About this company
ImproveIT! of Atlanta, LLC
ImproveIt of Atlanta, LLC believes in improving your home one project at a time. We proudly service the greater Atlanta metro area. Not only do we improve homes in metro Atlanta, we're also locally owned, owner-operated and work with roofing materials that are manufactured in Georgia. We are a local business with over 30 years of experience committed to our customers, while supporting other local businesses and suppliers. Show more
ImproveIt of Atlanta, LLC believes in improving your home one project at a time. We proudly service the greater Atlanta metro area. Not only do we improve homes in metro Atlanta, we're also locally owned, owner-operated and work with roofing materials that are manufactured in Georgia. We are a local business with over 30 years of experience committed to our customers, while supporting other local businesses and suppliers.
We are:
- Proud members of the Better Business Bureau, specifically for roofing.
*There are 2,500 roofing companies in Atlanta, but only 400+ are accredited by the BBB!
- Adequately insured for your protection.
Our standards are extremely high and no job is ever complete until you are 100% satisfied. We are committed to meeting or exceeding all of our clients’ expectations on all projects.
ImproveIt of Atlanta, LLC has a proven reputation for providing quality home improvement services throughout metro Atlanta storm damage specialists. Hide
Types of work
GuildQuality surveys
Badges
Photos 23
Coronavirus (COVID-19) response
We’re taking the following precautions for our customers:
We have provided sanitizers to everyone and are ensuring that no one in the field is sick. We are communicating to homeowners that we are considered an essential business and can keep working.
Customer satisfaction
Of 553 customers surveyed, 263 respondedReviews 238
Of 263 respondents, 238 left a reviewRecent reviews
Customer in Fairburn, GA
Additional comments
Recognized Excellence
Recognized Excellence - yes, Ms. Songa
Areas Of Satisfaction
Areas Of Satisfaction - customer service post installation
Evelyn B.
Additional comments
Recognized Excellence
Recognized Excellence - The workers are very professional . I appreciates the neatness after the work was done.
Additional Comments
Additional Comments - I’m great full for the service they had performed on my behalf.
Customer in Stone Mountain, GA
The people that put the roof on was a nightmare for one thing they did not tell us how they were going to take the shingles off, they took them off and threw it on the ground on top of all my flower beds. If they would have told me that then I would have dug them up and put them in a safe place. They had nails all on the ground and the shrubs.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The area they exceeded in most was when the insurance denied my claim the customer service department assisted in keeping in contact with the insurance company to get my job paid for.
Additional Comments
Additional Comments - They treated us like we were family, when we were ready to give up they showed concern and helped assure us they were there to help.
LeAndris L.
I am likely to recommend ImproveIT! of Atlanta, LLC because all of the staff that I interacted with were very professional. The work was done on time and there has been follow up to make sure that the work was done right. I don't have any concerns about my interactions with them.
Debra C.
Outstanding customer service
Douglas D.
they attenative and kind finishsed the project aahead of wchedule
Additional comments
Recognized Excellence
Recognized Excellence - I recognize Sonja over the billing department she is very effective in contacting me, very efficient and on time she needs to get a raise.
Areas Of Satisfaction
Areas Of Satisfaction - They did an excellent job I was satisfied with the clean up, workmanship and roofing. They were quick and did what was needed.
Nichole B.
Yes, I would recommend ImproveIT! of Atlanta to others. I already have actually. The fact that they work with the insurance company on your behalf is fantastic. The quality of the projects is professional. Were there minor challenge points? Yes, as with any home improvement project. But compared with the overall process, I would choose ImproveIt again. My only suggestion is that they will definitely want to communicate the process a little more efficiently. Each person explained how the process works and I asked ALOT of questions. But there were still moments where I was confused and clueless about what happens next. Maybe create some type of infographic that to explains the process step by step.
Additional comments
Recognized Excellence
Recognized Excellence - Sonja held my hand throughout the projects. When I had questions or was unclear about the process, I'd call or email Sonja. She always responded quickly and was professional and informative.
Melecia B.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize the lady I spoke to in the office. I cannot remember her name.
Areas Of Satisfaction
Areas Of Satisfaction - I like the fact that they were very communicative. There was a bit of an issue, but they resolved it very quickly to make sure I was satisfied.
Customer in Atlanta, GA
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met and exceeded my expectations in putting the roof on, and in their cleanliness. They cleaned behind themselves and got all the nails out of the yard.
Crystal E.
They did a fantastic job on my roof.
Jimmy A.
Additional comments
Recognized Excellence
Recognized Excellence - would like to recognize the roofing installers Jerome and Stefan for their exceptional work.
Areas Of Satisfaction
Areas Of Satisfaction - Everything was satisfactory.
Additional Comments
Additional Comments - The roofing team was extremely knowledgeable, professional and did very well with the clean-up. My neighbor noticed the excellent work the roofers did and said it looks a lot better than before.
Naquita T.
Additional comments
Recognized Excellence
Recognized Excellence - Dalton and Dewayne were excellent! I can't remember the name of the lady's name. She did the billing part of it.
Areas Of Satisfaction
Areas Of Satisfaction - They met all of my expectations.
Additional Comments
Additional Comments - They were seamlessly flawless, very easy to navigate everything, and everyone gave me their cell phone number. They were readily available and always responded.
Customer in Lithonia, GA
Additional comments
Recognized Excellence
Recognized Excellence - Sonja, the receptionist, was very professional.
Additional Comments
Additional Comments - They did the job quickly.
Willa C.
The entire team was awesome, professional, Carlos Mateo was my face to face contact, He walked me through the entire process, Thank God for him! The roofing crew was great, efficient, finished in (1) day, cleaned up afterwards.. The whole process was painless!! Will recommend Improveit of Atlanta to family and friends .. Very happy with my roof!! Satisfied customer!
Additional comments
Professional & Organized
Professional & Organized - Absolutely!
Recognized Excellence
Recognized Excellence - Carlos Mateo, filing claims was foreign and frightening to me, Carlos explained the process to me, answered all my questions
Areas Of Satisfaction
Areas Of Satisfaction - Communication, kept me informed of what was taking place and what to expect
Additional Comments
Additional Comments - I’m happy with my roof.. After living in my home 17 plus years my prayers were answered!!
Customer in Atlanta, GA
They were very responsive, professional, and provided a quality product.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Dalton and the salesman that came out initially.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the communication. Companies often fall short of communicating. In between the initial meeting and install we had some inclement weather. They were good at communicating about that. They stood next to their commitment, that they would get installed as soon as possible.
Henriette M.
The work was done as promised: quickly and well. Love the new roof.
Additional comments
Professional & Organized
Professional & Organized - Customer service is exceptional.
Recognized Excellence
Recognized Excellence - I think it's Andrea and Jerome. They both eased my concerns with a smile.
Areas Of Satisfaction
Areas Of Satisfaction - Customer service
Deanza B.
Having never filed a claim, I was walked through the process which made it easier and less stressful
Additional comments
Types of work
Types of work - Roof had wind damage and was completely replaced
Communication
Communication - Considerate of my time and met with me according to my schedule and followed up with email/text of docs confirming what was discussed
Quality Of Workmanship
Quality Of Workmanship - From an amateur's "eye", everything looks professionally done. Nothing looks out of place or sloppily done. Installers were on time, ready to go and did not waste time
Professional & Organized
Professional & Organized - From the first meeting with Stephon Cowser and Dalton Harth until completion of project, professionalism/organization was above board
Recognized Excellence
Recognized Excellence - Stephon Cowser and Dalton Harth, Sonja for customer follow up
Additional Comments
Additional Comments - Glad I had reliable people who could take me by the hand and make this process as easy as possible. Thanks ImproveIT of Atlanta!!
Monique L.
I worked with ImproveIT! of Atlanta, LLC for the replacement of my roof. From the beginning to the end of the process it was smooth. All representatives were very respectful and prompt and provided me with all the information needed. I had never gone though a roof replacement and was a bit anxious but they reassured me and I am highly satisfied. I highly recommend them for anyone who is needing a roof.
Customer in Covington, GA
They did the work fine, but I was not pleased with the cleanup.
Benjamin J.
They did a great job. It was done to my satisfaction.
Additional comments
Communication
Communication - The salesman communicated well. Reggie and Carlos communicated well. The office staff had an attitude with me when she spoke.
Customer in Atlanta, GA
They met all my expectations!
Additional comments
Recognized Excellence
Recognized Excellence - Sonja Smith provided exceptional service.
Areas Of Satisfaction
Areas Of Satisfaction - They met all my expectations!
Stephanie D.
They did a great job with customer service and taking care of the business!
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize PJ, Stephan, and Sandra.
Areas Of Satisfaction
Areas Of Satisfaction - They met/exceeded my expectations when they took care of the business part of it, they took care of everything.
Rhonda W.
Additional comments
Additional Comments
Additional Comments - I like the way from the beginning to end they made sure that everything was taken care. They made sure that everything was done right.
Nikiya H.
Additional comments
Areas For Improvement
Areas For Improvement - ImproveIT! of Atlanta did not fall short of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - ImproveIT! of Atlanta met all of my expectations.
Bennie M.
They were quick and didn't leave a mess
Additional comments
Recognized Excellence
Recognized Excellence - Carla was exceptional.
Areas Of Satisfaction
Areas Of Satisfaction - They did what they said they would do in the time they said they would do it.
Additional Comments
Additional Comments - I like that it was quick and easy.
GuildQuality
Customer feedback report
