GuildQuality and Owens Corning have partnered to bring you best in class customer satisfaction surveying. Through this relationship, we survey some of your jobs for free, and offer additional membership benefits to all levels of contractors.

Feedback that GuildQuality collects can be used to evaluate the health of your company, promote your quality, and win new business. In addition, customer feedback gathered from GuildQuality populates on your Owens Corning Find a Contractor page, allowing potential customers to view online reviews and customer comments

Let us prove the value of what we do and see firsthand how you can leverage customer feedback to improve and promote your business!

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Trusted by

Ashton Woods Thompson Creek Windows Atlanta Design Build Findlay Roofing Criner Remodeling Power Home Remodeling Owens Corning Beazer Homes Gabriel Builders Jenkins Restoration System Pavers James Hardie

Benefits

  Owens Corning Platinum Preferred Owens Corning Preferred Owens Corning Contractor Rewards
All registered system warranties automatically surveyed and paid for by Owens Corning
Free dashboard with customer responses and trends
Free trial to survey non-warrantied jobs 50 surveys free 30 surveys free 20 surveys free
Unlock the full suite of marketing and analysis tools w/ an additional 20% discount
Free survey credit equal to your monthly membership commitment 50 surveys 20 surveys 10 surveys
Feedback is syndicated to the Owens Corning Find a Contractor page.

How it works

1

Survey your customers

We’ve conducted over 2 million customer satisfaction surveys. Our proven process helps the best home builders, remodelers, and contractors use authentic feedback to identify their strengths and weaknesses, and take action to improve their business.

Customer data

Integrate your customer data

We can accept your customer contact information from a variety of sources, including QuickBooks, ContractorsCloud, Improveit! 360, AccuLynx, MarketSharp, Lead Perfection, SAGE, and more.

Choose your questions

Choose your questions

Use one of our expertly-crafted standard surveys, or create your own.

Full-process surveying

Ensure high response rate with full-process surveying

Our surveying team will take it from there, beginning with our proven phone, email, and postcard process to get the most information from your customers. Unhappy customers who don’t tell you are detrimental to your business, so we help make sure they don’t slip through the cracks.

GuildQuality survey sample
2

Measure your performance

With comprehensive reporting features, you’ll have the information you need to analyze how your team is performing in the eyes of your customers for all aspects of a project.

Real-time results

Get peace of mind with real-time results

Proactively address issues with real-time survey response, available on the web and our mobile apps.

Trend analysis

Learn from trend analysis

Track performance improvements over time. Drill down to specific employees. Identify your stars.

Compare results

Compare results with your peers

Identify how your customer satisfaction ranks against similar companies with our comprehensive peer benchmark reporting.

GuildQuality dashboard sample
3

Share your reviews

GuildQuality offers a suite of marketing tools to help you spread the word about your commitment to quality. Ensure that your clients become your brand ambassadors by improving their experience with your company, then use their feedback to promote and grow your business.

Company profile

Showcase your company’s profile

Your public profile presents your satisfaction scores, project photos, and business information to the world, and is highly optimized for search.

Company profile sample
Authentic reviews

Promote authentic reviews

Boost your credibility online with authentic customer reviews that are captured during the survey.

Authentic reviews sample
Embed testimonials

Embed testimonials on your site

Your customers are your best marketers. Display their testimonials by embedding your GuildQuality project map and review feed on your website.

Embed testimonials sample
Social media

Publish on social media

Publish positive comments and reviews to Facebook and Twitter with the push of a button.

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FAQ

What are the benefits of using your services?

GuildQuality equips builders, remodelers, real estate developers, and home services contractors with the opportunity to see their strengths and weaknesses throughout every avenue of their work. As a third-party, we provide a level of comfort for your clients, empowering them to share an honest assessment about their project. With the feedback we gather from your clients, you’re able to build customized reports to track company performance, and leverage customer comments and reviews through our marketing suite.

Why would I pay to survey my clients when I can do it myself?

Having an independent third-party conduct customer surveys on your behalf puts homeowners more at ease allowing them to be more candid. The result is you receive honest, real feedback about their experience, especially as it relates to little things that a homeowner might not necessarily share with you or the person being evaluated.

How does my client get surveyed?

Our process includes multiple attempts to reach the homeowner through different channels including email, telephone and direct mail. We make it easy for a homeowner to respond to a survey and our phone survey team is friendly and professional. You can find an illustration of the complete survey process here.

What kind of survey response rate should I expect?

Our members enjoy a response rate of about 65%. Many are over 90%. Few are under 50%

What kind of reporting do you offer?

GuildQuality includes several standard reports for you to monitor trends in your company’s performance or the performance of individual team members, divisions, neighborhoods, products, etc. You can even benchmark your performance against customized peer groups.

Can I export my data?

Absolutely. If you need more than our reporting tools offer, you can export your data with one click.

What if I want to cancel my membership?

There are no long term commitments, you can cancel your service at any time.

What happens to my profile page if I cancel my membership?

Your profile page will continue to display the reviews your company has collected, but other premium features, such as access to your survey data and analytics, will be suspended.

What type of information do you need to survey my customers?

We survey by email, phone, and mail, so please provide the mailing address, email address(es) and phone number(s) of the client’s project. Please also include the project completion date. Optionally, you can include project manager, sales person, type of job, or any other identifying details that you can report on. Here’s how our survey process works.

How is the customer data I give you used?

We only use this information in our surveying process.

Is my customer data secure?

Yes, we take data security seriously and have several protection measures in place.

Have more questions?

Let us know, we will be happy to help in any way we can.

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Let us prove the value of gathering homeowner feedback.