The company had excellent service and excellent product.
They did a good job and as always they are very good at communicating.
They are very thorough and helpful in design.
Neal's offers full service of design, construct, finish all in one stop. They used high quality materials and excellent craftsmen who cared about their work for framing, carpentry, stonework, painting, roofing - everything. The best thing was their continuous work on our project - no pulling off to work somewhere else. Adhered to schedule. No surprises. Were flexible and incorporated changes we wanted. Communication was excellent with all the craftsmen through our job coordinator - who was on site a LOT. We are completely satisfied with our new solarium and receive many compliments on it.
I've recommended Neal's Design Remodel to numerous friends and neighbors.
I appreciated all the extras they did, they gave me more than I had expected.
From start to finish Neal's did a fabulous job
They did a great job!
This is our third remodel with them and we highly recommend them.
Everyone connected to my job was great and work is superior!!!Will miss them!
I am extremely happy with the remodel that we had done. We were able to incorporate everything that we wanted into our new home remodel. Everyone I worked with was professional and experienced.
Wow! Many companies claim to be service oriented and high quality...with Neal's, it has the added benefit of being true! Outstanding from start to finish. Our new outdoor living space has truly transformed our backyard! We highly recommend the Neal's team!
Excellent design, project management and workmanship throughout our project.
Mike, Cyndi, and Drew were a Dream Team to work with and we are so happy with the results of our kitchen update. They called us, emailed, or sent text messages to communicate clearly with us throughout the entire process from the early stages of design up through the last day of work. They worked well within our budget and let us know if something was out of our original price range or if there was a problem, delay, or some change to the schedule. Cyndi and Drew were particularly good problem-solvers, very calm, and great listeners. We were never worried about how something was going to turn out. We always felt our questions and concerns were addressed and they had plenty of time to work with us, as if we were their only project. We were particularly impressed with all of their work processes, timelines, and coordination with the sub-contractors. All of the sub-contractors were well-spoken, competent, and had a professional appearance. We would highly recommend Neal's to anyone considering even a smaller job, and we certainly will work with them in the future when the need arises.
This is our second project with Neals, both projects have exceeded our expectations.
You cannot go wrong with choosing Neal's Design Remodel. From beginning your project ( in the what if phase) to working with a designer, then having the expenses laid out in front of you for the designs. Next, your signature and on to the most professional meeting of your project manager and site manager as to what will occur when. The schedule is sent to you weekly and your subs are not only skilled but well mannered and personable. Your site manager keeps track and up with the subs and your project manager keeps up with payments due. They work as a unit and get the job done.
Absolutely would recommend Neal's! Very satisfied with the service, design & build quality, and the caliber of the employees. Pricey, but very satisfied that we got the very best build.
Very good! We were pleased.
Our Project Manger, Anthony Cabaluna, advised upfront he would never do anything he would not put his name on. Anthony with the aide of Troy Angel brought that promise to fruition. The quality of workmanship speaks for itself. We are very pleased with the finished project which included the MasterBath, Home Office and Laundry Room.
Excellent work from start to finish! Project Manager, Rod, was always there to solve issues and to make recommendations of items we did not notice.
Everyone we met with were very professional. All problems were solved immediately to my satisfaction.
Did a wonderful job on a 6-month project that involved every room in my house. Project was completed on time and in budget with minimal disruption and inconvenience to me. Finished project has exceeded my expectations
Excellent organization - staffed with true Professionals!
We are very happy with the end results of our basement remodel. The team from Neal's did a great job executing our vision and adjusting where necessary to deliver exactly what we wanted. The quality of workmanship is superb and the attention to detail and cleanliness exceeded our expectations. We will happily work with Neal's in the future.
The entire Neal's team was wonderful to work with. Even when there were issues, they resolved them quickly and efficiently.
The Neil's team did a great job on every phase of our project. Our 1960's original-to-the-house kitchen was inefficient, unattractive and cabinets were starting to fall apart. While our kitchen was not enlarged, by removing a wall and repositioning the sink and appliances, the new kitchen is now a wonderful space in which to work. Before, I had to store pans and small appliances in the basement, now everything is stored in the kitchen. We knew going in that Neil's would be more expensive than many other remodelers, but after dealing with less than perfect remodeling of bathrooms and a kitchen in a previous house, we didn't want the frustration and hassle of a less than perfect result. Our expectations on every score were met. Our designer was phenomenal--she gave us just the right amount of options...not so many that we were overwhelmed. And, most important, she was able to speak from experience and steer us away from options that would take away from the efficiency of the space. From tear-out to construction to finishing, the teams that worked in our house were punctual and friendly. Our project manager was on site, if not every day then several times per week, to ensure all work was top notch. We began meeting with Neil's in the summer on the design. Work began the first of October and was completed right before Christmas. Every week we received a project schedule identifying who would be in our house and what they would be working on. Just as with cost, I'm sure there are many other remodelers who would have been faster, but Neil's process ensured perfect coordination among the many tradesmen who worked in our home. We have been using our kitchen for almost three months. We are as happy now with our new space as when we first started using it.
We would highly recommend them. They are very professional.
I found Neal's to be thoroughly professional and very approachable. The design team, specifically Frank and Christina, were very responsive, creative and thoughtful in helping determine what would work best for me. Daily interactions with Anthony Cabaluna was fantastic! He even tended to my dogs (who absolutely loved him). There were a few tiny 'glitches' which he quickly and creatively resolved (most of which I was unaware of until later) and ultimately, worked out even better! Neal's is not inexpensive, but if you are looking for a high quality, high integrity, passionate, talented, and committed team, you cannot do better.
The final product exceeded my expectations. The remodel was none invasive to my family life
They are a good company to work with.
Overall excellent design and quality of work. Some communication issues with project manager which Neal's was already aware of and are addressing. Overall "A-" for the project. Neal's is expensive but does more comprehensive work than other bids and quality is top-notch.
We were referred to Neal's by a friend and were not disappointed! They were very easy to work with, organized, and professional. They even finished finished early. The job site was clean at all times and the employees were very professional. We were very happy with the product and will definitely use Neal's in the future.
You would have to decide if you want to do that
When one of the subcontractors did not meet our expectations, Neal's made it right.
The workmanship on this job was outstanding. The lead carpenter and helper were amazing on the intricate woodwork. They had good suggestions as well. This is our third job with them and we would recommend them to anyone.
We've used Neal's twice now, for bathroom and kitchen, and we are totally satisfied with their performance. There is nothing too big or too small that they cannot or will not address, and if and when the time arises for another remodel, we will be sure to contact them. Their contractors are professional and pleasant, and easy to work with, as well as their own employees, both at the showroom and at the work site.
Neal's is quite simply the best in the business. I would not consider using anyone but Neal's for our home projects.
Neal's was a very professional company. Everyone we dealt with was courteous, dependable, skilled and followed up on everything they said they would do.I had dealt with another contractor who is no longer in the business and he had nothing but great things to say about Neals. From our salesperson, Steve, and our designer, Cindy, to our job supervisor, Drew; they all lived up to and exceeded our expectations.
This was my 3rd. Project with Neal's and very please with each one.
Neal's Design Remodel goes above and beyond. We have used them for many projects, they are apart of our family now. We love Neal's Design Remodel!
I highly recommend Neal's Design for any remodeling needs. Their professionalism and skill are second to none.
It was a pleasure to see how our planning was given effect during the construction and choice if materials, resulting in a finished product that was exactly what we anticipated.
Neal's Design workmanship is top notch.
Everyone was great!
Neal's transformed my home. Every single person on my project executed at the highest level with an attention to detail that separates them from other companies. They exceeded my expectations.
This is the second time we have used Neal's Design Remodel in the last 20 years. They have completed several projects in our 100 yr. old house!
A very professional company. Very customer focused. Very good value. Extremely high-quality product. AND THEY STAND BEHIND IT !
Not a care in the world on my part with Neal's handling the projects.
I've used Neal's for two projects and in both cases the results were amazing! You might pay a little more for Neal's, but you get so much more in quality, service, and knowing your project will be completed as promised. I highly recommend them.
Neals was focused on high quality and relationship with the customer
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neal's Design Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys