About this company
KSI Kitchen & Bath
KSI is a home design and remodeling firm that creates spaces in the home people will love. From full-scale kitchen and bath renovations to simple storage solutions in the laundry room or home office, KSI delivers best-in-class design concepts, products and services. KSI’s professional design team uses a five-step process called “Bringing Design Home” to enhance the client’s ideas with their own expertise in blending style and function. Our products are covered under warranty to ensure that you are 100% satisfied with the quality, workmanship and functionality of any items that we sell and install.
GuildQuality surveys
Reviews 842
Of 1147 respondents, 842 left a reviewRecent reviews
Judy N.
So far, so great! I chose
Customer in LIVONIA, MI
Designer was great. The subcontractors had Poor communication with regard to days who and what was being done. Issues with work done. Was supposed to be completed before Thanksgiving. Still not completed.
Jerry B.
Rose has provided outstanding service and her design ideas have elevated our kitchen and bath projects well beyond our original concept. She is such a pleasure!
Sharon G.
Consultant was a pleasure to work with. Still waiting for installation. Delivery went smooth but some cabinets were damaged.
Customer in LATHRUP VILLAGE, MI
Cabinets were not fully assembled as they needed side panels added despite the layout KSI had on hand.
Wendy C.
We have used KSI for three separate renovation projects (two bath, one kitchen/half-bath). That alone shows that we have been very happy with the work done. I've found them to be wonderful to deal with, very responsive and professional. We've been thrilled with the results every time.
Customer in ANN ARBOR, MI
Working with Wes at KSI has been great. He's been so patient with all my changes and questions and no pressure. I am very satisfied and pleased! Can't wait for the installation.
Jesse B.
Nice selection of cabinets. Staff appreciate you no matter what dollar amount you spend.
Gary D.
Wewere satisfied overall with the planning, but the installer seemed. To be lost about who would installwht where and when.
GAIL S.
The process thus far has been exciting and presented in a very professional manner. I am pleased with the design and am anticipating the final product.
Alan L.
KSI did an outstanding job on our kitchen remodel. They patiently listened to our requests and finished the work with professionalism. The result is a beautiful, state of the art kitchen that is now the centerpiece of our home. Thank you KSI!
Doug M.
Out of maybe 12 cabinets that I waited a couple months for, one came damaged and another one still hasn't come, even though I was required to pay for the full order up front before anything was delivered. That's a successful delivery rate of about 85%, not outstanding service.
Harold G.
Job taking too long to complete. Unqualified workers completing task. Numerous mistakes
Shirley O.
Full cabinets and parts were promised July 21st. I paid $5,000 premium for rush delivery. Today is August 22nd and I am still waiting for parts as parts were late, wrong items shipped and damaged
Customer in IDA, MI
Customer service has always been wonderful.
Jeneanne H.
The entire process has been positive and worth the wait! The result (about 95% done) is absolutely beautiful. Sandra really helped take my ideas and add in the details and recommendations to really make the design so good! Mark and Tyler did an amazing job - Professional, hardworking, great craftsmanship with attention to details, and just very nice people; on their last day we told them we were going to miss seeing them every morning to start the day. Very happy, thank you to the KSI team.
Lance B.
Kelly Bodnar was great to work with. She was very patient and listened to all our concerns and developed a beautiful plan for our new kitchen!
Pat A.
Our sales person was very good and is assisting with shipping problems
Mark G.
Working with Joe Peace has been a pleasure. He is knowledgeable, professional, and answers emails/phone calls promptly. Great experience thus far.
Daniela S.
We've had nothing but the best service since walking in to KSI's showroom! Friendly employees, beautiful examples in the showroom and great communication. Our designer, Krista, is the best to work with! She is very knowledgeable, understands your needs, takes a bunch of notes and provides you a beautiful presentation of the design idea you have visually. Pricing is clear and KSI respects your budget!
Paula F.
Our project process has been amazing
Steve F.
Jamie was extremely helpful in helping us pick out our cabinets and handles. The cabinets were delivered in a very reasonable timeframe
Customer in ANN ARBOR, MI
Mandi and Jill did an AMAZING job. Very helpful, patient and professional. The whole project was stressing me out, but they absolutely made it so easy and smooth. I will be forever grateful and happy everytime I look at my cabinets.
Jen D.
Brooke is AMAZING to work with! Goes above and beyond. Professional, great communicator, wonderful design guidance. Highly recommend!
Ron D.
Hailey is great, can access and plan the project quickly and professionally
Reviews of nearby contractors
Review of Energy Plus Home Improvements by Jeremy S.
Great work, timely, and a pleasure to work with!
Review of WindowPRO by Susan G.
The Integrity Windows are exceptional, but the install job was a nightmare. Scheduling problems. Lack of protection for lead paint disruption when the old windows were removed. Poor craftsmanship. Another crew was sent to correct the problems.
Review of Kohler Bathroom Design Service by Stephen J.
JoHanna was professional, prepared, and knowledgeable. She helped mw with the Kohler product line while working with the other elements I wanted included in my design. If not for JoHanna's help, I'd probably still be looking for fixtures etc!
Nearby answers
Cindy Kogelschatz of Heartland Builders PRO answered:
Brenda Hinz of Total Quality Construction PRO answered:
Learn why professional home builders and home improvement contractors join our community of quality.
Get startedGuildQuality
Customer feedback report
