Since we were out of state during the renovation, we found a standing weekly conference call with Kathy, Robert and Barry very helpful. In addition, Robert communicated regularly and often throughout the project.
We are extremely happy with the quality of the finished product. This was not an easy project and we were constrained by plot shape, conservation, flood zones and gas line installation issues. We had to raise the house to be able to make the desired renovations. We worked together as a team with Encore to address all the challenges. Thank you to Kathy DeMeyer, Robert Ridener and Barry Tuttle for remaining flexible and creative as we made changes to the scope of the job. We feel fortunate to have what we consider the "A team" on our project! Kathy was a great help in moving the project from a concept to a job site and could always be trusted to "do the right thing." Barry provided valuable design expertise. We especially appreciated Robert's "can do" attitude, timely communication and sincere desire to get the job done and make us happy customers!
We are extremely satisfied with Encore! This is the second time we have worked with them and we would not hesitate to recommend them to family or friends.
We appreciate that Encore (Kathy, Robert and Barry) was willing to work closely with Michelle Holbrook and Shannon from Casabella Interiors. They were an extremely valuable part of the team, translating our tastes to Encore and often acting on our behalf since we were out of state during the renovations. It truly was a group effort!
None. I would have to search far and wide to find one single complaint...and I have and I couldn’t
Encore delivered on every promise and representation made in the process of discussing what they would do. I fact they completed the project earlier than promised.
As professional an organization that I have ever had the privilege of doing business with.
Overall, I was very please with the work that Encore did, from the very beginning of the project, and working through completion. We do have a few follow up items, but hopefully they will be resolved. Encore communicated effectively throughout the project, they were very helpful as we went through changes in the project, including changes that we made while we were in process of construction. We felt comfortable from the beginning of our introduction to Dale and his team, through the end. Also Mark was excellent as the on sight project manager, and always went out ofhis way to see us when we were at the location. Dale was very helpful in helping us get the project approved by the town. The entire team was very responsive, and kept very close to their original timeline. We would definitely work with them again.
Overall, it was a very good experience. As indicated above, we would definitely contact them again for our next project
Follow up was greatAttention to our thoughts and changes were heardExit: Closet door We needed space and at our request Encore team went from traditional door to pocket door
Don’t change a winning formula would use them again and again and serve as teference
We never bid our workWe trust Dale for honesty!
Much better than expected
The finished product is high quality and exactly how we hoped it would turn out.
We have worked with Encore three times and would recommend them to anyone who wants a high quality professional construction firm.
Everyone on the Encore team had a great deal of experience and expertise in the building industry. We felt comfortable from the beginning that the design. budgeting and ultimately the demolition and construction would be appropriately handled
The software package to track our project and the regular updates on timelines and budget were terrific. We were always up to date on what was happening. Our questions were answered quickly and comprehensively. Communications were simple and we probably used every method Encore provided -- email, Builder Trend, texting, phone -- with quick responses that required little additional followup.
Excellent work product and attention to detail. Many things were adjusted even before we noted them. We really appreciated the activity to create the best outcomes without us having to detail everything. When we did point something out, it was handled professionally and quickly.
As already noted, we used all sorts of communication and we always received quick responses and, more importantly, quick actions. i don't think we had any issues where we needed to bring up something more than one time. Great tool for recording progress and setting timelines. But the personal touch we always received was what we appreciated most. Having a discussion with Robert, we knew things would be addressed to the satisfaction of all.
We always had a very open dialogue going on the open issues and how they would be resolved. With a project of this size, there were big things we would talk though but a lot of small things we noted that could have easily fallen through the cracks. They never did.
Always as orderly as a construction site could be. We were surprised at how the site was cleaned up on a regular basis and kept safe for all of us.
Absolutely followed through on every commitment.
We went into this large project having heard many negative comments from others about their contractors when they did similar work. We truly NEVER had any doubts or second thoughts going through the entire project with Encore by our side. There was never any issue we didn't resolve to both our satisfactions -- we are exceptionally pleased with the journey and with the result!
Unbelievably happy with the process, the results, and having met so many good, talented people along the way. Thank you for the engagement and our beautiful new interior remodel.
Encore has been involved with several remodels and additions to my residence, and they always deliver. The subs they use are wonderful, knowledgeable and keep the work area and surrounding areas spotless.
Clean, informed, professional, good communication, prompt appointment keeping, knowledgeable.
Enjoyable. Never had any issue of trust and always felt confident that the job would be done to high standards.
Working with Barry Tuttle was an excellent experience. Jonathan Lockley did a terrific job as site forman and we give him our highest recommendation!
Encore is extremely accurate in their cost and time estimates. When a subcontractor revised their estimate, they got a second estimate and asked their preferred subcontractor to honor the lower estimate. Also when a subcontractor could not complete the work in a timely fashion, they hired another subcontractor who could. They recommend quality products saving the customer research time.
I am very appreciative of the work Encore did. Curtis is a capable project manager who insists on quality work and cares about the happiness of the customer. He never made excuse when I questioned something or tried to get out of doing something.
The quality of the completed project is excellent. We are very pleased with it and everyone who comes to visit is impressed.They used their combined construction and design experience to help us make good decisions on many critical aspects of the project, which a contractor without a designer, or a designer without a contractor, probably would not have been as helpful with.The weekly progress telephone meetings and photos were very helpful in keeping up with the status of the work and making decisions, especially given that we were out of state during half of the project.The Builder Trend website was an efficient way to view the schedule, track the budget, view progress photo and contract status.
Our overall experience with Encore was very positive and they exceeded our expectations for the completed project. Their in-house team and their team of subcontractors did excellent work and were a pleasure to work with.
Professionalism, highly organized and transparent are the words I would use to describe Encore. They walked us through every step in the process - from a process, timing, deliverable and cost perspective. Clear, concise, easily understood - and always available for questions.
Craftmanship is what I would call it. Dave (our project leader) has an eye for detail and the results speak to the thoughtfulness and care taken throughout the process.
Clear, concise, consistent communication - across all project dimensions (process, timing, deliverable and cost).
All of our interactions with the Encore team - owner / employees / subcontractors - were terrific. Professional, courteous and helpful. Greatly appreciated the combination!
I have already recommended Encore to people who have asked. I have undergone a number of construction projects - with my home and now with our Encore project. I also have a number of colleagues / friends who have done the same. I, personally, have never had a better experience with a contractor and my colleagues / friends cannot believe what I tell them about our experience with Encore (until we show them the new place!) Really really awesome.
We are highly satisfied with Encore. Very happy - across the entire project. Thank you for everyone's hard work
Our experience was fabulous. Truly great. We love the place, the craftmanship, the whole project. My wife, who was uncertain on whether she wanted a 2nd home, now calls the project "our special place" and my kids are down all the time. That right there is invaluable.
Encore really exceeded my expectations in all areas. I was waiting for delays, unprofessional subcontractors, budget overruns and a mess every night. And I'm still waiting. It never happened.
We were satisfied with all areas but loved having the same people show up every day at 7:30am. Knowing someone was onsite and handling everything that was going on made us very comfortable. Also, knowing that our designer was in daily contact with the contractors onsite kept everything running smoothly.
No...everything wen't so well. I wouldn't change anything.
Our experience was excellent. Now that the project is complete, we feel tremendous value for the cost of the project.
I'd like to thank everyone at Encore that worked on our project. Now that my family is living with the finished product, we feel it came out better than expected.
We were most satisfied with the attention to detail and the open communication we had with our project manager, Jonathan Lockley. He put great care into getting everything the way we wanted it. We were also pleased with how our Manager, Kathy DeMeyer, kept things organized and got things done quickly.
Our overall experience working with Encore was a very good one. Communication and their expertise in the building field was excellent. We always felt confident that things were being done correctly and with great care. We love the final product!
I was most satisfied with the fact that this is the second big project we've done with Encore Construction and we are very pleased with the consistency. They follow through with everything!
An outstanding experience with them again! I highly recommend them! We feel very fortunate to have worked with them on two very big projects that we are extremely pleased with!
The quality of the work was excellent and a little better than what we expected. Encore has high quality standards which was exactly what we were looking for. We also really liked our designer, Susan. We met with multiple designers and she was the only one that we thought truly understood what we were looking for in our kitchen design. One of the main reasons we chose Encore was because of their designer.
We really enjoyed working with our designer and the entire construction team including Mark, David, Danny, Bo, George, Ryan and the guy who built the amazing roof over our side door who's name I can't remember. The quality of the work was excellent. Our kitchen and bathroom look amazing. People that walk in just say "wow" as their mouth hangs wide open. Kathy took good care of us.
Workers were very professional and courteous and were easy to have in and around the house. Any questions or concerns were very quickly addressed. Workmanship was top notch. Nance was incredibly knowledgable, creative, responsive and helpful.
Would highly recommend them and would trust them with any future work we consider.
The workmanship is exceptional. Being able to collaborate with Susan during the project was so valuable and fun!We love our new home and appreciate all of the work and support provided during our project.
We would use them for any building project we ever have and recommend them to anyone.
Quality of workmanship is superb. The work done on our kitchen is beautiful.
Helpful and professional throughout.
Encore is a quality company. Very good at problem-solving and exceptionally good at using very high quality sub contractors.
Quality of work and general professionalism and courteousness of staff , prompt follow up of issues
Overall experience was very good and we were very pleased with the outcome
Quality of workmanship, final completed room is everything we expected and more. Appreciated the direct involvement of Dale Nikula throughout the process. Dale is a good man
I would highly recommend Encore and have done so. Great experience. Great result !!
They were very responsive to our needs and walked us through each step.
We were very satisfied with the entire experience and love our new rooms!
Receptive/responsive to issues that came up. Dave and Susan always got right back to me if I called or had a question and Samantha and everyone in office super helpful and great to work with.
We are very happy with the finished renovation so far and look forward to spending time there. Thank you to everyone at Encore for your work and expertise on our project. Great team to work with!
We were very pleased with all areas of Encore
Very professional, organized, and highly skilled. Workmanship was great. The design person and project manager were highly competent and wonderful to work with. Communication skills are excellent.
Our experience with everyone at Encore was very good. We were extremely happy we chose them for our project.
Workmanship was excellent; professional crew. Very comfortable with having staff in my home on a daily basis for months. Very confident that Encore would work to resolve any issues that may arise.
Overall, enjoyed working with Encore. Would definitely recommend them to friends and neighbors and use them again on future projects.
Encore's house-warming gift for our new kitchen very thoughtful. Just love it!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Encore Construction Co., Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys