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The reason why I am giving lower rating was due to coordination with one person, Caroline. She was the one coordinating with me through email when the crew would be coming to my home. She did a poor job letting me know when this was happening.
The installation crew was great!
Abby took extra time to help coordinate the upgrades with my current home and her recommendations were a perfect match. We were very pleased with the final project.
Our elevator was installed in a very professional manner. Exceptions to this being our sales person quoted us 10 to 12 weeks for delivery and in fact it was only 2 - 3 weeks. Our sales representative did not thoroughly advise corporate what the installation would entail and thereby also mislead u... more
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