Design - Outstanding design, exactly what we wanted.
Quality of Workmanship - Every tradesman associated with our master bathroom remodel was top of the line
Salesperson - Tim, professional, knowledgeable and helpful suggestions and solutions
Areas for Improvement - no suggestions--will use BB&R again
Quality of Workmanship - Dave as a subcontractor did an amazing job on all the various project he had to tackle. From framing in the bathroom to floating drywall and plaster he showed an attention to detail that was unparalleled and it make for an excellent outcome.
Salesperson - Not sale-zy or high-pressure in the slightest - Dan was not a sales person in the slightest. Highly knowledgeable and approachable he took the time to make sure we understood what we were getting into and was flexible when we made changes or were wishy-washy.
Recognized Staff Member - Jim was an excellent, prompt and committed construction manager. He worked to develop a good and trusting relationship with us, was friendly to our kids, and committed to the overall success of the project. He was transparent when items came up that could lead to unforeseen costs and fair in talking us through our options.
We would recommend Bennett Builders to everyone in our Rocky River neighborhood. They were able to take a 1930s colonial and open in up in a way that made it much more useable for our family of six! They were timely, professional, and everything looks fantastic. We couldn't be happier that we chose to work with them!
Recognized Staff Member - We would like to recognize Bob, our construction manager who was fabulous. He always had the best attitude and had a perfect mix of professionalism and fun! He is definitely an asset to your company. He took every one of our comments or suggestions seriously and handled problems quickly and with good solutions. He was fantastic!! We would also like to recognize Dan Bennett who was wonderful to work with. He was able to make things happen in an honest straightforward way and worked with us to smooth over any issues. He makes Bennett Builders a great company!!
Areas of Satisfaction - The timeline of our project from start to completion was insane!! They worked so fast and every day there was someone here doing something. All of the neighbors were so impressed. We have some long term goals to save for our upstairs and we will definitely be using Bennett Builders again and recommending them to our friends and family.
Recognized Staff Member - The whole team was great - were part of the family for a few months while the project was going on. Appreciate all the understanding working around the house that could get busy at times with comings/goings and the kids.
Areas of Satisfaction - Communication and responsiveness was great - I appreciated the ability to text Greg H and work through that. Very responsive and upfront in communicating everything from schedule to product selection to our questions on finishes/punch list.
Recognized Staff Member - JIm (project mgr) and Chris (plumber) were very skilled and informative.
Areas of Satisfaction - Everything was well done
Additional Comments - The whole project was positive from begin to end.
Bennett Builders is an extremely reputable company! I could recommend them to anyone and am very happy with how my kitchen remodel turned out.
Design - The interior decorator drew up many designs and layouts and we were able to chose our favorite and even blend two designs! The 3d models were very helpful to envision our future kitchen.
Schedule - The online calendar was very efficient and helpful to see when each step of our project would get completed.
Salesperson - Terry walked us through the process and met with us multiple times before we committed to explain the reno options and answer all of our questions.
Excellent communication regarding the project, timeline and materials.
They've done three major projects for us and all have won awards.
Despite labor and material shortages that were beyond Bennet's control, the project was completed to our satisfaction.
The project was completed with high quality, it was done on time. When the said something would be completed, it happened. Great customer service and professional!
We've completed multiple projects with Bennett and I am satisfied.
Working with Bennett Builders to remodel our master bathroom was a pleasure. Everyone we dealt with was professional and communicated well with us throughout the project. They were able to offer opinions on design without being overbearing and allowing us to make the room exactly how we wanted it. Any minor issues that arose were handled quickly and efficiently. We love our new bathroom and would recommend Bennett Builders to anyone!
Start to finish, Bennett was professional, consistent, timely, organized, and on schedule. We have already recommended Bennett to multiple friends, co-workers, and neighbors.
Friendly staff and comfortable leaving them in our home.
I really enjoy using Bennett Builders for the last 2 projects I had done. Any questions,concerns,problems, taken care of quickly
From the initial meeting, everyone that I worked with at Bennett was wonderful to work with. Over the course of 18 months we vetted 7 different contractors before deciding to go with Dan. He was the only person willing to give us a ballpark estimate before signing a design agreement and actually stayed within the bounds of that first number even with several add-ons at the end. Throughout the whole process, the communication was top-notch and we were always clear about where we were on the timeline.
Everything we asked for was implemented into the kitchen design. They listened and had a wonderful crew on each section of the job.
We have already...many times
Terry, Bob and Mike were a pleasure to work with and we are very pleased with the completed project. Would highly recommend.
Very professional and approachable on any concerns
When I used Bennett Builders & Remodelers, it seems like they were in some kind of transition. The timing of my project was not good for Bennet Builders. They had the opportunity to make changes to personnel and employees and that is why I would give them 1 star. They took on more than they should have. Unfortunately my project suffered.
We really appreciated the constant communication form Bennett. From the initial consult to walk through, and they have been wonderful! Bob was very organized and professional. It was done ahead of schedule and we would used them again!
Areas of Satisfaction - Sometimes it's hard to visualize what a final remodel will look like until it comes together. They were good at helping us make good selections that compliment each other. The final product was above our expectations.
Additional Comments - We have already referred you to neighbors and friends. People come over and notice a dramatic change in the remodel. We are really excited to share it with others when they come to visit and are seeing it for the first time. We are very pleased with the way it turned out.
Additional Comments - Having not gone through a major remodel before, I was quite pleased to find a company like Bennett that was very professional and knew what they were doing. They know the codes of the city with electrical and plumbing work. Everything was brought to where it should be. The kitchen was an original kitchen from the late 1950's. I wrote Dan a "thank you" note for bringing my HGTV kitchen to the 21st century!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bennett Builders & Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys