I was very disappointed with the initial installation. Joyce Factory Direct & Bath Planet had to come back. There were a lot of problems with the installation. The project manager was very rude to me. The PM actually hung up on me.
Joyce Factory Direct & Bath Planet was fast, accurate, friendly, polite and knew their stuff. I was very grateful that he was here.
Joyce Factory Direct & Bath Planet did nice work.
Everything went well. It was a very smooth transaction from start to finish
Loved that there were no high pressure sales tactics! Both the sales and installation staff were professional, courteous, and accommodating.
Professional, thorough
It took about 4-5 visits to complete my job.
We had a wonderful experience, everyone was very helpful. I definitely would recommend Joyce Factory.
They started the project, and it is still not complete. They promised two days and it has five weeks.
They made ordering simple, the cost was quite reasonable, and the installation was excellent.
I would not recommend Joyce for anyone living in the Pittsburgh area. Our distance from their office in Ohio was inconvenient, and I wonder how difficult it will be to receive service, if needed, in the future.
Still waiting to resolve a leaking door.
The process took a little longer than expected, but the finished product was exactly what we were hoping it would be. Every detail was exactly what had been promised.
We had a few delays because of size discrepancy and shower door style, but it was well worth the wait. Matt McGraw was an excellent installer.
I followed the suggestions of the employee who provided the estimate. Now, I have issues that cannot be resolved.
Great experience. Everything completed as promised.
From the sales rep to the install and follow up, it was a smooth painless process. Very professional & polite.
Definitely
The sales person was fine. The installer was just a lot. Didn’t enjoy his attitude or comments. He had us change the shower head because there wasn’t enough water pressure to fill it out, but he left it like that and we had to call in for a repair. Generally over time we have also noticed some gaps in the caulking within the shower itself.
The installer, Tyler, was very good and professional. The staff was very professional. I recommend them to anyone I know.
They did a good job, it was just very expensive.
I'm very dissatisfied with the installation. Originally, it took from May to August. They had to get a second person to come out to redo everything that the first person did wrong.
I think they're overpriced, so I wouldn't recommend them to a friend. I'm not too thrilled with the quality of their work.
They did not stand behind their contractor's promises.
I am totally satisfied with the work I had done.