Professional employees, high quality product.
Worste customer service experience in my life. The windows recommended are underrated for the size of the openings. They bow and bend and seals broken. Thought my two story great room was going to fall down. Looking at windows they look like a fun house mirror. Totally dissatisfied. Wish you offered a zero star rating. I wouldn’t use them for tree house windows
I just recommended Universal Windows to a friend yesterday.
I can only recommend this company for any window install. One of the best installation experience I had
It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).
I was impressed by the construction of the windows.
They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them.
Wendy S.
We replaced 24 windows in our home which was quite the investment. Universal Windows made it a great experience. It’s been almost a year and we are very happy with the quality and service provided.
Ordered in Nov. Needed installed by March 10. Did not do that.
Customer service was better than the original installation.
I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.
Neat and efficient.
Salesman, office staff, installers, and aervice person were all very professional and helpful.
the products work great
Cori’s in home presentation was very informative and helpful.
It took so long to get our windows. It took a year to get our project completed. There were issues from the beginning, like scratched screen doors, windows that were not caulked, windows that would not come out to clean.
Sloppy job of manufacturing windows - cutouts too big allow for leaks, and very sloppy caulking job around all 8 windows - do they even know what a caulk line should look like?!? Also a few windows not installed level!!! Also damaged some of my property during removal of old windows! New windows not left in clean condition.
We still don’t have the doors installed nor communication about getting the correct ones ordered& installed.
From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far!
Great windows and installation
Came in wrong color dissatisfied
My problem hasn’t been resolved yet, parts had to be ordered
The communication is one of UVD's selling points. Do not believe them. We had a horrible experience with both the original installation communication, delivery date target and no the replacement of a cracked replacement window. The workers are stuck in the middle between the customers and the poor management style of the corporation itself.
I would recommend this group to friends and family!
Had to request service calls for 2 different issues.