Ease of Issue Resolution - It took way to long to get a technician to the house. This was a simple repair.
Additional Comments - Everything about my experience with this company was absolutly exceptional!!! From making the first appointment, to the final installation. We are very happy to have chosen Universal Windows direct for our new windows
Additional Comments - The Installers were very polite and professional, responding to any concerns I had. They arrived 1 hour into the scheduled time Frame and worked straight through until job completion.
Horrible installation:
Windows don't fit openings and a ton of foam had to be used
Broken window
Window not centered in opening
Locks don't work
Awful caulking
All 9 screens have a large hole in each one
Tech left dried paint/caulk on carpet
From presentation to installation everything was top notched and exactly as they told was. Installation team was awesome. Greg and his crew of two Mike’s knew their jobs and got right after it. 12 windows installed in a little over four hours and did a great job. Left no mess behind. Everyone was super friendly, knowledgeable and answered any questions we had with no problem. We have definitely recommended Universal Windows Direct to folks already. It was a pleasure doing business with all of them!
Windows still have moisture just like my old moldy windows
My windows are a beautiful new addition to my home. The installers were very polite and helpful.
This is my second time using Universal Windows, no complaints. I have recommended them to two neighbors
We will definitely recommend Universal Windows Direct to friends and family!!
Love my windows. Done in 6 hrs.They cleaned up after done,no mess.
My experience with Universal Windows Direct was great thanks to Caleb the installer. He did an outstanding job and has an excellent work ethic. He was very professional and polite and dedicated to doing the job right.
Professional employees, high quality product.
Worste customer service experience in my life. The windows recommended are underrated for the size of the openings. They bow and bend and seals broken. Thought my two story great room was going to fall down. Looking at windows they look like a fun house mirror. Totally dissatisfied. Wish you offered a zero star rating. I wouldn’t use them for tree house windows
I just recommended Universal Windows to a friend yesterday.
I can only recommend this company for any window install. One of the best installation experience I had
It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).
I was impressed by the construction of the windows.
They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them.
Wendy S.
We replaced 24 windows in our home which was quite the investment. Universal Windows made it a great experience. It’s been almost a year and we are very happy with the quality and service provided.
Ordered in Nov. Needed installed by March 10. Did not do that.
Customer service was better than the original installation.
I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.
Neat and efficient.
Salesman, office staff, installers, and aervice person were all very professional and helpful.
the products work great