About this company
A & I Fire and Water Restoration
A&I Fire & Water Restoration is a full-service general contractor specializing in quality insurance repairs and property restoration. We have an unlimited general contractor's license so we can take care of claims ranging from a few hundred dollars up to multi-million dollar jobs.
Incorporated in 1974 by contractors Billy Alford and Danny Isaac, thus Alford/Isaac, A&I Fire & Water Restoration rapidly became the one-stop shop for Coastal North Carolina and Coastal South Carolina residents and business owners facing major home or commercial insurance repairs. We can handle everything from packing and taking inventory of your possessions, cleaning and storing your contents, to demolition and complete structural restoration and reconstruction. We offer 7x24x365 emergency services. Further, our Mold Remediation Division travels across the entire state of both North Carolina and South Carolina.
A&I Fire & Water Restoration is headquartered in Myrtle Beach, South Carolina. Both Billy Alford and Danny Isaac grew up in the Myrtle Beach area and are still very active in the community. Hide
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Customer satisfaction
Of 133 customers surveyed, 46 respondedReviews 28
Of 46 respondents, 28 left a reviewRecent reviews
Arlene C.
It was a very busy time of year and getting things done requires a lot of planning, the company was overwhelmed with need so it was hard to get things done. I myself had to get things done and had to be reimbursed.
R.M.C.
They were responsive and thorough, completed the work in a timely fashion. I would recommend them highly.
Customer in Hampstead, SC
Trust
Trust - I do STRONGLY agree with this. If we had an issue with anything, a list was made and someone was sent to get it right. They were true to their word.
Recognized Excellence
Recognized Excellence - Lee (repair tech) (very nice and went above and beyond and did all work as though he were doing it in his own home), Harley-- very hard-working, Albert (very nice and hard working), Nate (nice and easy to work with -- wanted to ensure our satisfaction), Jason (nice, hands on in terms of jumping in to resolve problems) There were others deserving recognition but we don't remember the names.
Additional Comments
Additional Comments - A & I really wants the homeowner to be happy with the end result. They work to get the project done right. If we had it to do over again, we wouldn't have gone with a different water restoration company.
Customer in Myrtle Beach, SC
Lead Source
Lead Source - We were familiar with them from advertising and being in the community.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the timeliness of the repairs and the ability to patch up the house before it rained. We had a hole in the roof so we avoided a lot of damage by them acting quickly and doing a good job.
Recognized Excellence
Recognized Excellence - I believe the manager's name was Rod. He did an excellent job.
Additional Comments
Additional Comments - I will definitely recommend them to people that need their services.
Customer in Georgetown, SC
Lead Source
Lead Source - I've used them previously for business.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied by their communication.
Recognized Excellence
Recognized Excellence - Chad did a great job, and so did Megan.
Additional Comments
Additional Comments - They do a great job and are very dependable.
Customer in Richlands, SC
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their completion time. They were very proficient and timely. I was very impressed with how they were able to take care of that.
Recognized Excellence
Recognized Excellence - Nathan, the supervisor, was outstanding. I wouldn't say I am the easiest person to work with and he handled everything very well. He deserves a pat on the back.
Customer in Myrtle Beach, SC
Lead Source
Lead Source - I have known about them for a long time. I use then all the time.
Areas Of Satisfaction
Areas Of Satisfaction - They did a great job removing water damage. They were quick and easy. I didn't have any problems with insurance company.
Recognized Excellence
Recognized Excellence - They were all really nice. I have a property management company so they are always doing work for my business and they came and did my house so I know them all pretty well and like them all.
Additional Comments
Additional Comments - I am happy with what they did.
Customer in Myrtle Beach, SC
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their professionalism and their quick response time. The opportunities and issues we had were resolved quickly. Our contact person was Ellen Calhoun.
Recognized Excellence
Recognized Excellence - I would like to recognize the supervisor for his exceptional service. His name was Rob Frantz.
