The quality of our home is excellent and we have enjoyed working with our Project Managers, Michael Johnson and Jim Talbot. However, it is extremely disappointing that at 2 1/2 months in our home the items noted on our first walkthrough have not been completed. This is not the fault of our Production Manager but rather getting the contractors back to finish up our home when they have now been pulled to work on new homes. We are now scheduled for our 60 day walkthrough which supposedly is only to address those items NOT on the original walkthrough - makes no sense and the delays have been extremely frustrating.
Sales Attentiveness - Kate was very attentive and communicated well during the entire process. We feel very fortunate to have had her as our salesperson.
Options - Although the quoted options sound good on paper, in order to get the best quality and color selections, upgrades in almost every area were necessary. It would also have been nice if Kent Homes had the type of software that could show your color and design choices for each room during the planning stage, to ensure that everything was flowing the way we would have liked.
Lead Source - Brunswick Forest marketing weekend. The lot we chose was in the North Lakes section - Kent Homes is the only builder in that area. We did see a Kent home that weekend as well and loved the home - so it worked out very nicely for us.
Additional Comments - This is the first time we have ever built a home (and it's a ways from being done now!) I wish we had known more beforehand of how to navigate certain parts of the planning process, but all-in-all, it's been an enjoyable process. I will say that we feel we hit the jackpot having Michael Johnson as our Project Manager. He has an eagle eye and is all in for his clients - we feel very fortunate to be working with him.
Communication - At Kent Homes my project manager does a very good job of that. The only person I communicate with is Michael Johnson. He answers all of my questions pretty quickly.
Clean & Safe - Best I can tell the job site is kept clean and safe, but I am not here often enough to tell.
Employees & Subcontractors - I have had no issues with the employees or subcontractors. My only comment is that they use Atlantic appliances through the home, I was encouraged to use Atlantic as well. I ordered my refrigerator, as well as my washer and dryer, and my wine and beverage appliances. I was told at the time that by using Atlantic, and ordering eight months ahead of time, that I was guaranteed it would be my home by then. I have been dealing with Kenny at Atlantic, and found him not to be cooperative or easy to work with.
Overall Experience - So far it has been a good experience. I will know if it has been exceptional when I finally move into my home. To date there have been a few bumps, but nothing bad
Customer Suggestion - My suggestion would be as in the last survey I filled out. I answered that this one of my suggestions, and that would be that when you are originally going through the selection process, and the suggestion is to use this company, be thorough with the result. They tell you if you go through the company you are guaranteed a good price, and that is true. However, there is no guarantee that they will be ordered well in advance, and stored and kept there. Atlantic made that clear to me when I called to be sure my appliances would be available. They should explain that better. I would not have used Atlantic if this is what I would be going through.
Expertise - We worked with both Michael Johnson and Jim Talbot - both were extremely professional and great to work with.
Additional Comments - I am building the Pierre model remotely with Dade who is an absolute pleasure. From selections with Alina to house almost ready, I have always felt complete confidence in Kent.
Additional Comments - Kent sticks by their word. They are reliable. Kent's product is outstanding.
Pleasant experience. Material shortages did present problems; however patience and work arounds worked.
Design Center & Selections - Vanessa is very accommodating and dedicated to pleasing the client. However, selections available seemed wanting and we experienced broken links. Just not a pleasurable experience. Probably the least pleasurable of the process
Overall Experience - Neutral because our good and bad experiences cancelled one another. Having stated that, we do feel good that Kent will deliver a nice home. We've found every Kent employee respectful and a pleasure to work with: we believe the option and CWA processes need review
Professional & Organized - The CWA process cost Kent a star
Sales Attentiveness - Carol is the best; she is the reason we decided to go with Kent a second time.
Trust - I based this on working with Carol, Archie and Vanessa. I hope the Kent commitment continues following closing.
Lead Source - Initially, SJP sales rep
Additional Comments - Although we have cited Carol's value to Kent, Archie and Vanessa have worked to gain our trust and have been very attentive and responsive in working with us. We are pleased that Kent is building our home and because of the aforementioned team, Kent will deliver!
Construction Quality - I have been disappointed in a couple of trades.
Recommend Builder - I would recommend Kent Homes along with other builders.
Additional Comments - Overall, it's been a good experience.
Additional Comments - Kent employees are great to work with and professional. Shout out to Archie and Carol.
Design Center & Selections - Vanessa Hannant is the best!
Sales Attentiveness - Carol Hobbs is a true professional along with a wonderful and friendly approach.
Sales Knowledge - Carol Hobbs represents Kent Homes well... Outstanding
Trust - Completely
Customer Suggestion - Not at this time
Lead Source - Touring models
Additional Comments - Looking forward to working with our project manager, Chris Moore. Knowledgeable and professional, and accessible.
Additional Comments - Carol Hobbs and Chris Moore are excellent. Thorough explanations and quick answers and results
PM Professionalism - Excellent
Recognized Excellence - Chris Moore, Carol Hobbs,
Any Changes? - Better quality paint on various shelves
Favorite Home Feature - The layout of the great room and loggia
I love my Kent home. This was our first home we had built so I am unable to comment on any differences, but our experience with our PM Andrew was wonderful. The house was just what we were hoping for. I would recommend Kent to my friends for sure.
Lead Source - My wife and I were not aware of Kent Homes until we visited the Brunswick Forest Community. When looking at the Egret Cove Neighborhood, there were 3 Builders to choose from. After some careful comparisons it didn't take us long to figure out that Kent Homes was our choice. Their workmanship was ahead of the others and the finishes were outstanding. All of our contacts made us feel comfortable and welcomed.
Professional & Organized - Kent Homes had a specific person to deal with at each step of the buying and building process. There was a hand off process from one person to the other in an effort to avoid confusion. All staff was knowledgeable and the entire process was smooth.
Schedule - It seemed to take awhile to get a firm move in date. I would have liked a little more time to organize the switch over of the utilities.
Problem Resolution - I felt we had no specific problems, Andrew was always accessible by phone or email and promptly answered any of our concerns.
Expertise - Our PM was Andrew and we were very happy working with him. Our WM is John Hall and he has been extremely helpful and also a pleasure to work with.
Communication - We had phone meetings with Andrew every other week, he always called on time. The calls were quick but informative.
Clean & Safe - We cannot comment much on this as we lived in NJ and only were able to stop by the job site two times, but that being the case it seemed to be ok
Employees & Subcontractors - Every person we have had to deal with has been very respectful of our property.
Value - All the small details of this house are beautiful.
Trust - Any concerns we have had are quickly address.
Additional Comments - My wife and I feel we have had a very positive experience dealing with Kent homes.
Schedule - they actually did everything they could to come in way early.
Problem Resolution - Chris Moore was awesome. very communicative and let us know if/when issues arose, then fixed them promptly.
Expertise - Chris Moore rocked it.
Communication - always knew the plan and timeline
Clean & Safe - our neighbors were impressed with this as well.
Punchlist - just had 60 day. knocked all out but one. great job
Additional Comments - overall, very very happy we went with Kent. cannot say enough about Chris Moore our PM. he is a credit to Kent homes for sure.
Recognized Excellence - Chris Moore and Carol Hobbs provided exceptional service.
Any Changes? - If I could change anything about my home it would be better drainage.
Favorite Home Feature - The feature I like the most is the floor plan.
Lead Source - We did a destination weekend and this was one of the models that was there. Then we talked to other Kent Homes owners, who were all very pleased.
Additional Comments - It has been very positive overall.
PM Professionalism - Andrew has been outstanding in responding to our questions. He has been prompt in responding to messages and addresses questions of concerns quickly.
I have recommended Kent to everyone! It truly was a trouble free build!
Lead Source - Salesman from St James
Problem Resolution - I haven’t had any problems yet!
PM Professionalism - Archie is extremely patient, answered all our questions and after every meeting we come away feeling more confidant we picked the right builder in Kent!
Professional & Organized - Everyone at Kent gets the highest rating for being professional and organized
Schedule - If I could rate higher, I would. Kent was ahead of schedule even during the pandemic!
PM Professionalism - Archie did a great job. He communicated timely, his team did an amazing job. After one year, there was no issues. Just some light painting
Recognized Excellence - Carole Hobbs was wonderful to work with! Personal, professional and extremely knowledgeable concerning the St James POA
Any Changes? - Not one thing! We love our home!i
Favorite Home Feature - I love the finishes throughout the home and the house layout
A friend of mine is interested in moving to Brunswick Forest and I will wholeheartedly recommend looking at Kent Homes.
Communication - All of my questions and concerns were communicated and addressed in a very timely manner!
Design Center & Selections - Working with Vanessa Hannant was a pleasure and she was very helpful in helping us make certain design decisions.
Overall Experience - I totally agree!
Lead Source - Introduced to Kent Homes during Brunswick Forest Coastal Discovery Tour
Additional Comments - The entire experience working with Ashley Kent and Vanessa Hannant was a total pleasure and the entire process from beginning to end was designed to make it as smooth as possible for the client.
Problem Resolution - Any question was answered in a matter if hours not days!
Understand Building Process - Kent builders provide all the materials needed to understand the process of building our home from start to finish.
Clean & Safe - My husband and meet with Dade our project manager for the pre dry wall inspection of our new home and was impressed with how clean our home site was.
Employees Professionalism - Many thanks to all the Kent employees, especially Vanessa, Susan and Dade.
Overall Experience - Kent builders have made the entire process of building our home a enjoyable experience.
PM Professionalism - Thank you Dade, you are a true professional as well as a gentleman.
Recommend Builder - My sister and brother - in -law will be looking at Kent model homes once we move to Brunswick Forest.
Customer Suggestion - Keep up the great job you are doing!
Additional Comments - Our dream home is everything plus more than we imagined it would be! We are enjoying our new home and new life!
Construction Quality - After more than a year living in our newly constructed Kent Home, I am very satisfied with the quality of materials and workmanship.
Communication - Every question or concern of ours was answered in a timely and satisfactory manner.
Trust - All commitments during construction and at our one-year warranty review were followed up to our satisfaction.
Warranty Explanation - Kent Homes Homeowner Manual clearly explains how warranty issues are handled in great detail.
Warranty Satisfaction - All of the minor things that we encountered were taken care of under the warranty program.
Warranty Work - Our warranty manager AJ went above and beyond to complete the warranty items during our one-year review. Everything was done to our complete satisfaction and he actually corrected a few things that weren't even on our punch list. Great experience!
Work Done Right - After more than a year, we have had no unexpected issues so I trust that the work was done right the first time. We also hired a private home inspector just before our one-year warranty review. He also did not find anything of major concern and the minor issues were all addressed by AJ, our warranty manager.
Employees & Subcontractors - All of the Kent Homes employees and subcontractors that we dealt with from start to finish were professional and courteous.
PM Professionalism - As our Project Manager, Dade Dutton was very knowledgeable and professional. He kept us informed of our home's progress during construction and answered all of our questions.
Problem Resolution - Anything that came up during the entire process from start to finish was effectively addressed and all problems resolved to our satisfaction.
Value - Considering that we are very happy with our purchase, we believe we received a fair value for our money.
Recognized Excellence - Everyone we interacted with at Kent Homes delivered exceptional service including Ashley Kent, Vanessa Hannant, Dade Dutton, Chad Lee and AJ.
Any Changes? - We wouldn't change anything. The home is perfect for us in many ways and meets our expectations.
Favorite Home Feature - We like everything about the home based on our floor plan and we especially like the exterior styling and color of our Elevation 5 Siesta Bay home.
We often find ourselves telling folks they want to choose Kent Homes!
Sales Attentiveness - Where are more stars??? Five doesn’t give her justice!! Ashley Kent is professionalism personified!!
Sales Problem Resolution - We really have not had to deal with any issues that meet the definition for‘concerns’
Trust - We have no cause for concern as they have set the tempo and we have no fear that things will change.
Lead Source - We met Ashley Kent in the Shelter Bay model and was impressed at the outset!
PM Professionalism - And communication skills are exemplary!
Additional Comments - Looking for trust and follow through-stop here; Kent has the corner on these qualities!
Employees & Subcontractors - For Employees
Recognized Excellence - Ashley Kent is our favorite of all time
Any Changes? - We would have probably added more upgrades
Favorite Home Feature - Open floor plan!
Additional Comments - We are so grateful for the upgrades mentioned by the various Kent employees as we walked through the models, made selections, etc
The Kent Team is committed to excellence in their craft and in their service. If we found something that did not meet our expectations, their spirit of service addressed the gaps. We felt our needs were at top of mind.
Change Order Process - This process was covered in person and in writing. That really helped us understand the workflow. Carol Hobbs also coached us on the Change Order process as an extra measure of assistance.
Communication - When we were iin the shopping phase, Carol Hobbs was by far the best sales professional me met. And we met many. Carol listened carefully to our needs, read between the lines when we didn't know what to say, and offered ideas to think about. Most significantly, Carol followed up. She reliably and consistently showed us that she and Kent wanted our business in our time. Her professionalism sealed the deal for me: I really could not imagine buying our home from anyone but Carol.
Overall Experience - Yes. Carol, Alina and Chris (whom we met on our selections visit) were all friendly and knowledgeable. If they didn't know something, they asked and then followed up with us.
Professional & Organized - Yes. I would add transparent to that as well, which is a key differentiator for your company. I do believe, however, that there's an opportunity to be more organized when defining the floorplan and selections.
Sales Attentiveness - She's a rock star. And she does a great job coordinating the team. Approachable and transparent.
Sales Knowledge - Always. Carol knows your process, the players and how it will all shake out. She has an impressive body of knowledge.
Sales Problem Resolution - Yes. When we had questions, Carol dug for answers until we were satisfied.
Salesperson Accessibility - Even when she was on vacation, Carol would answer the phone of shoot us an email. Most importantly, she stuck with us through a very long sales cycle, and she did it without being buggsy.
Salesperson Knowledge - I believe I said she has an impressive body of knowledge. :-)
Salesperson Professionalism - Always. She's just nice. And she puts you first because she cares that you are happy. That's customer engagement. I hope you are hearing that in my answers.
Trust - We are confident you will do right by us and our home.
Value - We are delighted with the quality and value of our Kent Home. We can't wait to see it.
Options - My husband is so excited about the garage: angled, roomy with an extra wide door. Yes, we are delighted.
Customer Suggestion - 1. Some samples for clients to take home after selections would be fantastic. 2. I feel like I should have asked more questions in the process, but I didn't know what I didn't know.
Lead Source - We looked at model homes 10 years ago after having purchased our property. Since then, we have been faithful internet scouts.
Additional Comments - We will be delighted with this forever home.
Trust - If someone on the team cannot keep a commitment, that person communicates their intentions and sets a new target.
Employees Professionalism - We may be an anomaly, but some communication from the accounting staff has had a tone of exasperation.
PM Professionalism - Archie is totally on top of his responsibilities. We have observed his interactions with subs, and it's clear they respect him. That's especially nice to see because Archie treats everyone with respect. He holds his authority lightly, yet manages the details. He's great with customers as well. Both Corey and I hold Archie in high regard.
Customer Suggestion - The landscape contractor did not give the same level of service as your Kent team. The landscaper cancelled an appointment and rescheduled for understandable reasons. THen the rescheduled appointment was missed with no contact from him for at least another week. We know everyone is busy, but too busy to send a text? Given that the landscaping line item is a guaranteed minimum in our contract with a sub of your choice,, this level of service does not leave a good impression.
Expertise - We are delighted with the project managemnt skill of Carol, Archie and Nancy.
Communication - I am confident that Kent transfers the necessary information in verbal or written form. That's not the same as aligning expectations. Copious verbal communication can be a lot for a customer to process: we may miss unintended consequences. On the Kent side of communication, you expertise may cloud your perception of what needs to be explained to clients who do not build houses or deal with detailed.contracts. I am giving this 5 stars because you treated us very well and accommodated many blips with us. Corey and I are confident that we accommodated blips as well. Wouldn't it be more efficient if 90% of those blips were eliminated?
Employees & Subcontractors - The stonemason stands out as an exemplary subcontractor. We could see how he considered each piece, size and color, befote fixing it to our foundation. We also enjoyed a gentleman who has worked for Kent for years and now does small jobs (like finishing closets?) Its refreshing to meet an engaged employee who articulates how he cares about his employer and his work.
Value - Yes, but. :-) Continued interaction with the landscaper has been less than perfect. Our perception: his team had a literal hay day covering our property with pine straw without cleaning or grading the land. Corey reached out to the landscape sub to discuss a reasonable resolution after our last visit. We gave Patrick time to initiate contact, but that didn't happen. A leader committed to brand, reputation and quality would have called us first. Corey and Patrick agreed that he would fertilize the strip of grass. We are done.
Trust - Absolutely! Nancy is super speedy on her follow through. AJ is learning, he has great charisma for a client-facing role. Alina helped me several times as a courtesy. I hope i did not take advantage of her; that was not my intention. I now know that she is not "my designer." I have run out of catchy superlatives for Carol and Archie: they are devoted to your brand and to our satisfaction, it shows in everything they do and say. Bravo.
Quality Of Materials - In every way.
Quality Of Workmanship - Impressed with the finish carpenters!
Additional Comments - Thank you for facilitating our dishwasher claim. I was concerned that we would be outside some timeline because we are long-distance movers, but that doesnt appear to be the case. Nancy has followed this process and kept me in the loop. I feel like she cares and thats the goal. Did i say that Archie and Carol are rock stars? Their ability to build caring relationships with people like us causes us to forgive the very tiny misfires that the universe puys in their path. Grace begets grace. We would recommend Kent as a high quality customer-driven and helpful builder.
I have had an extremely positive experience with Kent Homes during the build process. Being remote most of the time, communication has been important; my project manager has kept me informed of progress on a regular basis and will reach out if there are any urgent items that need to be discussed. The team is professional and has taken care to keep the job site clean. Doing the work right and in a quality manner seems to be important.
Clean & Safe - I am building remote but my neighbors on multiple occasions have gone out of their way to me know that the site is kept clean and the contractors are professional.
PM Professionalism - Kenny communicates with me on a regular basis to keep me informed of progress and what to expect. He is proactive in planning ahead to eliminate any delays or quality issues. He is well organized.
Communication - I agree for the most part. I expected all our information to be loaded to the Kent Homes client portal for our viewing. That happened at the very beginning of the process but not so much as the process went along. I had to ask before the portal caught up with our info. Once that happened we are good. I attribute the hiccup to growing pains in coming to grips with the new pandemic environment. Having said that our Project Manager is great. Chris Moore is very good at communicating exactly we are in the construction process and what we can expect to take place moving forward.
Sales Attentiveness - Kate is awesome.
Lead Source - we spent a weekend at Brunswick Forest and liked the Kent Homes models.
Recommend Builder - We are building during a challenging time and all things considered and compared to other local builders I believe Kent Homes is a superior builder.
From the beginning of the process to where we are now it has been a pleasure to work the Kent staff. Never have I seen such service from Kate to Alina, to Kenny and Jim and everyone in between. This has been an amazing experience for us.
Design Center & Selections - Alina was amazing. Everybody told us the selection process was going to be stressful. For us we had a ball making our selections and Alina was perfect at guiding us in the right direction.
Overall Experience - For first-time home builders, we have had an amazing experience from the very start to where we are now. There is not one thing I can think of that I would see as room for improvement. We have been waiting almost 5 years to start our build, and we know there is no better choice than Kent.
Professional & Organized - Everyone we have worked with during this process has been extremely organized, especially Kenny Jones who has managed this project like a well oiled machine. Everything he told us happened when he said it would or sooner, which during a global pandemic is nothing short or miraculous.
Sales Attentiveness - Kate was amazing and a pleasure to work with. I asked a lot questions and she was responsive and thorough. I can't wait for her to see our house finished because she was such a big part of getting us there. If I could build another house to be able to work with Kate, I would in a heartbeat.
Sales Knowledge - Everyone we worked with was extremely knowledgeable, and in the very, very rare instances when someone on the team needed to get back to me on something, it was usually in a matter of hours.
Sales Solutions - One hundred percent, she provided a solution/suggestion to every one of my questions or concerns. I can't say this enough, she helped us create our dream home.
Salesperson Accessibility - Kate was 100%. I never has any issues reaching her. She returned emails promptly, I could call her any time. Extraordinary service.
Salesperson Knowledge - Not only was Kate knowledgeable but pointed out things that we never would have thought of but most likely noticed after the build was done. Her attention to detail was perfection.
Salesperson Professionalism - Kate was always professional but even more than that, she was genuinely excited for us. As I mentioned above, for many reasons we waited almost 5 years to start our build, and it was a new beginning and a turning point for us, and somehow Kate read that, and shared in our excitement.
Trust - The pre-construction process was flawless, and based on where we are with the build, I trust Kent a million percent. We understand that there can be delays, especially due to Covid, but Kenny to us has worked miracles on this build. There is another lot down the block from ours, using a different builder. That construction started a full month before ours, and right now all that's there is a foundation. Our home is pretty much fully framed out. That is amazing to me.
Understanding Of Cost - Clear and concise no hidden costs, and upgrade prices were clear and easy to understand.
Value - In today's market and compared to home prices in the North where we came from, I could never afford this home in Long Island NY
Options - Between what standard in the base model and the options we selected, I know there is nothing we'll say "we should have done that when we built the house". We will have everything we want.
Use Comments - Don't look any further for your build then Kent! That's the advice I would give new home builders.
Customer Suggestion - Just keep doing what you're doing.
Lead Source - My bother lives in Brunswick Forest and we bought a lot almost 5 years ago the first time we came to visit. We looked at several models each time we came down. Hands down Kent had everything I wanted in my home. The Hamilton Bay met all of our needs and wants.
Additional Comments - Amazing, wonderful, one of the best experiences for me and my wife.
Construction Quality - So far the materials and the work has been extraordinary.
Problem Resolution - Sometimes the issues are fixed before I even know there is one. Jim and Kenny are super responsive and I never have to worry that the small issues we have encountered will be taken care of 100%
Understand Building Process - The documentation provided to us is clear and easy to understand. And it’s only reinforced by everyone’s name superior knowledge of the process.
Communication - Communication is excellent. Never wait long for a response to any question.
Trust - I wish I could win lotto and build another house with Kent.
Clean & Safe - Always clean and well kept.
Employees & Subcontractors - Yes always the top of professionalism.
Employees Professionalism - The best I have ever seen.
Professional & Organized - The job is running extremely smooth. We are always impressed with the progress.
Overall Experience - As I mentioned above, I wish I could do another build with Kent.
PM Professionalism - We loved working with Jim. He and Kenny did not a miss a thing. I am no builder but even I can see the quality of this build. This has been a 5 year journey for us and we have enjoyed every minute working with the team.
Recommend Builder - I would not hesitate to recommend Kent
Customer Suggestion - Just keep doing what you’re doing.
Additional Comments - Just an amazing experience. We can’t to move in.
We have been very pleased with our experience with Kent Homes. Everyone we’ve worked with has been very helpful and pleasant. It’s nice to feel like they’re all concerned with the customer’s satisfaction. We feel like they care about us having a positive experience and are all working toward that end.
Budget Pre-Con - We really never gave them a budget number. We wanted the house done with the options that were important to us. Everyone we worked with was helpful with that.
Design Center & Selections - We totally enjoyed making our selections. Alina was very helpful. We took the advice to review material beforehand and it made the process very easy.
Sales Attentiveness - Kate has been helpful and informative through the entire process.
Sales Solutions - Kate has been helpful with suggestions when we’ve had questions or concerns. Built-in bookshelves were on our wish list. Now they’re going to be in our study thanks to her advice.
Lead Source - Seeing model homes on site
Additional Comments - We initially heard about Kent by seeing the model homes. As we continued our search we now have friends and have met numerous people that have built homes with Kent. All have had great experiences and that made us feel even better about our decision to go with Kent.
See comments below. There have definitely been challenges (not related to supply issues) but we are happy overall.
Problem Resolution - Once a problem has been identified or pointed out (by us) Kent is quick to resolve. The Project Managers seem to have a lot on their plate and isn't always the one to notice a problem.
Customer Suggestion - We believe Kent has taken on more than they can control with the level of quality that they tout. They don't have the level of control over contractors that they need to have which results in mistakes along the way.
Lead Source - Advertisement in Cat Tales
Additional Comments - Carol Hobbs represents your organization in a superior manner: attentive, responsive and caring. She ensured that we felt we were a priority throughout the process.
So far good quality of build based on our couple of visits on site and what our friends share with us. I believe we're getting good value for money.
Budget Pre-Con - A suggestion: we knew our landscape budget would be light going in but helping us know what some of the options we had with the outside items before we signed the contract with Kent would have helped. It would have helped with our work with the Bank financing.
