About this company
Roofs by Nicholas
GuildQuality surveys
Customer satisfaction
Of 61 customers surveyed, 25 respondedReviews 25
Of 25 respondents, 25 left a reviewRecent reviews
Lardino J.
This is the most professional company I've dealt with, and they are knowledgeable. The salesperson, Steven Slaughter, in every way went above and beyond to help with this job. Obviously they had to deal with my insurance company, which was not always easy, and I couldn't recommend them enough. They were excellent, and I will never use another roofing company.
Eft D.
They were excellent with everything.
N.G.A.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Date of appointment was kept and crew was on time.
Customer in Frisco, TX
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the communication with management. They were very responsive.
Reed K.
They did a great job on our roof. We could not have been more pleased with the outcome of the project. Derek and the crew were great. They completed work in timely manner and we would recommend them to anyone.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied with the way Derek our sales person was so concerning and made use feel comfortable. It was one of the best sale experiences I have had in a long time.
Recognized Excellence
Recognized Excellence - I would like to recognize Derek the sales person because he was amazing.
Additional Comments
Additional Comments - They did a amazing job and made the house look great.
Lewis S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied in all areas.
Recognized Excellence
Recognized Excellence - They all did great!
Weygandt M.
I wish the job had been done right the first time around.
Kirkpatrick B.
I had a leak, they got out here and got it fixed and, in a very timely manner, got my roof done. They did help me a lot.
Additional comments
Problem Resolution
Problem Resolution - They did resolve my problems very effectively.
Recognized Excellence
Recognized Excellence - John provided exceptional service.
Westerfeldt J.
Additional comments
Recognized Excellence
Recognized Excellence - Shawn Kent provided exceptional service.
Smith C.
It took 3 weeks to finish our roof "after" they started. I was told that they ran out of material two different times. My house is your standard home with approximately 2,000 square feet including the garage, so figuring the "correct" amount of material should not have been that difficult. Running out of material once was bad enough, but they claimed they ran out twice. There was 5 of my neighbors that had signed up with Roofs by Nicholas to have them replace their roof, but they decided to have a different contractor do their roofs after seeing how long it took for Roofs by Nicholas to do mine. I have been told that the quality of the installed roof was good, but I think their ability to estimate the amount of material and their communication to me was very poor. I would have serious reservations of recommending them to anyone.
Lisenbee S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Scott Kerlin was very honest and went over beyond to help me, especially with my insurance company.
Customer in Odessa, TX
Recognized Excellence
Recognized Excellence - Shawn Kent did a good job and was true to his word.
Garcia J.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied in the way they laid the shingles on the roof.
Clarence C.
Customer in Midland, TX
Customer in Midland, TX
Duke J.
Lackey P.
Elhence S.
Childers J.
Johnson B.
Dunlap M.
Nelson C.
Clark C.
Kimbriel C.
GuildQuality
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