The product (window) is great, but everything associated with getting the product is greatly underwhelming. From ordering, shipping and installation, there were massive delays and multiple inquiries that were ignored repeatedly. It took 37 weeks to complete a job that I was told would take 20-26 weeks. Then the installation crew did a good job, except for one issue and then no showed when they were scheduled to fix it. Supremely underwhelmed overall with Champion service. Their product is good, but all other discombobulated business functions around that good product make it a moot point.
Champion products are excellent quality.
No question, I will give Champion in Lexington my highest recommendation to anyone who is looking to replace their windows!
They installed my sunroom 2 months before scheduled time which I was delighted. Jason and his helper always cleaned up their mess left everything neat and worked persistently until the job was done which was 4 days. Remarkable work I am very pleased.
We would recommend Champion to anyone needing new window . Zac, our salesperson and Pierre our installer were both great
The worst experience I've ever had! I was promised 10 weeks max to get windows. It took 30 weeks. I was promised premium windows. Not even close! Vinyl welds that keep the screens from fully closing. There was no insulation around the frames and just a small line of foam along the outside of the frame. I was promised all rotted wood in the frames would be replaced. That was a lie as one of the missing sills was not replaced. I called multiple times asking where my windows were, but never got a single damned call back. What good is the lifetime warranty if the company ignores customers? Nothing!
Our job is still not done almost a month later. The work that was done is not good.
It will take me a couple of months to see how it affects my electric bill before I can truly recommend.
No, became we ordered customize doors and received standard doors
The opening was too large and they had to reframe it
This made the trim too small
We now have wide trim that doesn't match the window trim
Contractors were fast efficient and did a great job.
Excellent service and product!
I had a wonderful experience all the way around with everyone involved with my windows from day one. Eric Spalding was great at explaining and demonstrating the windows.
I would recommend Champion windows to anyone looking for replacement windows.
The reason that I will not recommend Champion is that the experience needs some work. Our sales person came out and was great, BUT he was more interested in talking to us about anything else other than the windows that needed to be ordered. He ordered one window when there should of been 2 windows for the install. So that set us back immediately. Then, I tried to reach our salesperson to talk about our order and I NEVER was responded to. I later found out this salesperson was no longer working for Champion and no one reached out to me to let me know if there was a new salesperson or anything. I had to reach out to a Office Manager to get things rolling again. I have to say that once I reached out to the Office Manager, everything started to get ordered and going like it should have been in the first place. During the order process though, I tried to reach out to the regional sales manager several times and I never got anything back. I was contacted at each milestone of the project to get money though. For us, it just felt like as the customer, we were not taken care of through the process.
Overall completely happy with the finished product.
Champion Windows came the date and time they planned with me. Their work was professional. and they had all the proper tools and ample materials for installing my windows. Their measurements were exact and fit perfectly. I was very pleased with their work. and how Champion Windows improved the beauty of my house
I cannot in good faith recommend this company because of the issues described below. If and when the problems are resolved, I might change my mind!
Work took almost a full year to replace 6 windows. took them 4 separate trips to finally get their measurements right. Then once the job was finally completed ( which they do not open properly ) they harassed me that exact day, calling up to 10:00pm to get me to sign off on the job!
No, because of the way I was treated between the sale & installation. No one cared that there was a time limit on the loan that expired by the time the windows were finally ready. The first installation date was canceled without my knowledge because the signed extension to the loan was not sent to loan company.
Windows yes … others not so much
Wouldn’t hesitate to recommend to family or friends. Everyone from our sales rep to install crew were great!
Was on schedule. Kept worksite clean, only complaint was interior finish work on curved trim
There are stains that need to be fixed and I told them that. They told us that they would contact us and they didn't do it. If you lower the top window, the bugs still come in. I told them that, and they said they made a note of it. I like the windows because they are probably good windows.
The installation part was great, but my sales experience was horrible. After the local salesman came to my home I was still undecided. A few days later I was contacted by what I thought was my local salesman since he didn't identify who he was. I signed a contract with Jacob after he told me that Eric would get credit for the sale. This was a lie. Jacob then messed up the contract so bad that my project was put on hold. Jacob didn't even know my project was on hold until I told him. After I let him know how upset I was Jacob stopped communicating with me completely. I had to call the corporate office and work with the installation manager Robert. After that my project finally started to move forward. I believe the online salesman contacting me was unethical and sneaky.
Have already left Google reviews.