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Customer service does not return phone calls to get a minor install problem fixed. A small hole exists in 1 window screen upon install. Have contacted customer service 4 times over several weeks and have yet to receive a response.
We love our windows, and the living room is cooler than before, I guess the old windows didn't help with the heat coming from the sun.
Detail was the short fall. The windows could have been a little wider in order to ease installment with the trim that was on the windows. Due to the closeness of fit and window not being centered, some foam came between the window and trim and was never trimmed out by the crew. There were some to... more
Choosing fixtures, cabinets, vanities and showers seemed like an impossible task. Our Kohler designer, Kathy, made the process palpable. Her product knowledge and sensitivity to our personal preferences took a load off our minds. Her suggestions, product pros and cons (as they pertained to our ne... more
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