Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
New home (401)
Custom home (71)
Home for sale (68)
Design build remodel (67)
Home replacement (67)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
Chris Boswell has outstanding in keeping us up to date on status of Build. Lashonda Joined was phenomenal in walking through all aspects of the loan through the financing organization whichever allowed us to have a smooth closing.
I wouldn't trust them again. Beware.
Every one involved in the process, from start to finish. We would like to give mention to RON JOHNSON, JOE & KRISTIN HOUK, LASHANDA JOINER & GIRARD FRANK BOLTON, For Outstanding service and assistance to all of our needs.
Chris was good. They were all really nice people.
They are a very professional home building company and we are very pleased with the house. Clint Miller did a great job.
Kevin Whatley, super, was always available to respond to me in a reasonable amount of time. It was one of my fears and he did a good job.
I felt that Kevin did an excellent job. He talked with me consistently throughout the project. He made sure all the work was done in a timely manner. Earl did a good job as well.
They was reasonably priced, and very professional. They built our home in a timely fashion.
They build a beautiful home, we love ours. Communication practices are rudimentary at best. Always polite, but dismal in follow thru on promises to get back with me.
I would like to recognize Clanton Miller and Lashonda. They were the best people to ask for. For a quality build home and following up with you in each and every build.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Pensacola, FL; Milton, FL; Theodore, AL; Vancleave, MS; Elberta, AL; Cantonment, FL; Mcintosh, AL; Saucier, MS; Fairhope, AL; and 45 other cities in Alabama, Florida and Mississippi.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 62 out of 109 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2016.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after September of 2015 but you haven't yet received a survey, please let us know.
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