Additional Comments - Overall, we were very pleased with AllSouth and were happy we went with them. All of the subcontractors were professional and when there was an issue (which was minimal), they took care of making sure it was handled in a timely fashion. If we ever had any other issues, we would definitely use this company again and we have already recommended them to another homeowner.
Areas For Improvement - They didn't fall short of any expectations. Overall, they did a great job.
Areas Of Satisfaction - They met or exceeded my expectations in the areas of workmanship, and completing the projects on time. They were quick to correct any issues that came about. They even came back out a couple weeks after completion to do one other thing.
Recognized Excellence - I would like to recognize the whole team and Lee for their exceptional service.
Excellent company, excellent service, and excellent customer service.
Respectful - The painters did a great job at moving all of the furniture and moving it back.
Communication - The project manager was always in touch and let me know each step of the way what was happening.
Problem Resolution - All South Restoration was very good at rectifying any issues.
Areas Of Satisfaction - Their timing was great and the project managers really went out of their way for me.
Schedule - There wasn't a set schedule, but it was done in a timely manner.
Areas Of Satisfaction - The kitchen is my favorite upgrade
This firm is first class for construction projects. We had an elevator installed and had numerous changes due to wires and pipes being different from our plans. All South did a great job of adjusting and finished the job with everything done to our satisfaction. We were kept informed throughout and had a voice in construction decisions. I recommend the firm wholeheartedly.
Types of work - Installed elevator.
Recognized Excellence - Mark McClure and Chris Nemeth were particularly helpful.
Areas Of Satisfaction - They adapted very well to unexpected problems that arise on any project.
Line Of Work - All South installed an elevator in a house that is almost thirty years old. Hard to do , but they did a great job. Highly recommend them.
They did an outstanding job! If I found something that I wasn't satisfied with they redid it to my satisfaction.
Types of work - They redid the whole bottom level of my house from water damage.
Recognized Excellence - I would like to recognize Ryan Ross for his exceptional service.
Areas Of Satisfaction - They exceeded my expectations with the whole project.
Line Of Work - They redid the whole bottom level of my house from water damage.
Additional Comments - I would recommend them to anyone! They were one of the best companies that I have worked with!
We hired All South to prepare our residence for sale and to prepare another previously rented home for us to move into. The experience was very positive and totally satisfactory. Both jobs required complete house painting, refinishing of hardwood floors, electrical and plumbing work, and miscellaneous repairs. After receiving four proposals we selected All South, partly because of the detailed description of work to be done. I felt that the itemized description would reduce the probability of ‘miss understandings’ later about what was to be done for what price, and what was not included. When working on two older homes some surprises were bound to surface. When this occurred, Roger Harman of All South, contacted us promptly to discuss options before proceeding. We needed to move into one home as soon as possible so the other home could be prepared for sale quickly. Mr. Harman helped us identify what repairs we needed in the ‘move to home’ to make it livable and what repairs we could defer, while his crews made repairs to the ‘sale home’ so it could be placed on the market quickly. The process went smoothly and as quickly as could be expected. Mr. Harman inspected the work of the sub-contractors frequently and called them back on the few occasions when the initial work was not totally up to par. Mr. Harman also identified opportunities for us to save some money and still get what we needed. We will definitely call All South for our next big project.
Areas Of Satisfaction - Cooperativeness, hardwood refinishing, and painting.
Areas Of Satisfaction - They performed all work as promised
Recognized Excellence - All of them did such a great job. They did what they said they were going to do, and they did it in a timely manner. Everyone was nice and respected my property.
Areas Of Satisfaction - They exceeded my expectations. They job was done in a timely manner.
Areas Of Satisfaction - All South Restoration met my needs by keeping me informed and giving me other options when unexpected things happened.
Job started well. We were told 2-3 weeks maximum to finish the job. The job did not get finished until 2 months later.
Communication - Lee kept me informed regularly and was very attentive
Recognized Excellence - Everyone I worked with from All South including the various trades and suppliers were extremely helpful and we are very pleased with result. Thank you!
Line Of Work - Master and guest bathroom renovations, water leak repair
Recognized Excellence - They were great about communication and timeline. They updated me exactly when things would be done which made it easier to know when my dogs could be there and then they had to come with me to work
Recognized Excellence - Everyone did a very good job
I would recommend that you make sure that when David comes for the estimate, he looks at everything. He didn't take the plastic off the ceiling when he did the estimate, so when the workers came, they didn't realize they needed a double ceiling. They didn't have the appliances moved out, so most of the corners in the ceiling are not smooth because they couldn't really reach that far. To paint the room they just moved things around a little bit. It just didn't seem like a very good job the way they did it.
Recognized Excellence - Yes, the head of the installation crew did an amazing job. He also communicated with me throughout my project.
Areas Of Satisfaction - I was most satisfied with the quality of work and how quickly my restoration was completed when they started on my home.
I would absolutely recommend All South Restoration to a friend or anyone else. I thought the work was exemplary, complete, and professional. If the circumstances ever dictated I would use them again and again.
I used All South for mold remediation and reconstruction work following the remediation. I found their work to be excellent for the mold remediation work, but only so-so on the reconstruction work.
Areas Of Satisfaction - On the mold remediation, I found their services to be thorough, reasonable and work was completed in a timely manner.
Areas Of Satisfaction - The workmanship was great.
Areas Of Satisfaction - They met or exceeded my expectations with the bathroom, kitchen, and basement. They were timely, courteous, clean, and efficient. I would highly recommend them!
Recognized Excellence - David Abbey and Kevin Holifield (site manager)
Areas Of Satisfaction - David Abbey was extremely prompt and helpful in addressing concerns throughout the project, so in the end the job was well done.
Line Of Work - Refinished (and replaced some) oak hardwoods floors plus other recovery from water damage.
Areas Of Satisfaction - I was satisfied with how well All South Restoration stayed on schedule.
Recognized Excellence - Yes, David Abby did an amazing job. Everyone I had contact with from the first phone call were all outstanding.
Areas For Improvement - All South Restoration did not fall short of any of my expectations.
Areas Of Satisfaction - All South Restoration exceeded all of my expectations. I was very overwhelmed and did not know where to start with getting my home back in order. From the first phone call they made me feel at ease. They really did a great job with me and my home.
Line Of Work - I had water damage in my Kitchen, bathroom, laundry room, and my hallways.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All South Restoration Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys