Review by J.B.G.
Catlett, VA, on Jul 06, 2018
GQ is very customer oriented, personable and easy to connect with!
Review by J.M.G.
Catlett, VA, on Jul 05, 2018
Guild Quality is a fantastic 3rd party tool to use to survey your clients. They are always available to assist if I need help and prompt to take care of anything I ask.
Review by B.H.B.
Mohnton, PA, on Jun 10, 2018
GuildQuality's commitment to excellence shows in all they do. Their staff is helpful and attentive and it's obvious they care about making their clients successful.
Review by A.M.S.
Lee's Summit, MO, on Jun 04, 2018
GuildQuality is a great tool for us to stay on top of quality and listen to our homeowners.
Review by B.G.A.
Mentor, OH, on May 27, 2018
Their system allows us to know what we are doing right and what needs improvement.
Comment on "Recognize Excellence"
Sterling Heights, MI on
May 25, 2018
The service department as a whole is always helpful AND knowledgeable.
Review by J.D.H.
Sterling Heights, MI, on May 25, 2018
The usability, consistency, and customer service of GuildQuality is what I would like to see in any company I am paying.
Review by E.F.F.
Ocala, FL, on May 18, 2018
This is a great tool to measure how we are doing as a company and if needed address any problems right away. Our Department Heads receive all the Guild Quality on their phone and are prepared to talk about any problems or kudos for their team right away. This survey is structured to show you where the...
Review by D.G.A.
Fargo, ND, on May 11, 2018
GuildQuality provides good all-round reviews that help us identify production and customer service challenges and opportunities for improvement. It allows customers a confidential communication tool to provide their honest opinions and any concerns if they should have any.
Review by T.M.M.
Blair, NE, on May 07, 2018
Guild Quality is definitely a program that I would recommend to any business! We have received a lot responses about our work, and it makes us a better company for the long-term. Because Guild Quality is done through a third party, we feel that we get a more honest response versus someone doing it from...
Review by W.G.R.
Sierra Vista, AZ, on May 03, 2018
Customer service is quick to say they are sorry when I contact them with a problem, but slow to resolve the matter; typically takes more than one phone call. Also, we learned the hard way to never give our customer's phone number to Guild Quality.
Review by G.I.I.
Glenshaw, PA, on Apr 23, 2018
Non Biased opinion on how my company is doing and where we may need improvement
Review by L.L.C.
Mt. Pleasant, SC, on Apr 19, 2018
Review by C.J.J.
Dumfries, VA, on Apr 18, 2018
This is a great internal tool for companies!
Review by M.B.B.
Point Pleasant, NJ, on Apr 12, 2018
We strongly feel that having a third party review system has helped us to catch problems before they become issues. We have also learned how great a team we have with our employees and subcontractors. Most of our customers enjoy having the opportunity to give feedback.
Review by R.K.S.
Lee's Summit, MO, on Apr 06, 2018
GuildQuality is a great tool for gaining feedback from homeowners.
Review by K.S.S.
Calgary, AB, on Apr 05, 2018
GuildQuality is available for any help and responds back quickly.
Review by B.W.W.
Chevy Chase, MD, on Apr 04, 2018
Much of this problem is on me - because I hesitate to survey clients out of fear it will be bad and because I hate to bother them with stuff. Plus its one more thing I have to take care of implementing. And, often our jobs are not ready to be surveyed...we don't do that many projects.
Review by A.L.W.
Woodstock, GA, on Apr 02, 2018
This is a nice way to get honest feedback from customers because it's a third party source.
Review by D.K.K.
Keymar, MD, on Apr 01, 2018
A great tool to help keep my finger on our "customer service" pulse.