Carrara was originally founded in 1996, and began serving Stark and Summit counties with commercial and residential cleaning and restoration services. By 1998, the company had added four additional counties, and today controls the Northeast Ohio market, serving all of Cuyahoga and its surrounding counties. Carrara has grown between 50-80% in each year of business. As a result of the construction restoration demand from mitigation business, and at the request of one of our major customers, the need for a construction division became apparent. Therefore, our construction division was founded in 2001. All areas of construction are performed by our associates with the exception of heating, major electrical and plumbing work. In January 2008, Carrara consolidated all divisions under one umbrella offering restoration, construction, and cleaning services. In March of the same year, a Columbus franchise was acquired and converted to Carrara of Greater Columbus servicing the greater Columbus and central Ohio markets. The Carrara name is the company president’s late Grandfather, Donato Carrara, who was a successful businessman and role model. The Carrara name is also synonymous with the highest quality marble, which is used by some of the greatest sculptors in the world, including Michelangelo, who insisted on utilizing only Carrara marble.
Water damage restoration (13)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Carrara Restoration & Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Carrara Restoration & Construction in Columbus, OH; Proctorville, OH; Chillicothe, OH; Stow, OH; Northwood, OH; Lewis Center, OH; New Franklin, OH; Westerville, OH; Aberdeen, OH; Willoughby, OH; and 43 other cities in Ohio.
In this report, Carrara Restoration & Construction has published a summary of the customer feedback they've received since they joined GuildQuality in February 2017. In that time, 20 out of 63 customers (32%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.
If you are a Carrara Restoration & Construction customer, and if Carrara Restoration & Construction completed work for you after February of 2017 but you haven't yet received a survey, please let us know.
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