Additional Comments
Additional Comments - I appreciate everything A & I Fire and Water Restoration did for me and all the help they gave me during a busy time.
Customer in Wilmington, SC
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied by their willingness to work with me and their attention to detail.
Recognized Excellence
Recognized Excellence - Nathan Elliott did a great job.
Customer in Aynor, SC
Areas Of Satisfaction
Areas Of Satisfaction - I think the fact that they sent in enough people and right equipment to get the job taken care of they were not a nuisance to the residents and courteous and kind to the people there.
Recognized Excellence
Recognized Excellence - The worker who got the cabinets off for me, no one asked him to do it for me, he just came off the ladder and got those cabinets for me. He was very enthusiastic to help me.
Customer in Myrtle Beach, SC
Lead Source
Lead Source - I found them from previous work, they did a good job then and now.
Areas For Improvement
Areas For Improvement - I only wish that I would have called them quicker, that was the only area but it was nothing that they did.
Areas Of Satisfaction
Areas Of Satisfaction - The speed of the work.
Customer in Wilmington, SC
Areas Of Satisfaction
Areas Of Satisfaction - They were very responsive and set to work immediately and we thought that they were very effective with their subcontractors as well. They were concerned only with our satisfaction.
Customer in Murrells Inlet, SC
Areas Of Satisfaction
Areas Of Satisfaction - They were a pleasure to work with.
Recognized Excellence
Recognized Excellence - Chad the project manager, I did not have any concerns about the staff.
Customer in Myrtle Beach, SC
Areas Of Satisfaction
Areas Of Satisfaction - They came quickly.
Customer in Wilmington, NC
Areas Of Satisfaction
Areas Of Satisfaction - They were very timely. Which was a very good thing, because my house was flooded.
Customer in Andrews, SC
Areas Of Satisfaction
Areas Of Satisfaction - They came out right away after we called, and they followed up on their work.
Customer in Murrells Inlet, SC
Areas Of Satisfaction
Areas Of Satisfaction - I appreciated how they showed up on time and picked up the equipment when they said they would.
Recognized Excellence
Recognized Excellence - They all did a great job, they were very professional.
Customer in Southport, NC
Lead Source
Lead Source - Somebody recommended them to me. I used them several years ago for smoke damage and was very satisfied so when the mold problem came up this year and the insurance company gave me three choices I went with them again.
Customer in North Myrtle Beach, SC
Areas Of Satisfaction
Areas Of Satisfaction - Everything went very smoothly and they did a good job of keeping me informed. Everybody was very nice and professional.
Customer in Myrtle Beach, SC
Additional Comments
Additional Comments - I couldn't have asked for a better job.
Customer in North Myrtle Beach, SC
Areas Of Satisfaction
Areas Of Satisfaction - I was very satisfied with everything.
Customer in Wilmington, NC
Areas Of Satisfaction
Areas Of Satisfaction - I was most impressed with their speedy response time. They were here about two hours after the accident and they didn't waste any time.
Additional Comments
Additional Comments - They did an excellent job, I was extremely pleased.
Customer in Surfside Beach, SC
Additional Comments
Additional Comments - I found everyone in the company to be very responsive, the whole project was handled in a timely manner. The final project met all of my expectations.
Customer in Little River, SC
Areas Of Satisfaction
Areas Of Satisfaction - They came out very quickly and got the fans going to dry things up so that there wasn't any mold.
Customer in North Myrtle Beach, SC
Areas Of Satisfaction
Areas Of Satisfaction - We didn't have fire damage, we just had a strong smoke smell in the house. They were the only company we talked to that gave us an honest evaluation. They told us we could probably just use a deodorizer to get the smell out and they were right. They offered other solutions if that didn't work. Everybody else went straight to a more profitable solution.
Additional Comments
Additional Comments - They were very professional and we really appreciated their honest evaluation. They weren't out to make money on us, instead they offered us a reasonable alternative.
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