Customer Suggestion - Let people know that during their selection process that depending upon when they start building that the chosen vendor selections my longer exist when comes time with building. We experience that several times already and we've just started construction.
Lead Source - Via walkthroughs when we came through Brunswick Forest promotions.
Communication - The project manager has done an excellent job of communications
PM Professionalism - Chris has done a great job to this point.
Customer Suggestion - Design Center would far more effective if it used a design tool that allowed you see all selections in one display, and to be able interchange selections to allow for more confident final decisions.
Everyone at Kent has been great so far!
Budget Pre-Con - Kate was terrific!
Communication - Beyond excellent in this category!
Design Center & Selections - Vanessa was wonderful!
Understanding Of Cost - In this difficult time, Kent has been totally transparent.
Lead Source - FRIENDS who built with them.
Construction Quality - Beautiful.
Problem Resolution - A few small issues resolved promptly. One issue pending, will be resolved soon we hope.
Communication - Great on all levels. Our project manager, Chris Moore, has been great during the build process.
Trust - 100%
Employees & Subcontractors - Kate DaSilva, Vanessa Hannant, Chris Moore are all top notch. Subs all good too.
PM Professionalism - Absolutely. He has gone above and beyond.
Recommend Builder - We do all the time.
Additional Comments - Looking forward to moving into our Kent home!
Lead Source - Friend; word of mouth
Change Order Process - Multiple communications written and verbal
Design Center & Selections - Friendly and patient
Lead Source - Brunswick Forest Tour of homes Events - Sales Representative
Problem Resolution - From selections to construction issues, we are very pleased with the timing and resolutions.
PM Professionalism - Although we have only worked with Chad for a couple of weeks, we are pleased with his knowledge and professionalism
THERE ARE ITEMS THAT YOU SEE IN THE MODELS THAT ARE NOT ON THE PLANS AND IF YOU DON'T CATCH AND QUESTION THEM,THEY BECOME AN ISSUE. ITEMS INCLUDED IN THE SELECTIONS THAT WERE NOT ACTUALLY REVIEWED BUT SHOW UP ON LIST. EXAMPLE, THE MODEL HAS VERTICAL WALL OF TRAY CEILINGS PAINTED SAME COLOR AS WALL, WHEN I NOTICED MY MBR TRAY WAS NOT, I QUESTIONED IT AND WAS TOLD THAT IS WHAT I SELECTED, THIS WAS NEVER DISCUSSED AND WHY THE SELECTIONS COORDINATOR WOULD NOT QUESTION THIS WHEN THE OTHER TRAYS ARE SAME AS WALLS
Design Center & Selections - would prefer the opportunity to see more options, such as granite or quartz slabs at manufacturer
Overall Experience - We have had an excellent experience with Kent. Kate Desilvia and Alina Aviles were very responsive and nice to work with. We were between two builders and picked Kent due to Kate's responsiveness.
Lead Source - Brunswick Forest choice.
Use Comments - Kate DaSilva and Alina Aviles were both wonderful to work with and very patient.
Lead Source - I went to Brunswick Forest, and they were one of the available builders that my realtor recommended as one of the best on the property.
Additional Comments - I'm a little bit nervous. I appreciate Kate and Alina's patience with me and their dedication to making me happy and addressing my questions and concerns.
Recommend Builder - This is my first time having a home built. I am very impressed with Kent Homes. I have had a positive experience working with all of their personnel who are knowledgeable and patient!
Design Center & Selections - The selection process and support at the design center was good. But the process leading up to the 2 day selection event could have been explained better. We received the Kent catalog selections list ahead of time but it looked very much like the base contract. The email didn't explain well enough that part of the process, just that the list is quite big and we can review it as we like. So I thought I was just looking at the contract again (the selections catalog and the quote pick list look very similar of course) and did not realize the selections list was an exhaustive list of options we needed to go through and better prepare for selections day. not until after the selections day did it sink in that reviewing the options list ,ore thoroughly would have helped us pick out a couple more options to our liking ( appliances, for instance). It's all going to work out but if we knew then what we know now about the process we would have been a bit more informed and capable to select our very best options.
Sales Attentiveness - Kate was excellent in showing the models and very transparent in the writing out the base contract with suggestions, etc.
Lead Source - Toured a model 1 day with the Brunswick property salesperson (Brett). The build quality and look opf the model home form Kent appealed to us. Brett got us in touch with KATE and she took it from there.
Lead Source - Brunswick Forest sales- Patrick Crean
Additional Comments - So far so good everything is moving along as promised
Recognized Excellence - Chris Moore was always available to me in person or by phone. Any issues were addressed within a day or so. He kept me updated always. I really had peace of mind during the entire build.
Favorite Home Feature - Open floor plan. Walk in shower. Foyer entry at front door
Additional Comments - Our project manager has been phenomenal and has truly made the build process easy. Michael Johnson has taken care of all of our needs and removed any concerns or stress we may have had initially with Kent.
Budget Pre-Con - We did not need bank funding but the Kent team worked with us to ensure our requirement were being satisfied in the most economical manner possible.
Change Order Process - This was explained multiple times... :-)
Communication - From Sales (Kate DaSilva), Selections (Alina Aviles), Project Management (Dade Dutton) to Controllership (Brandi Robinson) the communication has been regular, timely and effective.
Design Center & Selections - This was the most challenging aspect of the build to date. The thought that buyers have to select every component of the home in such a short period of time is at best difficult and at worst scary as hell. I think the role of Selection Coordinator is extremely onerous. Therefore, my ratings are on the process and have NO reflection on Alina Aviles, who did a excellent job.
Sales Attentiveness - Kate has been extremely attentive from the moment we met her in the BF Cooper's Bay Model and continues to this day. Initially, Kate worked a small miracle getting us a start date of Dec 4th even though the next open start date was May 2021. She worked extremely closely with us as we created the footprint/infrastructure of the our new home and helped us weigh pros/cons and cost which was a tremendous help.
Sales Communication - I stop in and talk with Kate periodically with questions and/or feedback on progress.
Options - One option that we wanted but wasn't available was regarding creating more window space on our enclosed Loggia. After discussion with Kate, and she with the Kent team, we were offered a new option to use the bi-parting doors on the exterior of the Loggia (same doors as the interior). This was great news to us. In addition, it seems was a more effective and efficient option for Kent as it reduced the number of additional inspection by 4, eliminated a month from the build timeline and reduced the cost as well. In summary, it was a Win/Win and we were thrilled with it...(thanks Kate).
