We were approached about having our roof, siding, or windows replaced by a The Window Store salesperson. After mentioning we'd like to have our roof replaced soon we were quickly connected with a sales agent who reviewed our roof and provided an estimate. The appearance and thoroughness offered by the salesperson appealed as our roof needed a lot of work. We agreed and scheduled our installation for four weeks later. However when it came to the replacement of the roof there were quite a few disappointments. The salesperson made note of many aspect of the install in the contact including dumpster location and turning over items like the satellite dishes and mounts. Neither of these items were followed. Two sheets of roof sheathing were prepaid and the salesperson indicated any additional would be discussed before installation. Nothing was discussed by anyone with me during the installation. Although some tarps were laid down to collect debris the holes in them left quite a lot behind. And several members of the crew would start tear off before those placing the tarps even began. To conclude the job the gutters were cleaned with a leaf blower which scatter materials into my yard. Materials were also blown down into my downspouts which required removal for cleaning. Oil spots in my driveway from work vehicles had to be washed away. One of my fence gates was opened backward repeatedly during the job which ultimately loosened the post. Though it appears the materials I ordered were used and the roof looks nice I would not recommend The Window Store above any other run-of-the-mill contractor for roof installation.
Dave Herstad at Windowoutfitters was extremely knowledgeable and responsive. He gave us informative advise on the product, advised us on delivery times and coordinated delivery with the contractor in our absence.
Ben and Craftsman's Choice are fair, honest, and completely trustworthy. Ben did a great job working with a reluctant insurance adjuster, and protecting my interest. I would never go anywhere else for home improvements!
Not only fine job with shingling, but they helped with a complex insurance claim process as well.
We really appreciate all the help that David gave us going through the planning phases of the project and helping us work with insurance. The work crew showed up on time, got everything done in one day(!), and cleaned up like nothing happened. Completely happy with the service.
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