The product and installation was good, but communication with the installers was challenging as the majority did not speak English.
I will not recommend universal windows..
Excellent work! And a very nice window
Had a small problem with one window and the man that came to fix it was polite quick and did a great job.
Service Technician’s Performance - As mentioned above, the service tech that fixed our issue was polite, professional on time and quick to get to work. Great representative for your company.
The whole process from start to finish was a disaster for us.
Installers were on time, professional & courteous. Product looks to be of good quality.
Cleanliness - Job site was cleaned up inside and out. Had a few scrap pieces left in the yard, however the winds that day were gusting up to 30 mph soi can’t fault them for missing a few things.
The whole experience, from the initial quote to the installation, was great! The people were friendly and professional, all communications were clear, the installation was quick and efficient, and the windows themselves are wonderful.
Very good workers done a wonderful job
Technician was thoughtful and professional
Universal Windows Direct was recommended by friends who live on Lake Erie. We were impressed with the look of their windows, they were impressed by the warmth despite the winds off the lake. Everyone from the salesman to the scheduler, installer and the person who called to verify that we were happy with the work performed were top notch. We couldn't find a warranty as good as this one. Wish we had tried them sooner.
So far we are extremely pleased with the windows and the installation.
My husband and I highly recommend Universal Windows Direct of Cleveland. The men who installed our windows were punctual, professional, and accurate in measuring our new windows and installing them on a cold December day. Thanks!
Universal Windows was open and easy to work with for the most part; price was better than competition and they finished ahead of schedule.
Dealing with customer service was not good. Demand last payment before windows was done.
This project was just done. I have no way yet to know how it will hold up over time.
Price seemed high but was better than other quotes. Universal did great scheduling the measurement and installation but was a bit annoying in how many times they called. Installers did great and were quick, but I've found about 7 nails dropped around my house and property which is dangerous. Also, only one of the five installer spoke English and he left early so I was left trying to communicate with the installers at the end without them being able to speak English.
Installers Professionalism - Best isntallarion team hands down
Everyone courteous, installed in a timely manner, installers were excellent.
We ordered beige windows on the outside and white on the inside with half screens in all the windows except for full ones in the two bathroom windows. We were bombarded with emails non-stop daily to sign the "order" documents online while we were in our one week time-frame to do our due diligence. We were not made aware that having an exterior color other than white, would mean that 1/2 screens was no longer an option. We would have selected White, had this fact been conveyed to us. The selection of beige over a white exterior color put a whole series of issues in motion, that have still not been resolved 10 months after installation.
Took over 2 years to have my door installed and have it be done properly. My windows however are beautiful.
The installation was shoddy. There is going to be problems down the road.
The installers were very nice & cleaned up after done
I started back in the fall and just finished this week but one outside stripping piece needs replaced. It has seperated
Because salesperson knowledgeable not pushy
Always professional and helpful