the whole job.
Additional Comments - I am very impressed with the showroom. They have lots of samples. Jennifer worked hard with me to get the sample I liked. I really like how they do that for you.
Areas Of Satisfaction - I liked the initial sales process. It was helpful without being pushy. Their execution of the work was just wonderful.
Additional Comments - They updated the floors in my back and front lanai.
Problem Resolution - We didn't have any problems.
Punchlist - There wasn't a punchlist.
Areas Of Satisfaction - They were very good. I don't have any complaints.
Lead Source - We had Pro Tile down previously.
Very professional sales to finish. Installation crew worked as though they owned the company and was seeking to meet or exceed our expectations. We would and now have recommended them to friends and neighbors.
Areas Of Satisfaction - Jared worked as though he was working on his own lanaii and pool deck!!
Lead Source - Protile previous customer
Pro Tile transformed our old pool deck into one that was only in our dreams. From the initial consultation to the final product, they exceeded our expectations. Pro Tile alleviated our rain water drainage problem and matched our color sample to perfection.
Areas For Improvement - Exceeded in all areas.
Areas Of Satisfaction - Pro Tile was diligent in scheduling and project completion, while always explaining the process before hand so that we knew exactly what to expect on a day to day basis.
Lead Source - Print Ad in a home improvement publication.
Additional Comments - Our pool deck turned out so good we just had to get new pool deck furniture to finish the look! Pro Tile even forewarned us that this would happen!
They were an awesome company to work with. The finished product exceeded my expectations.
Areas Of Satisfaction - I was most satisfied with the finished product.
Lead Source - I heard about Pro Tile in one of the Sarasota neighborhood magazines.
Pro Tile was professional and timely. They transformed a 1980 ugly driveway into something pretty.
Construction Quality - A four just isn't high enough for Pro Tile. They are a great company.
Communication - Pro Tile is the best. Tammy is amazing.
Problem Resolution - I have not had any problems at all working with Pro Tile.
Clean & Safe - I have a lot of contractors here and they all made a mess and Pro Tile did not do that.
Areas Of Satisfaction - Everyone was really professional and it was excellent working with the staff. communicated what I wanted and the sample board was exactly like I described. It may have been Jared that did the work and he was very professional. He was very clean and tidy. It was perfect. I have a lot of contractors in the house and Pro Tile is the only company that I would give this recommendation to.
Lead Source - I know about Pro Tile because I am a former client.
Additional Comments - If Pro Tile would like any potential customers to drive by to see a home, they can come to my house. I am happy to provide my address as a model home.
Trust - They have completed the job.
Areas Of Satisfaction - I was most satisfied that they did good quality work. I was totally satisfied.
Lead Source - I do not remember if I saw an ad, someone recommended it, or both.
Areas For Improvement - N/A
Lead Source - Advertisement.
They did a good job.
This is an unbelievably great service! For a very small fraction of the cost to fully renovate our master bath, the Kohler Design Service walked us through every step of the process. They took ideas that were in our head and in magazine pictures we had seen and turned it into a complete plan ready t... more
They won't work for me again, nor neither one of my friends.
I am very satisfied with the communications and workmanship of the company. They were very responsive to my request.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pro Tile as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys