Insulated Wall Systems, Inc

Mr. Petted is, unfortunately, one of those rare customers whose business I would rather not have had. I don't want to speculate about his motives because he often acted confused and forgetful about the work that was to be done even though it was very clearly spelled out in our contract. He is elderly, so I will give him the benefit of the doubt and assume that he is confused and not an outright liar, or much worse, as he has falsely accused me of being.

The problem we encountered with him on day one is a good example of how he operates. My siding crew had installed one wall of new ColorPlus siding on his home when he told them to stop work because the siding was the wrong color.
They called me, I checked the paperwork and assured them it was the right color, I called Mr. Petted and told him it was the color he chose but he was not convinced. I stopped what I was doing and drove to his home with the ColorPlus sample case that I had shown him just a few days earlier. I picked up a piece of siding that was being installed on his home and put it next to the Light Mist color he had selected in the sample case and showed that it was a perfect match.

Even though I had personally spent over 2 hours with him going over the color choices just a few days earlier where we discussed the fact that none of the ColorPlus choices matched the existing green paint on his home, he decided that the Light Mist was a nice color that would brighten up his home.

When he realized that the Light Mist siding we were installing was indeed the Light Mist color he had chosen and that Light Mist is what I specified in our contract, his response was "well it doesn't match
the green paint" but ok, go ahead and install it.

He praised the siding work as it went along and then as we were finishing the siding he said "what about the soffits, now they don't match the Light Mist color", of course, this is something that we had discussed at length, however, he acted as though he had no memory of that conversation. Then he started his trend of threating to write "the worst review of my company I had ever seen" unless I did something about it.

In an attempt to salvage what I realized had become a no win situation, I agreed to cap some of the fascia boards with aluminum for free and to install HardieSoffits at my cost so that the old paint color he did not like would be changed to new materials that he would not have to paint. Of course, there was
nothing in our contract about doing any of this work whatsoever.

This pattern repeated itself several more times before he finally appeared to be satisfied and happy with the work. Within a week he was calling to complain that the gutters were dirty and that mud had splashed on his new siding. He wanted me to tell him how to prevent mud from splashing on the siding and wanted me to pressure wash the gutters and the mud off the siding. Once again, I did this work for him at no charge all the while he had been threatening to "write the worst review of my company I had ever seen" if I did not yield to his demands.

A week later he was emailing me with a request to provide the name of a "Good Mexican landscaper", to which I did not reply. He made a number of other bizarre requests and statements such as:

"I know you think I am just an old man in a rundown part of town. I have won two Federal lawsuits against the V.A. were I represented myself, researched the law and appeared before 3 federal judges. I also won 6 appeals which I wrote myself. My last years at the V.A. I was a contract representative so I know more than you think a bout contracts. Which is why I have the means to fix this house. I have the time and the money to make things as hard on you as you are making on me"

He also wrote other things in his many emails that are too vulgar to publish.

All of this because he claimed there was still an "oil" stain somewhere on the siding and because he wanted some touch up paint he claimed I promised him. This has been going on for over two months since we completed the work and my belief is that it will never end no matter what we do for him.

My Petted seems to enjoy making threats, showing hostility, writing the worst reviews you have ever seen and doing whatever he can to continue a fight that was never warranted in the first place.


I feel sorry for Mr. Petted. I understand the old saying that "misery loves company", however, I am unwilling to join him, life is too short for such nonsense.


Finally, we did excellent work on his home and I would invite anyone to take a look at it. I have no doubt they would be impressed. Maybe he can show you the "oil" stain, I never saw it. And the most recent claim that we installed the siding into the ground, well, we didn't of course. He must have forgotten that he installed gravel around the home to prevent the mud from splashing on his siding. If he moves some of the gravel away, I'm sure he will be able to see his slab foundation again.