AquaGuard is very good. I loved the introduction with Brian. He did very well explaining what they were going to be doing.
Make sure to verify that only that particular work is needed.
They did an awesome job.
I have already recommended AquaGuard Foundation Solutions to two people.
Initially, the salesperson undersold the amount of work and materials that he thought would be necessary to accomplish what was needed. They ended up spending a considerable amount of time, materials, and labor to make it right.
They did a great job.
I would like to recognize the guy that followed up on getting it re-worked.
I was most satisfied with them honoring their warranty commitment. Once they finally got engaged with the rework process, they were diligent about not creating a problem. They did quite a bit of work because of the poly-level that they initially used.
I feel the company exceeded my expectations in that they were very prompt in coming back to fix a problem.
I can't remember his name. Whoever was in charge of the job when they actually came to do the work was great.
They did exactly what I expected.
I would like to recognize Brian McMaster, Shelia, and Cody Burton for their exceptional service. Brian came back to make sure everything was okay, so I was very happy about that. Shelia was very helpful.
I was most satisfied that Brian worked very hard to get us back on the schedule when we had to reschedule.
While there isn't one specific person I would like to recognize for their service, everybody was great.
I feel the company exceeded my expectations in that there are no leaks, and that's great.
If they were honest in the beginning we would have never done it.
Unreliable, not the best service, communication was terrible.
I was pleased with the service. They did really good work. The only thing that I wasn't pleased with is that they didn't remoter around the steps and for the price of the job, you would think that they would have completed that as part of the process.
They have performed repairs twice and they still have not gotten it right. I still have a water leak.
There are areas of the company that are excellent, but there are other areas where they are not. I don’t want to disadvantage, or use a wide brush, to say everything is negative when everything is not negative. However, there were some serious problems that I had to go through, and I don’t think it got the kind of support and recognition that it needed. Overall, I’m not pleased. The major problem was the scheduling. I had no issue with the individuals that came out to do the work, and they were pleasant and professional. They came when they said they were going to come. I don’t want this to reflect on the people that came out to do the work, but I was disappointed that I was not given greater consideration for scheduling people to come out to deal with my problem. Especially because I told them my house was on the market. I don’t think I got that kind of consideration. I know they have a process, and they try to accommodate people that are on the market, and I don’t think I got that consideration. I also had explained to them clearly that I have a sister in hospice in Alabama. I told them I have had it on the calendar for a very long time to go relieve my niece, who is her caregiver. It was the last week of June, and I said I really needed this work done for those reasons. I told them I needed to get to Alabama at a certain time because I have a commitment. But then, I couldn’t get anyone out to do the work. I couldn’t leave the house with it raining and water going everywhere, so I had to find someone to go to Alabama instead of me. I had to spend hundreds of more dollars to arrange that, and it was all because I couldn’t get someone from the company to come out to do the work. I was so frustrated. I finally got a hold of a manager named Al. He promised me that he would look into it, and he did. That is why it is hard to give a rating for this statement. He did respond, and he got someone out on a Saturday. I think it was July 7th. However, there was another issue that cost me money during this process. I didn’t mention it to them early on, because taking care of my sister was my priority at that time, but I missed my high school reunion that I had paid for and planned on being there for. Had they responded to my need to be there for my sister, I would have also been able to be at the reunion. Al did send someone out, and they did an extensive repair, and that was fine. That was Saturday. However, on Saturday night I went downstairs to take pictures of the wall before they came out to repair the wall, and I realized there was water in the floor in the bathroom adjacent to where they had done the work. I assumed they disconnected the dishwasher, and maybe it was water in that hose. The worker and I had put the hose back into place. I cleaned it up, but when I went down Sunday before church, there was water there again. I knew it wasn’t the hose then. I called the foreman again, and told him that there was water there again, and that I think when they were jackhammering it loosened a seal somewhere in the bathroom. He said he would try to get someone out no later than Wednesday. I was okay with that, but then Wednesday came and nobody came out. Meanwhile, on Sunday a week ago, I got a call at 2:00 a.m. that my daughter was taken to the emergency room in Alabama. I was dealing with all of that, and I didn’t know if I had to leave town, and the foreman said he would have someone out no later than Wednesday. Nobody came. Nobody called. Then, a week later I called in. The water had been cut off in the bathroom by the man doing the walls, so there was no more leak. The foreman apologized to me when I called, and he said he had been out of town with a family emergency. He said they would get someone ou soon. Meanwhile, I had a problem where the alarm on the sump pump system went off at 4:45 a.m. They sent someone out, and he looked at the alarm system, and he couldn’t figure out why it went off. I asked about the leak in the bathroom, and he said he would also be able to get that done at the same time. However, when the lady called to confirm the appointment, and I asked about the leak issue, she didn’t know anything about it. When the foreman called to make sure that lady had called to confirm the appointment, I asked him about the leak also. He said they could get it done at the same time. Then, when the man got here to do the work, he had no idea he was supposed to look at the leak, and he told me he has no expertise in that area. I am frustrated. The latest man that came out did try to look, but I had asked the foreman if I should turn the water back on, and he told me no. He said they would do that when they came. The man turned the water on, and we didn’t see any leaks at that point. I don’t know what the issue was, but I do know there was no leak before this work was done. The day the work was finished, the leak started. I just have to wait and see if it comes back. Some people have responded during this process, but the timeframe isn’t at all what I expected. I did my research, and I looked at their reviews, and they do come highly recommended. I have to say, though, my experience isn’t representative of what I have read about as their basic experience. I was so upset that I couldn’t maintain my commitment to my sister.
I would give the installer a five. More emphasis should be written by the salesman to the installer and the homeowner about which wall is a supporting wall and which is not.
They keep my basement dry and now I have level steps. They are an excellent company. I have no complaints.
I'm having a little trouble with the financing part of it. Yesterday I talked to Maya in accounting and was very rude, seemed she didn't want to help me at all. she told me to call my salesman because the figures are wrong, they aren't adding up.
Everyone was nice. They broke two of the three slabs that were raised. They said that they would not be able to raise any higher because of the risk. I am hoping that it does not settle. They said that it would not. It barely sheds any water away. It is completely cracked down the middle. They said that there is a risk, however, that is was rare. When the guy came out he said that it happens all the time. It is now safer, however, it does not look great cosmetically. If I were to need this done again in the future, I could try another company and see if they could do anything better.
They have had to come back to my property too many times, and it is not really working for us.
It was A++. They were just awesome. When I contacted them, they sent a salesman out to my home. He came out, and I think his supervisor came out, and we sat down and discussed it. They told me what the problem was. They sent the crew out and they fixed it. I had what they call a finger space leak. I'd never heard of it. It's a space between brick and your pored wall. It's about the thickness of a finger and that's why they call it finger space. It was leaking, and I guess they found the weakest point. It bled in the bedroom. They were very good, very neat. The whole crew was very nice, polite. I have nothing but good things to say about AquaGuard. Matter of fact, I called three companies and I chose AquaGuard over the other two. The other two are very prominent, like AquaGuard. I'd give them an A+++ all the way down. I would absolutely recommend them.
They did what they said they were going to do. I would tell you they are definitely qualified, they did what they said they were going to do. I would grade them as an A.
The experience was great. They did foundation work. They lifted the foundation. They were timely and they were nice crew, very punctual. I'd give them an A. They were excellent. I already have recommended them. They did a great job for my friend too.
They showed up when they said they were going to show up. They did what they said they were going to do. I'd give them an A grade.