Carlos Mateo really helped me! I was very pleased with his expertise and the way he helped me with my claim.

Great work at the end until 3 months later and the shingles came off at the top from the recent wind

no

The service was really excellent. I have no complaints, the crew that put up the roof, I have no complaints. I would definitely recommend the company to others, and I have already.

Mr Carlo Mateo the representative was so professional and took me step by step what to expect having my roof and gutters installed. He explained the warranty of my service. The material came about 7am and the work crew arrived about 8 am. They was very nice and cleaned up afterwards around 7 pm. They installed my gutters 3-4 days later. They did awesome job and I’m very pleased with my new roof and gutters. I will be sharing this company with my family and friends.

My roof and gutters awesome work done however the inside work my ceiling I’m so disappointed the contractor came has messed my ceiling up. He say he’s coming back to correct he has been back 2 times now waiting again. I want a refund so I can hire someone to complete this job he messed up

They were attentive and kind. They finished the project ahead of schedule.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonja over at the billing department. She was very effective with contacting me, was very efficient, and on time. She needs to get a raise. I highly recommend her.

Areas Of Satisfaction

Areas Of Satisfaction - They did an excellent job I was satisfied with the clean up, workmanship and roofing. They were quick and did what was needed.

They were professional and through, we were very satisficed with their work. The customer service was great.

Recognized Excellence

Recognized Excellence - Andre and Erving.

Areas Of Satisfaction

Areas Of Satisfaction - They met them all.

Additional Comments

Additional Comments - It was the first time having this much work done, it was stress free. Andre honored his words about it being stress free.

Recognized Excellence

Recognized Excellence - Dan and Carlos were very professional, informative

Areas Of Satisfaction

Areas Of Satisfaction - All areas!!! Great Customer Service!!!

Recognized Excellence

Recognized Excellence - yes, Ms. Songa

Areas Of Satisfaction

Areas Of Satisfaction - customer service post installation

Recognized Excellence

Recognized Excellence - The workers are very professional . I appreciates the neatness after the work was done.

Additional Comments

Additional Comments - I’m great full for the service they had performed on my behalf.

The people that put the roof on was a nightmare for one thing they did not tell us how they were going to take the shingles off, they took them off and threw it on the ground on top of all my flower beds. If they would have told me that then I would have dug them up and put them in a safe place. They had nails all on the ground and the shrubs.

Areas Of Satisfaction

Areas Of Satisfaction - The area they exceeded in most was when the insurance denied my claim the customer service department assisted in keeping in contact with the insurance company to get my job paid for.

Additional Comments

Additional Comments - They treated us like we were family, when we were ready to give up they showed concern and helped assure us they were there to help.

I am likely to recommend ImproveIT! of Atlanta, LLC because all of the staff that I interacted with were very professional. The work was done on time and there has been follow up to make sure that the work was done right. I don't have any concerns about my interactions with them.

Outstanding customer service

Yes, I would recommend ImproveIT! of Atlanta to others. I already have actually. The fact that they work with the insurance company on your behalf is fantastic. The quality of the projects is professional. Were there minor challenge points? Yes, as with any home improvement project. But compared with the overall process, I would choose ImproveIt again. My only suggestion is that they will definitely want to communicate the process a little more efficiently. Each person explained how the process works and I asked ALOT of questions. But there were still moments where I was confused and clueless about what happens next. Maybe create some type of infographic that to explains the process step by step.

Recognized Excellence

Recognized Excellence - Sonja held my hand throughout the projects. When I had questions or was unclear about the process, I'd call or email Sonja. She always responded quickly and was professional and informative.

Recognized Excellence

Recognized Excellence - I would like to recognize the lady I spoke to in the office. I cannot remember her name.

Areas Of Satisfaction

Areas Of Satisfaction - I like the fact that they were very communicative. There was a bit of an issue, but they resolved it very quickly to make sure I was satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations in putting the roof on, and in their cleanliness. They cleaned behind themselves and got all the nails out of the yard.

They did a fantastic job on my roof.

Recognized Excellence

Recognized Excellence - would like to recognize the roofing installers Jerome and Stefan for their exceptional work.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was satisfactory.

Additional Comments

Additional Comments - The roofing team was extremely knowledgeable, professional and did very well with the clean-up. My neighbor noticed the excellent work the roofers did and said it looks a lot better than before.

Recognized Excellence

Recognized Excellence - Dalton and Dewayne were excellent! I can't remember the name of the lady's name. She did the billing part of it.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Additional Comments

Additional Comments - They were seamlessly flawless, very easy to navigate everything, and everyone gave me their cell phone number. They were readily available and always responded.

Recognized Excellence

Recognized Excellence - Sonja, the receptionist, was very professional.

Additional Comments

Additional Comments - They did the job quickly.

The entire team was awesome, professional, Carlos Mateo was my face to face contact, He walked me through the entire process, Thank God for him! The roofing crew was great, efficient, finished in (1) day, cleaned up afterwards.. The whole process was painless!! Will recommend Improveit of Atlanta to family and friends .. Very happy with my roof!! Satisfied customer!

Professional & Organized

Professional & Organized - Absolutely!

Recognized Excellence

Recognized Excellence - Carlos Mateo, filing claims was foreign and frightening to me, Carlos explained the process to me, answered all my questions

Areas Of Satisfaction

Areas Of Satisfaction - Communication, kept me informed of what was taking place and what to expect

Additional Comments

Additional Comments - I’m happy with my roof.. After living in my home 17 plus years my prayers were answered!!

They were very responsive, professional, and provided a quality product.

Recognized Excellence

Recognized Excellence - I would like to recognize Dalton and the salesman that came out initially.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication. Companies often fall short of communicating. In between the initial meeting and install we had some inclement weather. They were good at communicating about that. They stood next to their commitment, that they would get installed as soon as possible.

The work was done as promised: quickly and well. Love the new roof.

Professional & Organized

Professional & Organized - Customer service is exceptional.

Recognized Excellence

Recognized Excellence - I think it's Andrea and Jerome. They both eased my concerns with a smile.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

Having never filed a claim, I was walked through the process which made it easier and less stressful

Types of work

Types of work - Roof had wind damage and was completely replaced

Communication

Communication - Considerate of my time and met with me according to my schedule and followed up with email/text of docs confirming what was discussed

Quality Of Workmanship

Quality Of Workmanship - From an amateur's "eye", everything looks professionally done. Nothing looks out of place or sloppily done. Installers were on time, ready to go and did not waste time

Professional & Organized

Professional & Organized - From the first meeting with Stephon Cowser and Dalton Harth until completion of project, professionalism/organization was above board

Recognized Excellence

Recognized Excellence - Stephon Cowser and Dalton Harth, Sonja for customer follow up

Additional Comments

Additional Comments - Glad I had reliable people who could take me by the hand and make this process as easy as possible. Thanks ImproveIT of Atlanta!!