Process easy. Windows are good quality and affordable. Company kept me updated by emails through all processes. Loved the ability to tour the warehouse to see windows first hand. Installers are subcontracted. Ours (Kevin Compton) was very skilled and respectful of the property. Used the high quality products as promised by the company.
Window Nation was quick, the installation was good, and every bit of communication was awesome. Every day they would text or email me; they were on point.
I have already recommended them to several people!
They arrived on time and were done in a timely fashion. Windows look great!
Everything thing from the initial meeting to the completion of the project went very smooth.
They were very efficient, considerate, friendly and helpful.
We are very satisfied with the windows and the installers.
The customer service side of it wasn't that good. I am still having issues with phone calls to resolve some problems.
A little more expensive than other options, but ultimately went with Window Nation for the peace of mind granted by the warranty and the quality of window install contractors. The process was easy for me, and the installers were absolute machines in getting everything done well and quickly.
The salesman was responsive to questions before the installation. He was just a phone call away.
The windows seem to be very high quality. The installers, Rob and Shannon Irby did an exceptional job! The units were installed very meticulously and quickly, and right the first time. They also cleaned up the area very well and took all of the refuse with them, no evidence they were even here except for the high quality windows.
We have numerous windows, and so far, I've only tackled 7 of them. I was curious to gauge the overall process and experience. From the sales phase to the installation, it was a positive experience. I definitely plan to go with Windows Nation again for the remaining windows when I'm ready.
They did a fantastic job, and they are very, very professional.
The casing around the back door is not correct, and the screen ripped when installed. They were supposed to contact me the day after the job. I have still yet to be contacted by them, in regard to finishing the job they started. They withdrew the $15,000 for the job the very next day, but I've still yet to hear who is going to come out and finish the job. I've just been waiting on them. The whole process from start to finish has been very aggravating. Well-trained salesman, definitely fooled me. The technician that did the work was phenomenal and let me know the things that were wrong. He did everything he could do with what he was given.
Sales process was easy and straightforward. After that the communication was nonexistent and the install process was horrible. The office called every day at the same time, while I was at work, and when I would try to call back when I was free, I could never get through to someone. The installer showed up 1.5 hours after the scheduled time window on day 1. When I scheduled the install they said if anything came up they would call me to let me know what was going on. After I called the 800 # to get in touch with someone, the local office called me and said because of the "fog" he was late- he later said his truck wouldn't start. Day 2- I spent over an hour trying to get in contact with someone since he stated he'd be there by 9 and he didn't' show up. Someone else from the company came and said they talked to him, and he was on his way. So now I was late for work. He did no work on day 2 and no one called to tell us if he would be back on the 3rd day to finish the job. Every time I tried to call the office to see where he was, I waited for 10 minutes then was sent to a voicemail. When they called me back it was not to address my concerns, but to ask how it was going. I tried to call and seek out information, but it was impossible to get ahold of someone and I didn't have hours to dedicate to waiting around to tell someone about my horrible experience.
The windows look great.
The process was smooth and easy from the initial call to install. Everyone is professional, knowledgeable and courteous. Exceeded our expectations!
Window Nation was professional.
I was treated with respect by each member of Window Nation from sales to installation. All my questions were answered and I felt at ease through all the phases. I will definitely recommend Window Nation.
From start to finish, they were very easy to work with. They were professional and efficient.
I really enjoyed the people. There was a daughter and father and I really enjoyed them and could tell they were good people.
Company has a great customer service program.
Checking with client during the window process.
Customer was treated with respect. Thank you.
They are prompt, and they do what they say they will do. Unlike most contractors who string you along. They were accurate and precise from the measuring to the installation, They have a quick turnaround.
They have good windows and good pricing, but bad service.
Yes we would recommend Window Nation. Great team of people throughout whole process! Even addressed a concern and change in our order after sales and financing was completed but before Windows ordered. Completed on time. Clean up was great. I did request to keep old windows for a recycle project. They left those but took rest of debris or trash. Mike Schrock was great sales person. Shawn was great installer went above and made a custom piece to cover an expected area left by old frame removed. His assistant was great too! Very pleased and satisfied customer.