Patio roof installed in 2015 and windows installed in early 2024. All work done professionally. HOWEVER, Champion is not honoring their commitment to servicing their products. This area needs to be looked at!
very poor work
I would be comfortable recommending Champion to family and friends.
They did an excellent job, the window looks great!
i would recommend them for their windows, which we are happy with the quality. i would NOT recommend them for their vinyl siding install
Sunroom is very nice and well built, but service was frustratiing.
My vynil siding is beautiful and it was completed within a timely manner.
With the crew we had I would 100% recommend champion!
No I am not a happy customer.
Champion is not good about getting back to you, and once they do, your service appointment is months from your call
This whole experience has been a complete nightmare.
I was disappointed with the insulation
After signing the contract the window was installed 9 months later. Four months after installation still waiting for materials. Damaged wood trim was used on the installation. Champion never addressed this issue
I had 6 windows installed, 5 were replacement and one 102” slider new install. The guys were very courteous and hard working but something was not going well with the big one. I had told them from the beginning that it didn’t look right and they said that they had installed many windows before and it was fine. Not! Window does not latch on sides, has 3/16” mismatch on one side, 1/8” on other and everyone who has looked at window agrees that it isn’t plumb. Is it the window itself or install, not sure. The installation was 6/20/2023, I was told 7/1, the crew would be back to correct, bad weekend since 4th of July was then, no show. I called again, no one got back. I called salesman on third try to get window fixed, still no show as of 7/11. It took 3 calls to get invoice for these windows, that was frustrating as well, $13,000 plus and still not good.
I can better answer this after the repairs are made
The initial sales process was standard, to be expected. The post sale communication, installation and overall product was very poor. I hope that there are notes on our case. The number of phone calls that were made, the lack of response or returned phone calls, the extended timeline of receiving screens for our windows, the sloppy installation causing extreme frost on the inside and than finally reinstallation.
We're pleased with it.
Did a very good job!
My installers were very professional and personable. They did a great job and great cleanup! My basement glass block windows look beautiful!
I have already recommended them to my brother in Ohio. I am happy with the product and craftsmanship. We had them do work for us in both of our houses. They took care of our vinyl siding, gutters, windows, storm door, and a lot more work.
the service was lacking
Unfortunately, the windows were not installed properly in November and we are still waiting for remedy more than 6 months later. Sliding windows leave a pool of water on the interior tracks when there is any rain..Air leaks, cold and wet air comes inside! Glass was chipped on a window at installation and now is a huge crack. Wrong size replacement glass ordered twice… Installation manager Sara Toth is friendly, but poor communicator, incompetent when it comes to window knowledge, and over promises results then falls thru.
Very well constructed plus they are made on site.
Disappointed in the installation scheduling and installation.
Took too long to get the project done and when he wasn’t start, the screen door wasn’t installed properly had to get serviced three times to get it, right.