Founded in 1993, Pine Street Carpenters is an award-winning design/build remodeling firm located in West Chester, PA. Our firm prides itself in excellence in craftsmanship, design, and project management, and we bring that excellence to each of our divisions - residential, kitchen showroom, commercial, and institutional. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (95)
Kitchen remodel (65)
Commercial construction (35)
Interior upfit (35)
Bathroom remodel (23)
Basement remodel (10)
Whole house remodel (8)
Historic restoration (2)
Master bathroom (1)
Screen porch (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Pine Street Carpenters, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pine Street Carpenters, Inc. in West Chester, PA; St. Louis, MO; Villanova, PA; Chadds Ford, PA; Glen Mills, PA; Newtown Square, PA; Wilmington, DE; Downingtown, PA; Havertown, PA; Thornton, PA; and 35 other cities in Pennsylvania, Connecticut, Virginia, Delaware, Massachusetts, and 4 other states.
In this report, Pine Street Carpenters, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in December 2009. In that time, 108 out of 145 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2019.
Pine Street Carpenters, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Pine Street Carpenters, Inc. customer, and if Pine Street Carpenters, Inc. completed work for you after December of 2009 but you haven't yet received a survey, please let us know.
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