Review by Robert G.
Scottsdale, AZ, on May 07, 2018
We have moved across country nine times and this regional move from Oro Valley to Scottsdale was the worst moving experience we every had. Wrapped white furniture in dirty blanket, shook dirty blankets out in the house, damaged items, dusty items from being exposed in the warehouse and refused to follow...
Response from Mountain Relocation & Storage
May 08, 2018
To say this customer was difficult would be an understatement.
We did everything this customer asked for and still it was not enough.
The white furniture , 1 sofa , had no stains on it from our pad, the only damage on the sofa was a wrinkle in the dust ruffle. The damage Mr.Graybell had listed were
chips and minor scratches. There were several items that were not our fault like the paint on the garage floor or the freezer running slowly.
We used new furniture pads on his floor and covered them with Masonite to protect his floor.
The wife insulted myself and the crew when she stood on the front porch and screamed that a pad was shook out in her house; the man folded a pad in the house.
Our valuation covered the move as long as all the damage was reported within 10 days of the move. The Graybills did not make a claim till almost two months after the move, regardless, we offered them our touch-up man to come to their home and fix all the scratches and dents and anything else they wanted but they chose to get their own guy.
We also picked up all their debris and hauled it off for no charge.
Some people you just cannot please.