Rep was good, the installers came in and handled business fast and professionally
Our whole experience was great. We shopped a few companies before deciding on Window World. We felt they had the best products and pricing was right in the middle. No high pressure sales which was much appreciated. Communication on the whole process was great. The installation went so well. Jose and his 2 man crew were fantastic. So knowledgeable and professional. Jose made sure that everything was exactly what we expected and the windows and door look amazing. We had a small issue with the wheels on our sliding door. Install was on a Friday, Jose and his team made sure that this was remedied and completed to our expectations on Monday morning. I would highly recommend.
They were very efficient. I liked them, They did their job and stuck to it.
installers were neet and very helpful
Top notch service, friendly, great follow through. And cleaned up when done.
We were told the windows would be ordered and would take about 6 weeks to be delivered. It was’t that long and we got a call saying they were in and wanted to schedule instillation for the next Monday. They were here before the scheduled time and completed 8 windows in 6 hours, they look beautiful.
Don’t want you to get to sure of yourself
Our issue was not the first meeting we had. It was the people doing the installation who were unprofessional, and one window was given a tinier insert. We have water-facing property, and the insert took away 4 inches on each side of the window and gave us less window in our sunroom. We said we didn't want that, and the guy was upset and said we would get into trouble if we took it back. It was unprofessional, and they wedged it in, and we were not happy with it. i didnt appreciate that. He also started talking to me in Spanish, and I didn't understand why he did.
While the staff were all polite and friendly, I’m not entirely happy with the whole experience. Something was dropped on a window while the crew was readying the opening. So they put my old window back in place.
A replacement was ordered. This took quite a while. Then, that replacement was supposedly damaged; it had to be reordered.
When a replacement was finally ready, a person arrived - with only the top sash; not the entire window. That meant I had to be home one more day, so that a different installer could deliver and install the window correctly. People must not be communicating well in the warehouse or office.
It was quite an inconvenience, and leaves me feeling irritated. I’ve been considering that we should be reimbursed for all the inconvenience
I hope that most customers are better satisfied.
They did the work they said they would do and did it in a timely manner.
Customer service was great. Solid communication every step of the installation process. Installers were very friendly and professional.
The workmanship was great, and the salesperson was very knowledgeable.
Windows look great. Installers were fantastic
From start to finish, Window World was seamless.
This has been the absolute worst experience we have ever had with a company. It took 3 visits to make everything right. The first installer didn’t install a window correctly or the door. Then he had the audacity to hand me a razor blade to clean the glue off my windows.
It took way too long to get the windows.
I am likely to recommend Window World to a friend because they did a great job, and we're enjoying the doors. They were very professional and got them done much faster than I thought they would.
Window World is very professional, and they ensure their quality. We had great success with the installation.
The person who measured our windows didn't take the right measurements, so when it came to installation, it pushed a lot of things back.
My installers were awesome.
I was very pleased. They were very fast and had everything cleaned up. No one would've known they were here because of how good they cleaned up. The windows look beautiful.
While many window world employees are working hard to fix my issues, the work performed at our house was below what we expected. I would not feel comfortable recommending unless mentioning the full experience and give fair warnings. Overall, the Window world staff was professional but we did not get a WoW impression.
I already have told several people about window world and my wonderful experience.
Very pleased with their workmanship. The crew was excellent. They cleaned up around the outside of the house, and we’re very considerate of my indoor floors and rugs.
When the installers finished the job, there was glass all over my yard and inside my house. They had to come back to clean up and there is still some glass left over. The windows look great, but the installer and I both picked up a whole bucket worth of glass. I had metal windows, and they just broke them with hammers, which is why it was such a mess.