The only issue I am having is getting a hold of someone to talk with about any issues we have. I cannot get a hold of people.
I am very happy with the installation and the windows.
I was not happy that it took 3 months to get everything in and installed. Everything was good except for the bench. They kept sending the wrong color, It was ordered correctly, but there was an addendum that the person never bothered to read. Everything else was correct except for the bench. I did get the correct bench delivered today.
Jorge did a masterful job.
West Coast Florida: Baths is awesome. Everyone is very polite and very humble. Anything that we needed, they did. They answered any questions we had. We were just so pleased with them. Everyone was very friendly and gracious. They were just great. The installers were awesome. West Coast Florida: Baths has some great assets to their company.
There was a point in our job when this would have been a much less flattering review but how a company handles the situations that don't go well is often more enlightening than the ones that go according to plan.
We won't go into all the details, but our job started off badly due entirely to conflicts that could have been avoided with better communication, primarily in regards to what prep was needed at our property before the job began. However, despite the rough start, Long Home managed to bring us back from a terrible review to a great one, due largely in part from the outstanding attention and service we received from Production Manager Anthony. Anthony came out to our home during the job, addressed our concerns, and worked diligently with us to help make things right. I really can't stress this enough: Anthony's incredible service genuinely saved this experience for us. He didn't make excuses, he took the time to listen to us, and worked very hard to alleviate the issues he could and apologize for where things went wrong. We honestly can't say enough nice things about Anthony, he's without a doubt the MVP of our local Long Home team and we're incredibly grateful that he was the person we were able to work with to settle our situation.
We do want to make it clear, while our experience had a sizable bump in the road, we do wholeheartedly recommend using Long Home and will encourage our family and friends to. Our sales representative (a different Anthony) was patient, knowledgeable, and completely sold us on the roofing product Long Home offers. He was truly fantastic and we felt confident we had chosen wisely. The work their crew did was exceptional, putting in nearly 12 hours at our home to make sure everything was done before an impending storm, and nothing about the job they performed has left us concerned about the roof on our home. That being said, we highly recommend covering your own garden beds prior to the job and moving any belongings out of the yard. Our expectation, which was given to us during the initial sales meeting, was that all the garden beds would be covered and we'd recommend not relying on that for your own gardens. There was no communication prior to the job other than scheduling the dumpster and supplies, and while we genuinely believe this is not typical, that led to a lot of the issues at the start of our job.
However, the work was excellent and the problems that did arise were addressed professionally and with genuine empathy, and that's really the hallmark of a good business. No organization gets everything right every time; how they correct the mistakes is where you truly see how a business handles itself, and Long Home (and especially Anthony Jones) truly came through for us in the end.
I have used Long Home Products for new fencing, roofing, and gutters over the past six years, and I have not been disappointed in any aspect. They do a good job.
Roofing companies are many and you can find individuals promising to do jobs on the cheap only to do shoddy work usually without portfolio or recommendations! Long's reputation is well, decades long with a huge portfolio! Although not the cheapest, their craftsmanship is the best and when done there's no construction footprint left! Great work!!!
Very pleasant
They are professional but pricey.
The two men doing the installation were exceptional. They were on time, polite, quiet and efficient.
They sold me on their customer service and the 5-star reviews online. Instead of getting multiple quotes, I went with them. I have had nothing but a horrible experience since signing to go with them.
It was a wonderful product. The guys who came were very efficient and cleaned the yard perfectly.
Never.
I am very happy that I chose Long Bath to install my walk-in shower. The quality is excellent and I really like the faucet. It keeps the water temperature the same each time - no searching for the comfortable temperature. And they would not say it was finished until completely cleaned up.
Excellent work .
I would with conditions
Excellent work done. Excellent workers. You could almost eat off the floor where they worked. After work each day, bathroom and surrounding areas left spotless.
Will recommend!!!
Everything went according to plan, materials dropped off as scheduled, dumpster dropped off as scheduled, work completed as scheduled. Workers were efficient, they started at 7:30 a.m. and completed by 6:30 p.m. stopping for 1/2 hour lunch. They cleaned everything up...and left it as they found it.
From start to finish was first class experience.
I would recommend but would also make them aware that they have to stay on top of the project themselves. Not to rely on the project mgr. who is a no-show.
Longs did a solid job.
Because of damage done and lack of response by long home products I would not recommend
and would caution anyone from believing the sales pitch, and the lack of quality workmanship
The work performed was done well. They did a follow-up the next day to straighten up something they saw. They came the next day to fix it. They were great people.