Graves Bros. Home Improvement Co. is a trusted reliable contractor that has served the Greater Rochester Area since 1977. Graves has done this with quality and professionalism. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (72)
Roof repair (72)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Graves Bros. Home Improvement Co. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Graves Bros. Home Improvement Co. in Rochester, NY; Fairport, NY; Pittsford, NY; Webster, NY; Penfield, NY; Tonawanda, NY; Macedon, NY; West Henrietta, NY; Churchville, NY; Spencerport, NY; and 23 other cities in New York.
In this report, Graves Bros. Home Improvement Co. has published a summary of the customer feedback they've received since they joined GuildQuality in November 2018. In that time, 61 out of 160 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2019.
Graves Bros. Home Improvement Co. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Graves Bros. Home Improvement Co. customer, and if Graves Bros. Home Improvement Co. completed work for you after November of 2018 but you haven't yet received a survey, please let us know.
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