I didn't realize you just used sub contractors and not employees. Guys that did our install smelled like cigarette smoke and we had to air out our house after they left.
The run around with timing was horrible,
1/18 - measurements are completed - we are told "they are telling me about 4-6 weeks for your windows to be made but it never takes that long". This would be new window between 2/15 and 2/29. Expectation set.

1/19 CSE(customer service email) your windows will be ready on 3/20

2/2 CSE - windows ready on 3/19

3/1 CSE - windows ready on 3/12

3/11 CSE - windows ready on 3/21

3/15 CSE - windows ready on 3/29

Installation appointment set for 4/1, starting between 7-9am, installers show up at 9:20 and smell like cigarette smoke. They did a good job but we had to air out the house for over an hour to get that smell out of our house. No Window Nation van so we didn't even know it was the installers, thought is was Amazon.

Absolutely! From start to finish excellent customer service, communication, updates, job completion, quality of product, problem resolution!

Sales process was smooth, company provided sufficient communications throughout.

They provided the best customer service I have experienced. Whether it was from the point of sale, the installation and questions I had. I can not say enough. I am happy to put their signage on my front lawn.

They did well and the work is good.

The sales person was very kind and they listened very well.

Great crew and great job.

They showed up on time, cleaned up well, and did a beautiful job.

I had my windows installed in April. I've been having problems, and they haven't come to fix them, and it's now August.

Every thing went smoothly from estimate to finished project

Hard working people

I'll start with the assumption that Window Nation wants to provide 5 star service and explain why I landed at 3 stars. Also, be aware that the questions in the survey are very carefully crafted to generated 5 star reviews. Instead of asking you about the sales process, they ask you about the sales person. I don't believe most people WANT to do a bad job, but they also have no control over the companies sales process or tactics.

A high level overview of the process was:

1. Meet with a sales person
2. Agree to the proposal / sign agreement
3. Measure appointment
4. Schedule install when windows are ready
5. Installation
6. Window quality
7. Post installation / customer service

There are some other fluff calls in between that have limited impact overall.

1. Meet with the sales person. While I would give the sales person 5 stars, I give the sales process they (are probably forced to) follow one star.

Window Nation employs the same shady/time wasting sales process similar companies and many car dealerships follow. A nice person comes to your house, looks around and gets into their gimicky sales pitch. "Look at our materials", "check out this PowerPoint", "Review these national numbers we totally didnt select to show how awesome we are", "point this thermometer at our sample window". Overall Window Nation wasted about 2 hours of our time and the sales persons time. I didn't need all that fluff. We also got the tried and true lie of "we only use full time Window Nation employees" - they dont, was clearly an independent contractor that showed up. Did the sales person believe that the install team worked there full time? Probably, but ours did not.

My second complaint about the sales process is they also try to force you into buying the same day. If you're doing a major project of any kind and you take the first quote give to you, you're wasting your money. The sales person, while they were nice, was very put off we weren't willing to sign an agreement on the spot. If that is how Window Nation pays their sales people, shame on Window Nation.

Hearing"But the price is only good for today!" should stop and make you go hmmm. (Hint the price was good for weeks). That tells me the sales people are incentivized to close the deal the same day. Provide me value, don't try to squeeze a sale out of me and you're more likely to get a customer, repeat customers, and customers who are more likely to refer you instead of a one and done transaction.

2. Agree / sign the proposal was 3 stars.

The agreement they wanted me to sign was full of errors. Thankfully I read it and didn't just sign it, as many people do. I may not have got the windows I actually agreed to buy had I not paid attention. Additionally, there is a clause in the contract I missed that they are not responsible for mold after the install. Well that just sucks, if there is a problem with the install that causes water/moisture to get in, they should absolutely be responsible for correcting/remediating. Be on the look out for that if you decide to go with Window Nation and try to negotiate it out.

3. Measure appointment was 5 stars.

Measure tech came out, measured, answered questions, no BS - in and out.

4. Schedule install was 3.5 stars.

When the windows became available at the local warehouse to install I got a call to schedule. I was traveling for parts of the month so did not want to schedule the install before I was leaving, but was told I had to agree to the install within 30 days of the warehouse receiving them. This was never conveyed to me verbally, and upon review of the contract I did not see this mentioned. I don't appreciate being forced into things. Otherwise was generally quick but would have preferred to wait.

5. Installation was 3-4 stars.

To no fault of the crew that did the install, they were clearly an independent contractor. White truck, nothing visible to show they were window nation contractors, never mind full time staff. Again, this is nothing against the crew, but this is not what was told to me in the sales process. The question in this survey is about the people in the install crew - all seemed nice, I can't really identify any installation problems and we've had a bunch of rain so seems to have been done properly but its not like I can go and remove my siding to make sure.

6. Window quality - 4 stars to start (only time will tell if that holds up)

So far I will say I am noticing a difference in maintaining heat in the house. The morning after the install the first floor was still around 66deg F AND I forgot to turn the heat back on, so the heat did stay in the house. Outside temps were in the 30s. My house previously could get as low as 55deg F if I forgot to turn the heat on. How long will the quality last is still TBD. I am also worried about the warranty. Window Nation says they registered it for us, the certificate for the warranty says I have to register it, but our model is not listed. Hopefully they honor it.

7. Post installation / customer service - 2 stars

This is a hard one, because after the installation I've got texts or emails from 4 or 5 different people saying there are here to help and to "please call me right now at (###) ###-#### or just REPLY to this email" - so far only 2 of the 5 people have responded. One generally tells me to call customer service (which has LONG wait times) and one helped with thing.

I did have an issue I caused, I misread the amount due upon completion and overpaid by $900. I texted one of the people back, they said call customer service, which I did but after being told by their automated system I'd be on hold for 2 minutes, I ended up being on hold for almost 20. When I did talk to a person, they said the accounting department would get back to me. They didn't. I texted another person, they brought it someone local and the problem got resolved (5 stars for that interaction,1 for the rest). Calling customer service is not something I often have time to do over the course of my work day.

Overall excellent service

the services were perfect. the assessment an dquote were done quickly..windows are beautiful and installation was awesome.
the staff are all professional, friendly, polite, efficient and pleasant.

They were kind, courteous, and efficient.

During the sales process, some additional provisions were made verbally with the sales staff and the work was never followed through. The installation crew arrived and had no idea what they were supposed to be doing.

Window was great to work with, I always said a company or product is really define as to how well it can be service. Let me tell this company was great from start to finish.

The price and quality are good.

Installation - Unfortunately, the install was unsatisfactory. The workers were sloppy, with no apparent regard for my home. Constantly banging into my walls and ceiling with their materials, and awful calk work. They also caused damage to my wall during install. While one of the installers did “patch” the wall, the work was so poor I had to redo the entire thing myself.

Since the install, wind and water blows in. I have already reached out and someone is scheduled to come out on Monday the 19th.

The windows are fantastic, and the installers were excellent.

Overall very pleased with service and product

We replaced 16 91 year old double hung windows with Bellevue double hung replacement windows. The whole Window Nation crew was great to work with. Joshua Pinhack was very thorough with his presentation of the products offered. Measuring happened on time and with excellent communication. Install date was much sooner than expected. The install team was amazing. 2 installers completed 16 windows in 1 day. They kept the house clean during and after installation. Would highly recommend Window Nation.

The guys were good; they were very efficient and clean.

The windows are fogging up, and they said that it is condensation inside my house. They are hard to operate and clean, which is disappointing.

Everything was great until three days later after installation two of my windows started getting precipitation on the inside seems of the windows. I emailed three times to customer service and have yet to hear back after over a week. I was really hopeful about this company.