Customer Suggestion - Selections process: Buyers should be allowed and encouraged to visit center prior to official selection day in order to better prepare.
Lead Source - Walked in a model and met Kate
Additional Comments - Our Project Manager Dade Dutton has done an outstanding job! He has adapted to my more informal style and the myriad of regular questions/concerns; he's also available, extremely responsive and has been a pleasure to work with! The Kent Controller (Brandi Robinson) was also very helpful explaining how the draw process works and specifically what to expect for our remaining draws. In general, we're very pleased with our experience to date and look forward to completing the remaining work on our new home. Regards... Geoff & Sandi Wilson
Problem Resolution - Problems have been resolved very effectively other than the ones due to materials unavailable or delays
Understand Building Process - Dade Dutton (our Project Manager) has done an excellent job helping us understand the building process, answering all our questions as they arise.
Communication - Dade has been extremely proactive in his communication. He advises when key tasks are completed, or pending (with reason why) and when problems occur he will provide the remediation plan/time frame.
PM Professionalism - See above comments on Dade. He's done an outstanding job!
Lead Source - Parade of homes
The process of building a home with Kent is very streamlined and easy. We felt like we were getting a semi-custom home with so many options to choose from.
Communication - Kent always responds quickly to emails and the project manager meets by phone with us every 2 weeks. If I have an urgent question, I feel like I can text our project manager.
Design Center & Selections - Alina in the design center worked very thoroughly and diligently with us and we never felt rushed to make decisions. Alina also re-worked a few areas of our home with the ideas we had (that were not on the custom options list) and listened carefully to what we wanted. We are very happy with these changes.
Professional & Organized - Kent's policies and procedures are clearly outlined. All the employees are very professional and easy to get along with.
Sales Attentiveness - Carol is the BEST! We had a million questions and thoughts, and she carefully listened and guided us through the process.
Sales Knowledge - Carol knows so much about all of the floor plans and options. She helped us weigh options to suit our budget.
Sales Problem Resolution - We had a concern about our floor plan and the lot lines. Carol went back to her engineer twice and resolved the placement of the house on our lot to our satisfaction.
Sales Solutions - The custom options booklet for our floor plan is very extensive. Carol helped us navigate through the options and weigh them carefully. She also went above and beyond to produce an acceptable solution for our loggia enclosure.
Salesperson Accessibility - Carol always responds within a couple of hours. She is very accessible to meet in person also.
Salesperson Knowledge - Carol's meetings are short and to the point. We were able to go through the plans/contract item-by-item with her and she answered many questions throughout this process.
Salesperson Professionalism - Carol is a great "problem solver" and knows who to contact to get answers quickly.
Options - The custom booklet was large and comprehensive. I feel like every home is semi-custom because the options that are important to you can be added.
Lead Source - from the St. James webpage and the builders showcase weekend.
Additional Comments - We are so happy that we decided on Kent Homes. We are very excited to build a semi-custom home that is budget-friendly. We know the quality and craftsmanship will be excellent, and we felt like we could make the Pierre's Bay floor plan into our very own custom home. Not only are all of the custom options provided with this floor plan well thought-out, but when we wanted truly custom items in our home, Kent was able to make those changes as well.
I strongly recommend Kent homes. They have outstanding floor plans, top quality staff, fantastic selections center
Design Center & Selections - Vanessa has a unique ability to assist in selections, she took the time to understand what we wanted as an overall presentation and then showed us different choices that really helped the process. She was always pleasant and professional and has a great eye for what goes well with what.
Sales Attentiveness - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Sales Communication - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Sales Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Sales Problem Resolution - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Sales Solutions - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Salesperson Accessibility - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Salesperson Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Salesperson Professionalism - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.
Lead Source - Internet search and word of mouth from other Kent client
Options - i expected more tile tile selections and ways to make my home seem more personal.
Use Comments - Beautiful models and helpful sales associates.
Lead Source - Visited Brunswick Forest and we liked their models.
Mostly positive experience. Frustrated an early change request prior to completion of drawings was denied.
Communication - So far no issues.
Design Center & Selections - Design center and Vanessa were exemplary.
Lead Source - Brunswick Forest sales team.
They are the perfect builder to work with long distance when you can't be there on a regular basis. Communication was excellent and the weekly photos provided by the project manager (Kenny Jones) were great. They know how to work from a buyer out of state.
Budget Pre-Con - We shared our budget with Kate and she worked various scenarios to help us stay within our budget, plus we got the home we are very excited about.
Change Order Process - We totally understand the Change Order Process now, but initially, it wasn't clear to us about a couple changes we attempted to make after a couple meetings with Kate.
Communication - Kent Homes does a remarkable job with communication.
Design Center & Selections - We worked with Alina A. and she made the process much easier than we had anticipated. We liked her use of technology to capture our selections, often times with the pricing, as we went through the process. We also appreciated the fact that they had narrowed the selections down in many areas like cabinets, lighting, carpet, etc.
Overall Experience - So far, we've been really impressed with the entire process!
Sales Attentiveness - Kate is excellent! Kates communication skills are excellent. She was very responsive to any questions that we had. We were also very impressed how she captured the changes we were making. She was our first contact with Kent Homes and we can't think of a better first impression.
Lead Source - We were introduced by the salesperson who we purchased our lot from in Brunswick Forest. Kent was one of three builders he recommended to us.
Problem Resolution - There have been very few problems, it has been very good.
Customer Suggestion - Unless we missed it somewhere, the only suggestion we had was in reference to the tile work in the kitchen on the back splash. I think there shold be a more indept drawing of the actual design of any of the custom work that was to be done there. For example: the framing of some special tiles.
Additional Comments - It has been a great experience and we are excited about getting the home finished. We feel we made the righ choice in picking Kent Homes. They are a great company!
Construction Quality - The quality and workmanship feel within our expectations for the price range.
Communication - Not only did they communicate effectively, but they responded almost immediately to any inquiry. I don't believe we've ever experienced better customer service!
Trust - We still have several open items after the home was turned over to us and our project manager, Kenny Jones, provides us with frequent updates of the status for each open item.
