The Mission of First Response is to provide our customers with the highest quality services and products possible, in a manner that anticipates and fulfills their needs, contributes to the social well-being of the community, provides a challenging and rewarding environment for employees, and maximizes earnings to support company and employee growth.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
As a GuildQuality Guildmember, First Response relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of First Response in Elkhart, IN; South Bend, IN; Middlebury, IN; Granger, IN; Walkerton, IN; and Goshen, IN.
In this report, First Response has published a summary of the customer feedback they've received since they joined GuildQuality in March 2017. In that time, 1 out of 9 customers (11%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2017.
First Response surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a First Response customer, and if First Response completed work for you after March of 2017 but you haven't yet received a survey, please let us know.
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