We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Hard Rock Stone Works relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hard Rock Stone Works in Troy, MI; Sterling Heights, MI; Rochester Hills, MI; Macomb, MI; Royal Oak, MI; Bloomfield Hills, MI; Shelby Twp., MI; Washington, MI; Rochester, MI; Warren, MI; and 264 other cities in Michigan.
In this report, Hard Rock Stone Works has published a summary of the customer feedback they've received since they joined GuildQuality in May 2016. In that time, 570 out of 1,804 customers (32%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2017.
Hard Rock Stone Works surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hard Rock Stone Works customer, if your project doesn't match the above exceptions, and if Hard Rock Stone Works completed work for you after May of 2016 but you haven't yet received a survey, please let us know.
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