Warranty Explanation - We met with Chad prior to closing and he walked us through the mechanicals and explained the warranty. Although it's a small thing, we were impressed with the binder they prepared for us with all of the warranty information contained in one organized binder.
Employees & Subcontractors - Employees are exceptional. From sales, to selections, to project manager, to warranty, everyone was great to deal with. Towards the end of our build, we did start to visit the site every three weeks and we did come in contact with subcontractors. We found them to be professional and courteous.
PM Professionalism - It has been a pleasure working with Kenny throughout the build process. We met with him biweekly and if there were any issues in the interim, he immediately contacted us. . At all times we felt that we were in good hands with Kenny and never lost any sleep over an issue, as we've done in the past with construction of other homes. Kenny represents Kent Homes with the utmost professionalism and his knowledge and suggestions during the process was invaluable. If we built another home it would be a Kent Home and would request Kenny Jones as our PR
Problem Resolution - Although there were very few problems, the few that came up were handled quickly and resolved.
Client For Life - As stated above, I would use Kent Homes again and would recommend to anyone looking to build in the North Carolina area.
Recognized Excellence - There are two people. Kate DaSilva who we worked with through the model selection and upgrades . Kate was able to capture what we were looking for in a home and make it a reality. Also Kenny Jones for the most painless experience in home building. We've built 13 homes in the past and have never had this type of experience
Any Changes? - The only thing we can think of is the master bedroom closets. We don't remember having a discussion about the closets during selection and the shelving is really not up to par with the price points. Other than this minor detail, we would not change anything else.
Favorite Home Feature - Open floor plan, cubby office, large master bath.
Lead Source - Kent Homes was 1 of the available builders in Brunswick Forest. During our tour of the development, we liked the quality and design of their models compared to the other builders. And of course, Kate DaSilva was extremely knowledgeable, friendly, and awesome sales representative.
It's too early to tell on this as the construction is only just beginning.
Customer Suggestion - Not at this time, they have been great!
Lead Source - Saw the model and loved ir and the quality of the work.
Additional Comments - All systems go. We are looking forward to continued exceptional service.
Kate DaSilva was very knowledgeable of Kent homes options and process. They knew the process/requirements of development and guided us through that.
Sales Knowledge - Kayla was uncertain about a couple of options but was able to get us answers. I attribute this to experience level. She was great to work with.
Options - I would have liked to have had more granite options for our kitchen countertops.
Lead Source - Judson Poole
NEVER have I felt compelled to recommend any business the way I am compelled to recommend Kent Homes. The quality of our experience is unmatched!
Professional & Organized - Every person we encountered during our build from start to finish was extremely professional, pleasant, and helpful. They genuinely care about you and your home. Everything about the process was so well organized---even during the pandemic! And the customer portal made it so easy to keep track of everything throughout the process. It was easy to build our NC home from NJ.
Schedule - Our home started and finished within a week of the estimated dates that we set 6 months earlier.
Budget - There were no unpleasant surprises at any point. The budget we set was respected and not one penny more was spent.
Problem Resolution - There were very few issues during our build, but anything that came up was very quickly and efficiently resolved to our satisfaction and theirs.
Expertise - They have all the protocols in place to effectively and efficiently manage any projects, always with a smile.
Communication - All communications, from start to finish, were pleasantly and effectively handled in a timely fashion. We were never made to feel we were bothering anyone with our questions, either.They genuinely care about each person and each home.
Clean & Safe - They treat your homesite as though they are a guest in your home. Every safety measure is followed and the site is cleaned up each day.
Employees & Subcontractors - Everyone followed the standards set by Kent Homes.
Value - Without question!
Trust - They proved throughout the process that they are trustworthy. I absolutely trust that they will follow through on all commitments in a timely fashion and with a smile.
Quality Of Workmanship - They have an eagle eye for catching the slightest imperfections, and then fix them quickly.
Additional Comments - We've never built a home before, so we were a little nervous at the prospect. When we were touring models homes with our agent, it happened that Ashley Kent was at one of them. She dropped what she was doing and spent the next 20 minutes talking with us and answering questions. We were truly impressed and Kent Homes moved way up in the list as a potential builder. By the time the weekend (and our research) was over, we knew we were going with Kent and never looked back. Every single person we dealt with was equally friendly, knowledgeable, and concerned that we were comfortable with the process and happy with our decisions. Kent Homes has built a team around the principles of integrity, compassion, quality, and superlative customer service. We couldn't be happier with our experience and our new home!
Absolutely, we have recommended to family and friends.
Budget Pre-Con - Chris clearly explained the process going forward.
Change Order Process - We look forward to working with Chris, our project manager.
Design Center & Selections - We were disappointed, we thought there would be more selections to choose from. We also thought that we would have a designer who would put together design examples based on what we said we liked in the form that was given to us before the selection process. Instead it was up to us to figure out what countertop went with what tile, etc. It's very hard to put together ..all the different choices and then hope that we made the right choices. Alina was very pleasant to work with, and she did try to help us every step of the way, but she's not a designer. Had I known that, I may have hired a professional decorator to help us. We looked at so many beautiful models, of course I want my home to look just a nice....I was so looking forward to the selections part, instead it was so stressful.
Overall Experience - So far so good...
Professional & Organized - Carol is very professional, she can answer any question.
Sales Attentiveness - We think so...she helped us when we were deciding on what model to choose from, etc.
Sales Problem Resolution - Yes they addressed any questions, concerns immediately.
Sales Solutions - Yes, she worked very well with us...we like working with Carol...she's good at what she does and we trust her.
Salesperson Accessibility - Yes
Salesperson Professionalism - Always
Trust - We do, so far the process has been very good. As we said before, we trust Carol.
Options - We love the logia...so happy that you offer a year round room. We also love the rounded corners on the walls, the coffered ceilings, the kitchen is especially beautiful. Kent makes a tasteful elegant home.
Lead Source - Parade of Homes
Communication - Chris, our project manager was terrific. He let us know what was happening every step of the way. He made the process stress free.
Trust - Yes, Chris told us what to expect in a certain time frame and sure enough....it was done!
Clean & Safe - The house and grounds were spotless....
Employees & Subcontractors - Yes, from Chris to the painters...everyone we came into contact with were very nice, polite...
Professional & Organized - Yes, the scheduling was excellent and the house was done even quicker than planned.
PM Professionalism - This is our third build and we have never had anyone as spot on as Chris was. He kept us apprised of even the minor details. He made the overall experience so positive. It was great working with Chris!
We were well prepared and researched information on building a new home before we chose Kent. They gave us answers to all of our questions and made the process easy. Their professional knowledge earned our trust and we happily recommend them to anyone.
Sales Knowledge - Yes. Carol Hobbs was very knowledgeable and it helped to ease our minds and gain our trust when answering all of our questions.
Salesperson Accessibility - We loved working with Carol Hobbs. She made everything simple and listened to our concerns and was superb with answering all of our questions.
Additional Comments - We are happy we went with Kent homes. We did do some comparative shopping and were happiest with Kent. All of the model homes are great and we fell in love with the Shelter Bay and kept comparing the others to it. Our choice was right for us and we have been so happy to work with Carol Hobbs.
Customer Suggestion - I would like to see more pictures of the build no matter minuscule it is.
Lead Source - Through the web.
Customer Suggestion - So pleased with the house and staff I work with.
Budget - That is a big yes regarding the budget.
Clean & Safe - None of my neighbors have complained.
Employees & Subcontractors - Easy breeze just left and didn't have to take the time, but he did it. Another man who worked for Kent Homes fixed some tweaks.
Quality Of Materials - I can't complain about the quality. I had some quirks, but it was first-rate. When I walk into my house, I am very proud of the house.
Quality Of Workmanship - I am not thrilled about the tile guys. The painters corrected themselves. Everything has been good.
Additional Comments - I would like to recognize, Nancy K. She has gone above and beyond in talking with me, verifying and calling back quickly. I know I was a pain in the backside for Archie, but he always corrected issues. I want to recognize both of these individuals.
Warranty Work - Still waiting for one last item to be completed, paint touch up of the arch above the house front entrance.
Employees & Subcontractors - Except the tile experts.
Recognized Excellence - Nancy and Chad
Any Changes? - Very pleased with the house and individuals I worked with.
Favorite Home Feature - This is a very hard question, the reason I purchased my home is I liked the laundry room connected to my bathroom. The floor plan is wonderful. I love the shiplap walk in the master bedroom too.
Additional Comments - Working with Nancy and Chad on the warranty work was great. Very responsive and patient with my questions.
Of all the builders in this area, I feel they are the best job and one of the most reasonable in price and superb in quality and what you got.
Problem Resolution - Satisfactorily resolved the issue related to the ARC committee requirements to the plans submitted by offering an alternative solution.
Communication - A couple of times I had to call my P.M to verify that we were having a conference call on that date and time scheduled in my calendar. He was not always the first to remember to do it.
Employees & Subcontractors - Everyone was very professional and knowledgeable when I asked them questions when I was on site.
Employees Professionalism - Vanessa was especially very professional in dealing with all of the changes and corrections that we made during the revision and selection process.
Customer Suggestion - During the final review process, Kent should make the client aware that there is a 10% chance that the ARC committee may want some changes made before construction begins. Also, Kent should make the client aware that if they are building a home on a corner lot that they will need to spend more money than allocated to address the additional landscaping that may be required as a result of the corner lot.
Additional Comments - Thanks for addressing the specific needs I required , especially related to the bonus room. I’m sure you found my questions much more detailed and exploratory than most of your other clients. Thanks for your patience.
PM Professionalism - Very professional and excellent people personal skills. Always followed up on suggestions or questions we had.
Problem Resolution - Issues that came up were quickly resolved in a timely matter.
Client For Life - I tell all my friends and neighbors how well Kent builds houses and their great job in constructing ours and satisfying our knees. The warranty program is nothing less than perfect in the industry.
Recognized Excellence - Andrew Karch
Favorite Home Feature - Porch, master bathroom, bonus room, kitchen, neighborhood.
Additional Comments - Although communication and work was not easy during Covid when they were building our house, they persevered and get an exceptional job and continue to follow through on any issues we may have. We were especially grateful that we chose them over some of the other builders in BF, based on comments we’ve heard from our neighbors..
It was a great and stressfree build, even remotely. Quality workmanship throughout.
Problem Resolution - We are still waiting for some elements to be installed, but given the challenges of Co-Vid, it does not upset me.
Employees & Subcontractors - We had extensive home automation and home theater installed. They allowed Landmark to set up the home so we were watching on a 75 inch surround sound system on move-in!!
Punchlist - Some items are still not completed and we are awaiting lighting and ceiling fans. Not Kent homes fault, but Ferguson Electric has stated there has been no follw-up communication.
Quality Of Workmanship - Workmanship is top notch -moldings, wainscotting is exceptional. Good quality kitchen cabinents.
Additional Comments - We are glad we did our research to find a builder and model that suited our individual needs. The entire Kent team know what they are doing so building from NJ was not only easy but the end product is beautiful. This is the prettiest home I have ever lived in.
Construction Quality - I haven't seen it yet. I have seen pictures of it. The pictures look outstanding.
Customer Suggestion - This is a suggestion for all builders, there are no plans that allow for pets. Fifty percent of homeowners own cats. We have three cats, that means three different litter boxes. There are no plans or provisions for pet rooms. I changed a pocket office to a pet room to hold the litter boxes.
Additional Comments - We bought our property four years ago. We have done this very slow. We picked out what worked best for us.
Lead Source - visiting St James and seeing the model homes with Geoff Wright of St James real estate office.
There are definitely things that we love about our Kent home and would tell friends to consider them for sure. But we would also explain the issues that we have had over the course of the build and our first year living here. It definitely helps if you can be on-site for the build in our opinion. We were here for the last few months and had a much better experience. Unfortunately we had started with a project manager that was not as effective as he needed to be, and we suffered problems and delays because of it.
Options - Sometimes it was hard to distinguish in the model homes (and on line) what was an upgrade vs. what's included in the base model.
Lead Source - From the SJP salesman, model homes in STJ and Brunswick Forrest, as well as on-line referrals.
Warranty Explanation - Nancy has been great to work with!
Warranty Work - Still working through a couple of issues with Randy, and need to evaluate the AC handler fix.
Recognized Excellence - Nancy in warranty has been a pleasure to work with. She goes above and beyond!
Favorite Home Feature - Very happy that we did the glass enclosure and the additional AC zone on the Loggia. Also love the induction cooktop upgrade!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kent Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys