We have provided sanitizers to everyone and are ensuring that no one in the field is sick. We are communicating to homeowners that we are considered an essential business and can keep working.
Recognized Excellence - I would like to recognize the lady I spoke to in the office. I cannot remember her name.
Areas Of Satisfaction - I like the fact that they were very communicative. There was a bit of an issue, but they resolved it very quickly to make sure I was satisfied.
Areas Of Satisfaction - They met and exceeded my expectations in putting the roof on, and in their cleanliness. They cleaned behind themselves and got all the nails out of the yard.
They did a fantastic job on my roof.
Recognized Excellence - would like to recognize the roofing installers Jerome and Stefan for their exceptional work.
Areas Of Satisfaction - Everything was satisfactory.
Additional Comments - The roofing team was extremely knowledgeable, professional and did very well with the clean-up. My neighbor noticed the excellent work the roofers did and said it looks a lot better than before.
Recognized Excellence - Dalton and Dewayne were excellent! I can't remember the name of the lady's name. She did the billing part of it.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - They were seamlessly flawless, very easy to navigate everything, and everyone gave me their cell phone number. They were readily available and always responded.
Recognized Excellence - Sonja, the receptionist, was very professional.
Additional Comments - They did the job quickly.
The entire team was awesome, professional, Carlos Mateo was my face to face contact, He walked me through the entire process, Thank God for him! The roofing crew was great, efficient, finished in (1) day, cleaned up afterwards.. The whole process was painless!! Will recommend Improveit of Atlanta to family and friends .. Very happy with my roof!! Satisfied customer!
Professional & Organized - Absolutely!
Recognized Excellence - Carlos Mateo, filing claims was foreign and frightening to me, Carlos explained the process to me, answered all my questions
Areas Of Satisfaction - Communication, kept me informed of what was taking place and what to expect
Additional Comments - I’m happy with my roof.. After living in my home 17 plus years my prayers were answered!!
They were very responsive, professional, and provided a quality product.
Recognized Excellence - I would like to recognize Dalton and the salesman that came out initially.
Areas Of Satisfaction - I was most satisfied with the communication. Companies often fall short of communicating. In between the initial meeting and install we had some inclement weather. They were good at communicating about that. They stood next to their commitment, that they would get installed as soon as possible.
The work was done as promised: quickly and well. Love the new roof.
Professional & Organized - Customer service is exceptional.
Recognized Excellence - I think it's Andrea and Jerome. They both eased my concerns with a smile.
Areas Of Satisfaction - Customer service
Having never filed a claim, I was walked through the process which made it easier and less stressful
Types of work - Roof had wind damage and was completely replaced
Communication - Considerate of my time and met with me according to my schedule and followed up with email/text of docs confirming what was discussed
Quality Of Workmanship - From an amateur's "eye", everything looks professionally done. Nothing looks out of place or sloppily done. Installers were on time, ready to go and did not waste time
Professional & Organized - From the first meeting with Stephon Cowser and Dalton Harth until completion of project, professionalism/organization was above board
Recognized Excellence - Stephon Cowser and Dalton Harth, Sonja for customer follow up
Additional Comments - Glad I had reliable people who could take me by the hand and make this process as easy as possible. Thanks ImproveIT of Atlanta!!
I worked with ImproveIT! of Atlanta, LLC for the replacement of my roof. From the beginning to the end of the process it was smooth. All representatives were very respectful and prompt and provided me with all the information needed. I had never gone though a roof replacement and was a bit anxious but they reassured me and I am highly satisfied. I highly recommend them for anyone who is needing a roof.
They did the work fine, but I was not pleased with the cleanup.
They did a great job. It was done to my satisfaction.
Communication - The salesman communicated well. Reggie and Carlos communicated well. The office staff had an attitude with me when she spoke.
They met all my expectations!
Recognized Excellence - Sonja Smith provided exceptional service.
Areas Of Satisfaction - They met all my expectations!
They did a great job with customer service and taking care of the business!
Recognized Excellence - I would like to recognize PJ, Stephan, and Sandra.
Areas Of Satisfaction - They met/exceeded my expectations when they took care of the business part of it, they took care of everything.
Additional Comments - I like the way from the beginning to end they made sure that everything was taken care. They made sure that everything was done right.
Areas For Improvement - ImproveIT! of Atlanta did not fall short of my expectations.
Areas Of Satisfaction - ImproveIT! of Atlanta met all of my expectations.
They were quick and didn't leave a mess
Recognized Excellence - Carla was exceptional.
Areas Of Satisfaction - They did what they said they would do in the time they said they would do it.
Additional Comments - I like that it was quick and easy.
Recognized Excellence - Andre was fantastic!
Communication - They explained a lot to us.
Recognized Excellence - Carlos, he explained everything to us in detail.
Areas Of Satisfaction - All of them!
Additional Comments - I would recommend them. Everything was done really well.
Recognized Excellence - Carlos was exceptional, very knowledgeable and helpful as insurance go between.
Areas Of Satisfaction - Everything was exceptional.
Additional Comments - It was a long day because of the size of the house but it was a good experience despite that.
Recognized Excellence - P.J. was really good, thorough and patient. The contractor also was very efficient.
Areas Of Satisfaction - Overall customer service.
The material was very nice and I felt as the roofing material was upgraded. The work was done professionally. Overtime there was a small leak that occurred in the house and the overall work was done great. I still would recommend them nice.
Recognized Excellence - Sonya was on top of it every time I called. I had to call them back because there was a leak. One of the roofers had quit so I had to wait two weeks before someone could come out. Sonya stayed on top of it until the job was completed. She even sent me pictures before and after.
Areas Of Satisfaction - I am enjoying the materials itself. the roof looks great from afar.
Additional Comments - I would and have recommended them. I had a great experience.
Recognized Excellence - PJ..who help me select the roof.
Recognized Excellence - Carlos,, He went above and beyond, He made it fell like I was talking to a friend
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ImproveIT! of Atlanta, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys