So pleased with the service I received from the top of management to all the workers who helped restore my home.
Respectful - When Joe needed to take the toilet out, he was going to take it to garage instead of leaving it in the bedroom, I thought that was very considerate because the toilet is very heavy, I had him leave it in the bedroom, but I thought that was very thoughtful.
Communication - Their communication was very good, they come in each day, told me what they would do, how long they would be there, what the next steps were.
Professional & Organized - They were very courteous about wearing a mask around me, I thought they were very professional.
Recognized Excellence - Joe was a lead person, everyone was great. Joe treated my house as it were his own.
Areas Of Satisfaction - They wrapped up the wall in the room to prevent asbestos from falling, that was extra safety. When they took anything out, they would put it on a plastic mat to prevent damaging the carpet. They were very clean.
They responded very quickly, It was an emergency situation. They had someone out within an hour.
Recognized Excellence - I would like to recognize Jason.
Areas Of Satisfaction - I was most satisfied with the fast response, and the set up of the equipment to start the drying process.
Recognized Excellence - Joe Knodle. Good communication. I knew what to expect.
Areas Of Satisfaction - The final inspection. Making sure the customer is satisfied with the completed work.
Types of work - Roofing
Happy with their work. Nice group of men to work with and the office personnel.
Cooperative with the needs of the home owner.
Recognized Excellence - Cody Freeman was very cooperative and responsive and Kelley was helpful with the finances.
Areas Of Satisfaction - The roofing crew was fantastic, worked hard and got the job done right and fast.
Clean - They did a great job with everything. I am very pleased and satisfied. They were all very friendly and thoughtful. I appreciate all that they have done.
All South Restoration Inc. was friendly and very professional!
Recognized Excellence - The tile team did a great job. They were able to take care of the matters that were at hand as far as the tile matching the grout and making me happy with the outcome. Carlos' team did the drywall. They were helpful in the process because we got another leak in the midst of the construction, and they were able to take care of that as well.
Areas Of Satisfaction - They covered everything and made sure everything was taken care of that was in their control as far as the sheet rock dust.
Knowledgeable - He took all of my questions, answered my text, explained it to me because I was the one on-site, and then explained it to my husband later in the day.
Additional Comments - They were great! I would refer them to any of our friends that needed a contractor. Mark was very easy to work with!
They did a good job and they finished on time.
I was first visited by Keith who did an estimate, he was very knowledgeable and thorough. The people who did the repair were excellent. They were caring, careful, wore mask the whole time, and the wife on the team was as good as the man, they were neat, cleaned up, & covered the floor. I was extremely satisfied with them and would call them again if I had another problem. Keith even came back and checked on everything.
Recognized Excellence - I would recognize everyone for exceptional service.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - They exceeded my expectations in the way that they put the ceiling back.
Recognized Excellence - Everyone was polite and very professional
Additional Comments - Company was very patient in dealing with my insurance company
Additional Comments - Overall, we were very pleased with AllSouth and were happy we went with them. All of the subcontractors were professional and when there was an issue (which was minimal), they took care of making sure it was handled in a timely fashion. If we ever had any other issues, we would definitely use this company again and we have already recommended them to another homeowner.
Areas For Improvement - They didn't fall short of any expectations. Overall, they did a great job.
Areas Of Satisfaction - They met or exceeded my expectations in the areas of workmanship, and completing the projects on time. They were quick to correct any issues that came about. They even came back out a couple weeks after completion to do one other thing.
Recognized Excellence - I would like to recognize the whole team and Lee for their exceptional service.
Excellent company, excellent service, and excellent customer service.
Respectful - The painters did a great job at moving all of the furniture and moving it back.
Communication - The project manager was always in touch and let me know each step of the way what was happening.
Problem Resolution - All South Restoration was very good at rectifying any issues.
Areas Of Satisfaction - Their timing was great and the project managers really went out of their way for me.
Schedule - There wasn't a set schedule, but it was done in a timely manner.
Areas Of Satisfaction - The kitchen is my favorite upgrade
This firm is first class for construction projects. We had an elevator installed and had numerous changes due to wires and pipes being different from our plans. All South did a great job of adjusting and finished the job with everything done to our satisfaction. We were kept informed throughout and had a voice in construction decisions. I recommend the firm wholeheartedly.
Types of work - Installed elevator.
Recognized Excellence - Mark McClure and Chris Nemeth were particularly helpful.
Areas Of Satisfaction - They adapted very well to unexpected problems that arise on any project.
Line Of Work - All South installed an elevator in a house that is almost thirty years old. Hard to do , but they did a great job. Highly recommend them.
They did an outstanding job! If I found something that I wasn't satisfied with they redid it to my satisfaction.
Types of work - They redid the whole bottom level of my house from water damage.
Recognized Excellence - I would like to recognize Ryan Ross for his exceptional service.
Areas Of Satisfaction - They exceeded my expectations with the whole project.
Line Of Work - They redid the whole bottom level of my house from water damage.
Additional Comments - I would recommend them to anyone! They were one of the best companies that I have worked with!
We hired All South to prepare our residence for sale and to prepare another previously rented home for us to move into. The experience was very positive and totally satisfactory. Both jobs required complete house painting, refinishing of hardwood floors, electrical and plumbing work, and miscellaneous repairs. After receiving four proposals we selected All South, partly because of the detailed description of work to be done. I felt that the itemized description would reduce the probability of ‘miss understandings’ later about what was to be done for what price, and what was not included. When working on two older homes some surprises were bound to surface. When this occurred, Roger Harman of All South, contacted us promptly to discuss options before proceeding.
We needed to move into one home as soon as possible so the other home could be prepared for sale quickly. Mr. Harman helped us identify what repairs we needed in the ‘move to home’ to make it livable and what repairs we could defer, while his crews made repairs to the ‘sale home’ so it could be placed on the market quickly. The process went smoothly and as quickly as could be expected. Mr. Harman inspected the work of the sub-contractors frequently and called them back on the few occasions when the initial work was not totally up to par. Mr. Harman also identified opportunities for us to save some money and still get what we needed.
We will definitely call All South for our next big project.
Areas Of Satisfaction - Cooperativeness, hardwood refinishing, and painting.
Areas Of Satisfaction - They performed all work as promised
Recognized Excellence - All of them did such a great job. They did what they said they were going to do, and they did it in a timely manner. Everyone was nice and respected my property.
Areas Of Satisfaction - They exceeded my expectations. They job was done in a timely manner.
Areas Of Satisfaction - All South Restoration met my needs by keeping me informed and giving me other options when unexpected things happened.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All South Restoration Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys