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ImproveIT! of Atlanta, LLC

ImproveIT! of Atlanta, LLC

5115 New Peachtree Rd. Suite 303, Atlanta, GA 30341(770) 612-5635
124 Ratings
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About this company

ImproveIT! of Atlanta, LLC

ImproveIt of Atlanta, LLC believes in improving your home one project at a time. We proudly service the greater Atlanta metro area. Not only do we improve homes in metro Atlanta, we're also locally owned, owner-operated and work with roofing materials that are manufactured in Georgia. We are a local business with over 30 years of experience committed to our customers, while supporting other local businesses and suppliers. Show more

ImproveIt of Atlanta, LLC believes in improving your home one project at a time. We proudly service the greater Atlanta metro area. Not only do we improve homes in metro Atlanta, we're also locally owned, owner-operated and work with roofing materials that are manufactured in Georgia. We are a local business with over 30 years of experience committed to our customers, while supporting other local businesses and suppliers.

We are:
- Proud members of the Better Business Bureau, specifically for roofing.
*There are 2,500 roofing companies in Atlanta, but only 400+ are accredited by the BBB!
- Adequately insured for your protection.

Our standards are extremely high and no job is ever complete until you are 100% satisfied. We are committed to meeting or exceeding all of our clients’ expectations on all projects.

ImproveIt of Atlanta, LLC has a proven reputation for providing quality home improvement services throughout metro Atlanta storm damage specialists. Hide

Storm damage restoration, Roof, Gutters,

Badges

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GuildMember since 2015
Guildmember since 2015
Feedback Milestone
5 Consecutive Great Reviews 2018
Feedback Milestone
10 Consecutive Great Reviews 2017
Feedback Milestone
10 Consecutive Great Reviews 2016
Feedback Milestone
5 Consecutive Great Reviews 2013

Photos 14

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Jobs 2

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Sales Telemarketer
Full-time employee
Atlanta, GA
Telemarketing, Home Improvement, Customer Service, +2 {{skill.name}}, 
Updated: Feb 20, 2019
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Canvasser
Full-time employee
Atlanta, GA
Updated: Feb 20, 2019
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Customer satisfaction

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Likely To Recommend
I am likely to recommend ImproveIT! of Atlanta, LLC to a friend.
95%
Communication
ImproveIT! of Atlanta, LLC communicated with me effectively.
95%
Problem Resolution
ImproveIT! of Atlanta, LLC effectively addressed and resolved problems.
92%
Schedule
ImproveIT! of Atlanta, LLC adhered to our agreed upon schedule.
93%
Value
I received a fair value for my money.
98%
Work Done Right
The work was done right the first time.
92%
Professional & Organized
ImproveIT! of Atlanta, LLC remained professional throughout my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Installation Crew
The ImproveIT! of Atlanta, LLC installation crew was organized and professional.
95%
The above feedback was collected by GuildQuality with impartial third party surveys. Satisfaction refers to the percentage of customers that responded positively to the survey question.

Projects 375

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  • All Projects
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  • Reviews
  • Photos
All project locations are approximate

Reviews 141

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Marietta, GA ·
Additional comments

Recognized Excellence

Stefon was exceptionally helpful in scheduling my appointment and helping me understand how to contact my insurance company. Carlos M was very professional and made the roofing process exceptionally easy. He was and remains available at all times.

Areas Of Satisfaction

Extremely organized, efficient and polite workers. My roof is beautiful - absolutely no problems

Additional Comments

I will recommend Improve IT to everyone!

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Buford, GA ·

They did a good job.

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Douglasville, GA ·
Additional comments

Recognized Excellence

Carlos

Areas Of Satisfaction

Looks of the finished work

Response
ImproveIT! of Atlanta, LLC   Thanks for such a great review! We're please to know that you are 100% satisfied.
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Ellenwood, GA ·

Timely and True to Their Word

Additional comments

Respectful

Very timely with cleanliness (personal etc.)

Communication

Any & All communication clear, concise & ALL questions addressed IMMEDIATELY

Quality Of Workmanship

What They promised is EXACTLY what They delivered

Professional & Organized

TRUE to each deadline

Schedule

Work well with others

Recognized Excellence

MS. P. J.

Areas Of Satisfaction

OVERALL

Additional Comments

Thanks for the miracle ImproveIT! of Atlanta,LLC

Response
ImproveIT! of Atlanta, LLC   Thank you Marcus High for taking the time leave such an awesome review! Customer satisfaction is our goal and we're happy to know that it was achieved.
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Union City, GA ·
Additional comments

Recognized Excellence

Carlos was Awesome, very knowledgeable and Courteous.

Response
ImproveIT! of Atlanta, LLC   Thanks from ImproveIT of Atlanta and Carlos. We're please that you're satisfied.
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Snellville, GA ·
Additional comments

Recognized Excellence

My female rep. should be recognized. I do not remember her name.

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Ellenwood, GA ·

They did an excellent job. I appreciate everything and I will recommend them to anyone. They did excellent work in a reasonable amount of time.

Additional comments

Areas Of Satisfaction

They did everything they said they would. They did great.

Additional Comments

Thank you, ImproveIT!, and I'll be looking forward to working with you in another 2 years.

Response
ImproveIT! of Atlanta, LLC   Thanks for taking the time to leave a review. ImproveIt of Atlanta is please to know that you are 100% satisfied.
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Lithonia, GA ·

They did everything they promised to do, and they did it in an expeditious way. Also, working with Carlos and Sandra was excellent. They sent people out on the spot, and they were very good to work with.

Additional comments

Recognized Excellence

I would like to recognize Carlos and Sandra.

Areas For Improvement

They did a good job.

Areas Of Satisfaction

They met or exceeded expectations with Carlos. There was some residue left on my gutters, and he got up there and cleaned the gutters himself!

Additional Comments

It was a great experience! I'm glad I did business with them. I have already recommended them.

Response
ImproveIT! of Atlanta, LLC   Thank you Curtis Brown for such an awesome customer service review. Our goal is complete customer satisfaction.
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Decatur, GA ·
Additional comments

Recognized Excellence

I would like to recognize everybody.

Areas Of Satisfaction

They met/exceeded all of the above.

Response
ImproveIT! of Atlanta, LLC   Thank you Thomas Mckeller for taking the time to partake in the review. Your satisfaction was our goal.
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Lawrenceville, GA ·
Additional comments

Recognized Excellence

I would like to recognize Daniel for his exceptional service. He was the guy that came out. There was another girl also who was the reason why we went with ImproveIT. I would like to recognize her as well. I think her name was Keema. She came to my house several times and knocked on my door. Her personality was infectious. She was the real reason why we went with them.

Areas Of Satisfaction

They exceeded my expectations because of how they cleaned up the residue after the roofing job. They did a really good job.

Response
ImproveIT! of Atlanta, LLC   Thank you Frida Chambers for taking the time to complete the survey. We do apologize that their was a schedule conflict. However, we try very hard to contact all customers when the weather doesn't permit installation. Nevertheless, you're satisfied with your roof and with your representative and that's ImproveIt's goal.
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Ellenwood, GA ·
Additional comments

Recognized Excellence

They were all professional.

Areas Of Satisfaction

They met or exceeded all my expectations.

Response
ImproveIT! of Atlanta, LLC   Thank you for taking the time to participate in the survey. ImproveIT of Atlanta strives to assure total customer satisfaction.
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Decatur, GA ·
Additional comments

Recognized Excellence

I would like to recognize Patrice McKnight and Joseph Sterfon for their exceptional service.

Areas Of Satisfaction

They met or exceeded my expectations with the cleanliness of the yard and the neat roof.

Additional Comments

I would recommend them anytime!!

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Decatur, GA ·
Additional comments

Recognized Excellence

I would like to recognize Sondra & the supervisor.

Areas Of Satisfaction

Talking to Sondra made me feel much better. She made sure everything was done correctly.

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Douglasville, GA ·
Additional comments

Recognized Excellence

Excellent in all services redendered

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Lithonia, GA ·
Additional comments

Recognized Excellence

Jerome Gray and the roofing installation crew

Areas Of Satisfaction

The professionalism of the whole team made the process of getting a new roof, improving the look of my home and increasing the value a much needed blessing.

Response
ImproveIT! of Atlanta, LLC   Thank you Avon Thelwell for an awesome project review. Customer service and satisfaction is our goal. Jerome Gray thanks you also for recognizing his excellence in service.
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Snellville, GA ·
Additional comments

Quality Of Workmanship

This is a 5 plus.

Professional & Organized

This is a 5 plus.

Schedule

This is a 5 plus.

Sales Knowledge

The salesperson gets a plus, plus, plus rating here.

Recognized Excellence

Tony came in and gave me the numbers and set everything up.

Areas Of Satisfaction

ImproveIT! of Atlanta is just a 5 plus company.

Additional Comments

Tony needs to be promoted. He is amazing and very informative. He was professional, friendly, and business oriented. He was amazing and overall a peacemaker.

Response
ImproveIT! of Atlanta, LLC   Thank you Patrice Barnes. Your responses are what ImproveIT of Atlanta Team strive for with every customer (COMPLETE SATISFACTION)! Also, as for Tony and a promotion "He's already in one of the highest positions within the company" it's called CUSTOMER SERVICE (top priority)!.....lol)) Thanks again from ImproveIT of Atlanta and Antonio (Tony).
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Conyers, GA ·
Additional comments

Professional & Organized

They did good.

Recognized Excellence

I would like to recognize Patrice McKnight (PJ) for her exceptional service.

Areas Of Satisfaction

ImproveIT! of Atlanta, LLC met my expectations.

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Douglasville, GA ·
Additional comments

Recognized Excellence

I would like to recognize Daniel. Carlos was also very good.

Areas Of Satisfaction

I was most satisfied with the way they did the roof. Everything is done neatly. They got it done quickly.

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Grayson, GA ·

ImproveIT! of Atlanta, LLC did a pretty good job.

Additional comments

Additional Comments

They are pretty good and I would recommend them to anyone.

Response
ImproveIT! of Atlanta, LLC   Thank you Albert Shields for taking the time to provide such a great survey(rating). ImproveIt of Atlanta is committed to complete customer satisfaction and we're happy that you're satisfied.
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Snellville, GA ·
Additional comments

Respectful

Tony Fernandez was thorough and professional. He was able to answer all of my questions and address my concerns.

Schedule

The team at ImproveIT! was AWESOME in working with me when my HOA decided to delay in the completion of my roof replacement.

Response
ImproveIT! of Atlanta, LLC   Thank you Delicia Derrick, your comments are greatly appreciated by ImproveIT of Atlanta and Tony Fernandez. The team at ImproveIT of Atlanta always try to deliver an awesome experience and we're happy to read that you are satisfied.
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Decatur, GA ·
Additional comments

Recognized Excellence

Mr. Grey should be recognized.

Areas For Improvement

They were good.

Areas Of Satisfaction

Everything was good.

Additional Comments

They were really nice and professional. I just stayed out of their way and let them work.

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Lawrenceville, GA ·
Additional comments

Recognized Excellence

I would like to recognize Tony and Dmitri.

Areas Of Satisfaction

Customer service met or exceeded my expectations.

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Stone Mountain, GA ·

Jerome was helpful and made the process very simple, he knows his business very well. He handled everything from start to finish.

Additional comments

Problem Resolution

Jerome was able to assist me with all my problems, and the office staff was very helpful too.

Recognized Excellence

The office staff and Jerome were very helpful with all of my questions and needs.

Areas Of Satisfaction

The knowledge and being able to handle everything for me. There was no bother to me, they completely handled the situation, knowing the business so well, from insurance to everything.

Response
ImproveIT! of Atlanta, LLC   Thank you Tuawana Williams for taking the time to complete the survey. ImproveIt of Atlanta (Jerome) is truly happy that you are satisfied with all services. We appreciate you as a customer and hope that you refer us to friends and family!
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Powder Springs, GA ·
Additional comments

Areas Of Satisfaction

I was most satisfied with the salesperson. He wasn't late to anything and I liked how he walked us through the process.

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Snellville, GA ·
Additional comments

Recognized Excellence

Daniel Bourd

Areas For Improvement

I believe all my expectations were met.

Areas Of Satisfaction

The project time, the level of professional conduct and consideration throughout the process and the quality of the job. All of which exceeded my expectations.

Additional Comments

I just want to say that my experience with ImproveIT! of Atlanta was fantastic. And that I know that they are a company I can count on whenever I am in need of professional services done right.

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