Product, service, over all attitude from every Champion employees has been exceptional! Highly recommend company and product very pleased!!
Brad was an outstanding installer!!! He was assisted by Aaron and the two of them did a great job. Brad showed me how to open, close and lock the windows as well as how to open them for cleaning. He vacuumed any dust after installation was completed. He is an asset to your company.
The initial install went great until the installation crew realized the factory sent the wrong sliding glass door, it opened from the wrong side. I received a call the next day from corporate stating I would see the new door in 5 weeks. 9 weeks later it showed up, without a replacement screen door or any new hardware for the new door. After about 30 minutes of banging around the installer told me the new door doesn't fit in the frame and put the old one back in. I am still waiting to hear from somebody, anybody when the problem will be fixed. As of today it has been 9 days since he came to replace the door. I have attempted to call managers, customer service numbers and filled out customer service requests on line and I am still in the dark as to when this will be corrected. If this is an example of the fabulous warranty that is being peddled, I hope to never have to use it.
I would recommend for the quality of the door and side light. And the quality of the install. What I don't recommend is the time it takes for the manufacture of the product and the time it takes to ship. I waited 5 months from time of order. Lead time was 12 weeks. When I called to inquire I could never get an answer as to why it was so late. I had to go to the store and talk to someone about it and still couldn't get an answer. When I called and asked for a refund it showed up. The install with Russ was awesome! He was courteous and personable. He got it done pretty quick. Only complaint on the install is his helper used white non-paintable caulking to seal up the outside. He applied a little too much and smeared a bit on the siding. I had to paint over it which didn't work because the paint doesn't stick. Now I have to repaint the whole house because the paint is a little faded and doesn't look good with new paint.
After removing my original sliding glass door, I was told that the new door was 2 inches shorter. No one EVER mentioned this before. The installer was the one that came to measure and stated that he gave the correct dimensions to the person that ordered the new door. I have tried to contact someone to discuss this and can't get anyone on the phone.
Champion has good work crews. It takes a while, however, for them to schedule you. And some of its business practices are fragmented with management scattered all over the country.
Everything was great from start to finish!!!
It would have been nice to have 1 person making contact with us. All of the 3-4 people who contacted us were good, but dealing with multiple people was a little annoying. Concerning the installer, we couldn't have been happier! Brad Jensen was superb. Professional and competent.
Salesman was very knowledgeable and helped direct us to our final choice. Installer was efficient and kept everything clean and protected in spite of the drilling and sawing. He explained everything and was very pleasant to work with.
The door works perfectly and looks great
Pending issue. Waiting for service call.
I like how they have only a few contractors they have had for years and they make their own windows
Factory finished quality doesn’t match price paid. One window has a drill-looking hole plus rough edges and drain holes. One small crack in a window frame. I feel I overpaid for what I got — so, the issue isn’t with Champion Windows of Boise, it’s with Champion Windows.
Build crew was outstanding!
Champion Windows has great service and communication. They even replaced a screen and a cracked window. Very easy.
Friendly staff, fast and efficient.
We found the technicians were very adept and did a good job.
Their workers do an excellent job. They're very respectful too.
I've already recommended Champion and Brent to some of my neighbors.
The windows are of excellent quality and the warranty is awesome. Installation went very smoothly.
They showed up on time and got the job done efficiently.
Great service
The work was completed on a timely basis. Brad, the installer was very knowledgeable, professional and performed the service with exactness. He executed the installation with integrity.
My windows were delayed 5 weeks because Champion forgot to put the order in, which delayed the whole project. When we finally received the windows they were wrong. We ordered the prairie window style, but received plain glass. Also, had to get them back out for the picture windows because the caulking was not even.
Champion has a great team. They were very professional, friendly, conscientious, and dedicated to completing quality work. I very much appreciate their assistance and patience with the scheduling, and I highly recommend them.