I already have recommended them to my sister, and she bought a house with them as well.

Additional Comments

Additional Comments - I've never seen such professionalism and great construction before. They have not only become my builders, but also my friends. They are fantastic, and I can't say enough good things about them. They were also professional, courteous, and eager to please. They put in a lot of effort into everything they do.

I love this builder so much, that this was the second home I have purchased with them. The quality, selections, timeline and ease of communication made the building process fun. And as a professional in the real estate industry, I am aware of many builders but I only called Massengill Design Build for my personal home. They are the best!

Communication

Communication - Easy to communicate and ask questions either thr builder through thr builders update app.

Recognized Excellence

Recognized Excellence - Everyone! John and Jose were great to work with and available to answer all of our questions

Building with Massengill was a truly refreshing experience. In a time where many are trying to reduce cost at the same of customer service Massengill proved to be the exception to this mentality. Mike and Junior showed professionalism not common when having to tackle unique requests from us (buyers) even if it was challenging request.

Massengill Design Build has been great to work with - from the purchase through warranty. They offer far more floor plan options than most builders, allow significant customization within lot size and dimension limits, and stand behind the work. Simply the best homebuying experience we've had to date.

We had a great experience with MASSENGILL. We were kept up to date with the project the entire way. The change order process was streamlined and easy, leaving no surprise costs at the end of the build. The home was completed on time and we are extremely happy with result.

I have already recommended Massengill to co-workers and friends.

We were very grateful to the entire Massengill team. This was our first newly built home. We thoroughly enjoyed the experience thanks to the team at Massengill. John Spencer was incredible--and so responsive. Everyone on staff was kind and assisted us in every way possible to lessen the stress. It's been over a year, and we absolutely love our home and the neighborhood.

Areas For Improvement

Areas For Improvement - They exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The process was so stress free. The vendors they used were extremely helpful, and their products were above what we expected. We were very impressed with the number of pictures they provided almost weekly to keep us informed as to the progress on our house.

Additional Comments

Additional Comments - I recommend this builder highly. In the past, we purchased homes that were already built to prevent the stress of dealing with builders. Massengill made the experience FUN. Appreciated all the help we received. Great Team!!

The Massengill team has really made me feel that they want me to be happy and satisfied. Building my house was a great experience.

We had a great experience with Massengill and love our new home. As with any new build there were bumps along the way, but they took care of everything and stayed in communication through it all and answered all our questions.

The quality of the construction is excellent. Unfortunately, the opportunities to meet with the vendors for lighting, tile, countertops, and floors in addition to the construction walk throughs were less than accommodating for the working individual. I was unable to attend most of the appointments which was extremely disappointing. In addition, the representatives at the various sites (except for Terry's Floor fashion) were not very professional. I think Sara could have been more professional in her communications with us and I question her credentials as there seemed to be design decisions regarding colors and combinations (items that we did not have a decision in) did not flow. William and Junior were very easy to work with, very professional and friendly.

Yes! Please see question 13. I’m not comfortable with having that being posted without speaking with Ted and someone from Massengill prior to it being posted.

Communication

Communication - They’ve gone over and above my expectations. I called Mike and I didn’t leave a voicemail because I didn’t want to bother him and HE called me back because he had a missed call!

Recognized Excellence

Recognized Excellence - Extremely responsive! Very accommodating and thoughtful! You literally thought to add an extra small railing for my elderly disabled father to hold onto coming in from the garage and back porch.

Areas Of Satisfaction

Areas Of Satisfaction - A close family friend of mine is the Chair of the National Housing Endowment NAHB's philanthropic arm, Senior Life Director and Fifteen-Time Chair of NAHB's New American Home and the only person to serve three terms as President of the Builders Association of Greater Boston check into your company. After he did even HE was impressed. I think you should know that too!

Words cannot adequately express what a pleasure it has been to have partnered with Massengill Design Build. From the outset, Matt Moberly listened to my wishes and found me an ideal floorplan whose "bones" suited my needs, but offered me so much room to customize it that the house feels as if I designed it myself. Note that UNLIKE ANY other builders in the area whose definition of customize is within a framework of "upgrade packages" that are rigid with features not requested, Massengill truly means it when they declare they are a custom builder. I was invited to be part of every step of the build including appointments in person with each vendor. No "design center" showroom with this builder where there is a sales rep gatekeeper as the only point of contact! I respect tradesman for their craft so much and I was honored to have had access to them directly.

I was also invited on numerous occasions to walk-thru the property with "Captains" John Spencer and Jose Hernandez as we made decisions together about trim, lighting, concrete pad location and even closet and pantry shelving! Absolutely NO nickel and diming when it came to extra expenses either. All of the enhancements I added were my decision and mine alone! These two reinforced the Massengill promise and appetite for customization beautifully. A particular nice touch that distinguishes Massengill from other builders is that the closets include wooden dowels instead of the hideous... and cheap... wire mesh for hanging clothes. Massengill also includes gourmet appliances, under counter lighting, soft close drawers, and granite countertops in kitchen and bathrooms as a standard part of their builds. Other builders would consider these upgrades and charge thousands. A shout out too to Sara Barber who helped me navigate decisions related to all that is "aesthetic"! And also to Mike Riddick who I met shortly after the close to help me with audio visual questions.

As for timing, the house was built exactly on schedule. The quality of the workmanship was extraordinary. In fact, my independent building inspector noted that he LOVES when he gets a call to perform building inspections at Massengill homes because they are always clean! Massengill, without question, eagerly addressed the very minor items that were noted as a result of the inspection. To me, this reveals how much Massengill believes in their product!

Noteworthy too is the fact that as I visited the property and walked through multiple construction sites around me, I witnessed true satisfaction and pride amongst the large multitude of tradesman for their work. They seem very happy and it is clear that Massengill takes very good care of them. This means everything to me. And, even though my construction is finished, I am still interfacing with many of them including Ricky who is truly a jack of all trades and an SME when it comes to all that has gone into each home. I know I will always be in good hands.

Finally, I want to say that it was truly a joy to have found this wonderful builder and his team. I can truly understand what it now means to hear that people want to own a "Massengill Home". I look forward to maintaining what has become a treasured partnership and strongly advise that anyone looking for a new home consider Massengill Design Build!

This is our third new home, but hands down the best build experience by far. From start to finish, the team addressed every request and never seemed inconvenienced by changes. We love our new home and enjoyed working with everyone on the Massengill team!

Recognized Excellence

Recognized Excellence - I would like to recognize John Spencer for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded pretty much in every area.

In July of 2023 we celebrated our second year anniversary in our wonderful Massengill home ! I write this as a second review just in advance of the 2023 Parade of Homes event for it was in September of 2020 that we met Massengill Design Build during the Parade of Homes weekend...thank you Nikki ! In October of 2020 we signed our contract and we watched out home grow from an uncleared lot to a finished home. My wife and I felt confidence and comfort every step of the way from every person we encountered...a special thank you Mike ! We are so pleased with our home, the quality, the attention to detail and the value we believe we received far outshone every other builder or neighborhood we visited. Our journey to Massengill Design Build was over a year as we looked at almost very builder and every neighborhood in Cary, Apex, Holly Springs, Angier, and Fuquay-Varina,. My advice to anyone looking to buy a home in the Raleigh area is to visit every neighborhood where a Massengill home is being built or has been built.....I truly believe you can buy a Massengill new home or a pre-owned home with confidence that in the end you will as happy as we are ! Nikki and Mike know where to find us and if you want to see why we are so happy give them a call ! Kent and Beth Richeson

The Massengill team was amazing to work with. They exceeded our expectations with great communication and attention to detail. Our new home is beautiful, and we would recommend Massengill to anyone looking for a new build home!

Communication

Communication - Communication was excellent either through builder trend , phone calls or texts.

I couldn't be more pleased with the process and results for my new house. From sale to close, the Massengill team was professional and timely. More importantly the quality of the house delivered far exceeds those of other "national" builders in the area. The BuilderTrend website that they use allows for constant, effective communication on all topics during the build. Reasonable requests for small changes are accommodated. The design process which allows for some customization puts you in the driver's seat for making it your home with colors, fixtures, tiles, etc. that you choose.

There are only five stars, or I would give more.

I have already recommended Massengill Design Build to friends and family.

Communication

Communication - The BuilderTrend website that they use allows for constant, effective communication on all topics during the build. You get weekly photographic progress updates.

Quality Of Workmanship

Quality Of Workmanship - Wow! Work with them. Their team ensures that workmanship is excellent.

Schedule

Schedule - Done ahead of schedule to ensure that there would be no issues with closing.

Recognized Excellence

Recognized Excellence - Nikki, Junior, Mike. They were my primary contacts. Each of them is personable and professional. Each of them in some way helped guide decisions through their part of the process that were reasonable and results focused.

Areas Of Satisfaction

Areas Of Satisfaction - MDB met all my expectations. They exceeded many including design, access to subcontractors, quality, and ease of process.

Additional Comments

Additional Comments - I am particular. My designer was particular as to colors and choices. The team of subcontractors/vendors that Massengill works with in the design process are top notch. (Each of them raves about their experience with the Massengill team. You can tell that they are not just saying it, and really mean it. They add flavor to their praise.) I was pleasantly surprised with Massengill's constant attention to detail. They just do the job correctly.

They provide quality construction for the price. We got a custom home at a fair price.

Recognized Excellence

Recognized Excellence - John, Jose, Mike and Nikki were all FABULOUS. I'm ruined. Cant build another home unless I have the dream team

Additional Comments

Additional Comments - Seriously this has been an amazing experience. After hearing the horror stories from friends of ours that buuilt with a big box builder (600k+ plus home from Lennar) super custom high end (900k+ with Elm Street builders) and Semi custom homes (500+ with Stanley Martin) and they ALL have had issues with the build quality, commiunication or getting things fixed after the fact (most not addressed from when they were pointed out from the walk thru). We also feel bad ravin about you guys. Truly amazing experience. Thank you so much

The team behind Massengill Design Build is truly exceptional.

Massengill Design Build is a highly reputable company. They have exceptional owners who will do everything for their customers. It is very high quality. We are grateful for all the work they did for us.

Communication

Communication - Massengill Design Build communicated with me very effectively. Their communication is a 5+.

Quality Of Materials

Quality Of Materials - I am very satisfied with the quality of the materials used. There are no questions about it.

Professional & Organized

Professional & Organized - Massengill Design Build was very professional and organized.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike, the owner, and Nicky. Special thanks to Junior for exceptional advice and Sarah for helping out. In general, all the vendors who were a part of the process are absolutely great. Huge thanks to those specific people. However, everybody deserves a very high grade.

Additional Comments

Additional Comments - From day one, when we met with Mike, everything was exactly as advertised. Nobody let us down. Nobody did anything that was against our decision. It was exactly as advertised. Not just exactly; it was even better. I would like to emphasize that they tried to make the process as stress-free as possible. It is greatly appreciated. New construction is always stressful. it takes time effort and money. They tried to accommodate us so that it was practically stressless. We really appreciate all of them. This is a team effort. The entire team works as one.

Massengill was amazing for our home build! Everyone we interacted with was so helpful and professional. We were really very happy with the experience.

Professional & Organized

Professional & Organized - Everyone we interacted with really knew what they were doing, and they were professional and on top of stuff. They showed up to appointments on them, always had the right paperwork, etc. We were so pleasantly surprised.

Punchlist

Punchlist - All of our items were finished in time - there any have been one small item that had to be delayed due to weather but it was also taken care of very quickly and they communicated with us often regarding when it would be completed.

Value

Value - We’ve been so impressed by the quality of our build. Little things like the yard drainage (which was excellent!) to the rounded wall corners. Everything feels solid. We love our home!

We are very satisfied with our home.

Recognized Excellence

Recognized Excellence - John was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - There was overall cooperation throughout the entire process. We did this virtually from New York, and everything turned out beautiful.

I have lived in Cary for the past 5 years. I have wanted to move here and own a Massengill home. When this opportunity came about to have a new home built I felt like a kid at Christmas. I am a 71 year old retired US Army Officer and this is my first new home from the ground up. We love the layout and attention to detail but we like most was detail with the staff especially John Spencer and Jose Hernandez. Both always there always smiling and for sure always helpful. We have only been here about 2 weeks but it feels like home. Not a new house but a new home and so relaxing for sure.
Would I recommend Massengill Desgin to my friends - Yes without hesitation and already have and to my neighbors in Cary. Can't thank the Massengill Design Build Team enough for all they do and for sure all they have done to help us get in and be Home. Thanks.....

Communication

Communication - Again, John and Jose all day everyday. The best....

We couldn’t be happier with our experience with Massengill. Their communication, care and work exceeded all of our expectations. The whole process was an amazing experience and the folks that work here take great care in the work they do and all of their clients.

Recognized Excellence

Recognized Excellence - Mike Riddick, Jose Hernandez, John Spencer were all remarkable throughout our experience. We couldn't thank them enough!

Additional Comments

Additional Comments - I can iterate enough how grateful we are for our new home and our entire experience. Thank you so much to the entire team that made this possible!

Areas Of Satisfaction

Areas Of Satisfaction - All of our expectations were met or exceeded. The communication was outstanding, everyone we interacted with went above and beyond. It truly felt as though each persons attention and care was on us vs just doing the job and get work done. We recommend Massengill to everyone who’s thinking about building.

Additional Comments

Additional Comments - Thank you for everything. We’re incredibly grateful and love our home so much.