At Jones & Associates our mission is to make your home improvement experience as engaging, enjoyable and stress-free as possible. Our desire for you to know all your options and our ability to see your project through to a timely completion sets us apart fom the competition. From the very first phone call until final clean up, we put your mind at ease. That’s not just hype, we have an easily verifiable reputation of providing that type service for over 26 years. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Windows & doors (1055)
Garage floor coating (56)
Entry doors (6)
Seamless gutters (2)
Steel roofing (2)
Design build remodel (1)
Exterior painting (1)
Exterior trim (1)
Replacement windows (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Jones & Associates relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jones & Associates in Lubbock, TX; Midland, TX; Odessa, TX; Big Spring, TX; Levelland, TX; Plainview, TX; Post, TX; Muleshoe, TX; Lamesa, TX; Snyder, TX; and 137 other cities in Texas, Tennessee and Utah.
In this report, Jones & Associates has published a summary of the customer feedback they've received since they joined GuildQuality in October 2014. In that time, 1,116 out of 1,776 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2017.
Jones & Associates surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Jones & Associates customer, and if Jones & Associates completed work for you after October of 2014 but you haven't yet received a survey, please let us know.
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